Issues with NREIG - anyone?

Question

I've been with NREIG for about 5 years now. Over the past 12 months, I've noticed a considerable decline in service - most notably billing errors and other confusion with respect to my account. They even accidentally canceled one of my policies, then sent a reinstatement letter. I dont know if they had a change of leadership or something, but things have been a bit off. Has anyone else noticed these problems with NREIG?

(On a positive note, i see they have a revamped owner's portal. Hoping this is much more clean, informative and straightforward.

(On a positive note, i see they have a revamped owner's portal.  Hoping this is much more clean, informative and straightforward.

Son Tran · Answer

This is so untrue. Increasing the premiums without customer’s knowledge and consents is so unethical. You do not deserve our business, regardless of whatever excuse you are trying to make on costs.

Chan K. · Answer

I insure a few mulifamily properties with NREIG. Without discussing or get an acknowledgement from me NREIG changed my portfolio coverage and jack up my premium across my portfolio by more than double.

I called my client rep, but got an auto-reply that she won't be back until 7+ days without leaving any contact. I continue to call the general customer service line, but the person that picked up the call was so useless.

Finally, I pulled down the proof of insurance from their website portable. I began to do some comparison. So far, I found out that, they did the following changes without asking me or get any acknowledgement from me. Today I got a bill that is 100% more than what I used to pay - my blood was rushing

- They increased my building coverage

- They changed from "cash value" to "replacement value"

These 2 updates that they made cost my portfolio to go double. All and all, it happens in the background without me knowing or without sending me any paperwork to inform me about these change if I want to move forward ..etc

My question for NREIG:

Ethically, how can you guy make change like that without any agreement with the customer?

You guy made those changes and the premium went up more than double and you charge the customer credit card automatically. Do you feel right doing that?

Chris Seveney · Answer

If you are looking for a new company I have a good referral.

Courtney Urbanek · Answer

I’m sorry to hear about your experience. We’ve worked diligently with our carrier partners to keep rates stable for many years. Unfortunately, factors like a hardening property market, inflation, labor shortages, increased building costs, and an increase in claims frequency and severity have caused our carriers to require increases to both rates and coverage amount minimums to keep up with these market conditions. Per the Participation Agreement all insureds sign, we are a monthly reporting program and are required to provide a 30-day notice outlining any coverage or cost changes, which was sent via email.

Our intent is to always update clients as quickly as possible of any changes and provide excellent service. We apologize that you had difficulties reaching us. In talking with the team, I understand that a CSA is working with you on coverage options to best fit your needs and budget. We value you as a client and hope to continue to earn your business. Thank you!

Dave Rav · Answer

The company has gone downhill last 2-3 years.  Lots of turnover, which indicates likely poor leadership, bad culture, and other internal companies issues.  I think the company grew, and did a poor job managing that growth.

I fired them from insuring our entire portfolio over a year ago.  Not only do they lose revenue from my business, but now they have to spend marketing dollars to earn new business.  Its always easier to retain customers, but thats on them.

Some questionable activity may have been done with your account.  You might have to mail them a letter, if you cant get in touch with them.  Might be a good idea to shop your policy, and take your business elsewhere.  Best of luck, Chan.

Chris Seveney · Answer

send me a private message i cannot put contact info  in a post

Priscilla Z. · Answer

@Chris Seveney yes please share your referral.  Thanks!

Dave Rav · Answer

@Priscilla Z. true story!  It was quite painful this Spring, as I had to call them on consecutive months to re-set autopay due to errors on their part.  At any rate, I have already canceled 1 of 3 of my accounts with NREIG.  Should this continue, we'll aim for 3 of 3!

Issues with NREIG - anyone?

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