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76
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44
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Charlene Isoh
  • London, UK
44
Votes |
76
Posts

IIP Management - Honest feedback

Charlene Isoh
  • London, UK
Posted

Hey All,

I signed on to IIP management after a horrendous experience with Greater Eastern management last year, but it feels as if I've moved to another money sucking/non-transparent property management company. I want to first point out that the property needed renovation after apparently a storm that damaged the foundation of the home and it took about 7 months and a great deal of money to fix. After everything was fixed and they listed the unit, apparently they claimed that I was not allowed to have any understanding of who would be renting my home due to potential bias and discrimination (this is the first time I have not been able to view applicants general profile (credit score/occupation(removing any identity markers)), but fine, I let them choose the tenant and so far there hasn't been any issues. The problem is that there constantly seems to be fees being charged to me an example of this is in the contract  there is an additional 100 dollars allocated to sewer and water that the tenant automatically pays every month with rent and anything outside of it should be billed to the customer (there is no specificed time when this will occur on the contract) but it appears to be billed to me and after speaking to IIP it's like they made up rule on the spot stating that after 6 months all of the additional utility fees would be billed to the customer and in the meantime I am being charged for it. This seems like a horrible experience for the customer and obviously for myself who should not be paying anything even upfront. Another incident is with the lead assessment which is due for my property this year. Instead of them performing a general assessment which is cheaper they chose to do an inspection which is more invasive and discovered that the porch needed to be scraped and repainted which was something that was never addressed in their general walkthrough and inspection of the home after the renovations and incurring more costs. I am getting a really sneaky suspicion that they are stealing money and finding ways to charge unnecessary fees and want honest feedback from anyone who has recently dealt with them. I'm at my last straw and thinking of moving to another property management company so any input would be super helpful.

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