Just got a 1 star due to the ghosts

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Chris I.
Gilbert, AZ · Member since 2018 · 93 posts · 42 votes
2y

Does VRBO allow reviews like that?  Wonder if you reported it if they'd remove it. 

5Reply
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  • Bruce WoodruffPro Member
    Contractor/Investor/Consultant · San Diego / Phoenix · Member since 2021 · 12k+ posts · 15k+ votes
    2y

    That's funny!

    2Reply
  • Bunmi Joo
    Member since 2024 · 13 posts · 4 votes
    2y

    Thanks for making me laugh. 

    0Reply
  • Chris MasonPro Member
    Moderator
    Lender · CA · Member since 2015 · 9k+ posts · 10k+ votes
    2y

    Perfect response. Taking full responsibility for the issue, and stating your remediation efforts. Love it.

    1Reply
  • John UnderwoodPro Member
    Investor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
    2y

    Great response!

    0Reply
  • Ken Boone
    Investor · Greenville, SC · Member since 2015 · 1k+ posts · 1k+ votes
    2y

    Wow!

    0Reply
  • Chris SeveneyBusiness Member
    Moderator
    Investor · VA · Member since 2015 · 21k+ posts · 19k+ votes
    2y

    @Collin H.

    Great response - many times the response like that can boost stays.

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  • Alecia LovelessPro Member
    Member since 2019 · 3k+ posts · 2k+ votes
    2y

    @Collin H. If you seriously did that to dispatch the ghosts kudos to you. I had a property (bed and breakfast) that we knew had 1 ghost and we just couldn’t sell it. We got a shaman to come in and it turned out there were 4 ghosts including the previous owner who had passed away there and the original owner of the house who had died there during child birth.

    The 3 ghosts went away just fine but the woman who died in child birth loved the house and would not leave.

    The next person who came to look at the house to buy was a woman who was about 30 and she immediately fell in love and bought the place. She owned the property for about 12 years and although she didn’t believe in ghosts and communicated to me she never experienced anything she had guests who still would tell her they had seen the woman in the master bedroom where we had so many experiences with her.

    It was firmly our belief that the female ghost had been keeping people from buying the property for over a year until she found a buyer she liked.

    Alls well that ends well, the property just sold again and the new owners don’t mind sharing their new home with the ghost.

    1Reply
  • Joe S.Pro Member
    Investor · San Antonio · Member since 2020 · 3k+ posts · 3k+ votes
    2y

    If I ever get a bad review on our business profile, I need to consult with you to know how to answer. :-)

    3Reply
  • Craig Janet
    Member since 2019 · 223 posts · 261 votes
    2y

    I never understood why ghost want to harass regular folks just because they want to live a peaceful life in the home. Would they rather the home be torn down? I guess we will all find out eventually.  

    0Reply
  • Chris I.
    Gilbert, AZ · Member since 2018 · 93 posts · 42 votes
    2y

    Does VRBO allow reviews like that?  Wonder if you reported it if they'd remove it. 

    5Reply
  • Jay HinrichsBusiness Member
    Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
    2y

    U can now advertise it as such and charge a premium i would think 

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  • Collin HaysBusiness Member
    OP
    Property Manager · Gatlinburg, TN · Member since 2020 · 3k+ posts · 4k+ votes
    2y
    Quote from @Chris I.:

    Does VRBO allow reviews like that?  Wonder if you reported it if they'd remove it. 

    Been on the phone all morning. Apparently some people at VRBO believe in ghosts, others do not. Either that, or “Chris” in Pakistan is simply regurgitating his “unfortunately” word salad script.  Probably that. 

    You know that the life cycle of a company is in decline when they basically wash their hands of anything and everything, have zero sense of any reasonableness, nor the slightest interest in helping their “partners”.

    At this point, it’s all just a money grab. 


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  • Zach Edelman
    Lender · New York, NY · Member since 2022 · 1k+ posts · 1k+ votes
    2y

    Your response was incredible. Too good. 

    1Reply
  • Daniel HymanBusiness Member
    CPA · Milwaukee, WI · Member since 2016 · 2k+ posts · 1k+ votes
    2y

    There should be an ad in the property with the direct number to call the Ghostbusters!

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  • JD MartinBusiness Member
    Moderator
    Rock Star Extraordinaire · Northeast, TN · Member since 2015 · 10k+ posts · 16k+ votes
    2y
    Quote from @Collin Hays:

    Man, I just hate it when the ghosts come around and scare the guests.  A 1-star review!  


     Bwahahaha that's classic! Great response!

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  • Aaron Maxwell
    Member since 2017 · 125 posts · 37 votes
    2y

    @Craig Janet it's demonic

    0Reply
  • Michael BaumPro Member
    Olympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
    2y

    Zoinks...it takes all kinds.

    0Reply
  • Kristine Ann
    Investor · WNY/CNY/Adirondacks, New York State · Member since 2024 · 151 posts · 133 votes
    2y

    Wow, I totally get it.  I hate in when I rent secluded cabin in the wilderness in the middle of nowhere and the owls, frogs and foxes won't be quiet.

    0Reply
  • Mila F.
    Member since 2023 · 59 posts · 34 votes
    2y

    @Collin Hays that's a 5-star response!

    0Reply
  • KiKi ChaseBusiness Member
    Real Estate Agent · Indianapolis, IN · Member since 2022 · 184 posts · 75 votes
    2y

    Lol! Great response. 

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  • Frank Barletta
    Rental Property Investor · New York, NY · Member since 2023 · 163 posts · 95 votes
    2y
    Quote from @Collin Hays:

    Man, I just hate it when the ghosts come around and scare the guests.  A 1-star review!  


     It was silly for you to respond but regardless, hit up VRBO support and let them know.

    0Reply
  • Collin HaysBusiness Member
    OP
    Property Manager · Gatlinburg, TN · Member since 2020 · 3k+ posts · 4k+ votes
    2y

     It was silly for you to respond but regardless, hit up VRBO support and let them know.

    They allowed the review to stay.
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  • Frank Barletta
    Rental Property Investor · New York, NY · Member since 2023 · 163 posts · 95 votes
    2y
    Quote from @Collin Hays:

     It was silly for you to respond but regardless, hit up VRBO support and let them know.

    They allowed the review to stay.

     Their customer service is only slightly better than Zoom. I'd escalate the **** out of it.

    0Reply
  • Don KonipolBusiness Member
    Investor · The Woodlands TX / Avon, CT · Member since 2009 · 6k+ posts · 10k+ votes
    2y

    In every business you run into “nuts”. Some of these people have emotional issues; some have an inability to comprehend social norms; some are ********, and some think they’re being funny.  

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  • Jay HinrichsBusiness Member
    Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
    2y
    Quote from @Don Konipol:

    In every business you run into “nuts”. Some of these people have emotional issues; some have an inability to comprehend social norms; some are ********, and some think they’re being funny.  


    kind of like folks that think they are being funny when they on are planes these days and talk about crashing then cant figure out why they are getting kicked off the plane.. lots of nut jobs out there.
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