How are you handling Coronavirus cancellations?
We have a Strict cancellation policy but guests are asking for full refunds due to events that are cancelled in the area. We are not in a region of the US that Airbnb recognizes in the extenuating circumstance guidelines. I'm inclined to adhere to our cancellation policy but I'm having trouble putting into words the rational. Thoughts?? Am I being unreasonable?
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John Underwood
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John Underwood
#1 Short-Term & Vacation Rental Discussions Contributor
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I just had my first cancellation due to virus concerns. It was beyond the full price refund time.
I gave them a full refund. I think it was the right thing to do.
I don't live hand to mouth and I can afford to do this.