Cozy.co failing to connect to Experian

Hi all,

I'm running into the following error when trying to verify my identity to view the credit/background check in Cozy.co:
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We were unable to connect to Experian.

There was a problem communicating with Experian, please try again. If you continue to see this message, please contact customer support.

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The message makes it feel like there is an error with Cozy, is anyone else getting this message or have a suggestion on how to resolve? My credit isn't frozen, either.

Thanks!