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64
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Robert Carter
  • Rental Property Investor
  • Ashburn, VA
29
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64
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Credit card dispute after a stay...

Robert Carter
  • Rental Property Investor
  • Ashburn, VA
Posted

I noticed the other day that money was taken out of my account due to a guest reporting fraud to their credit card company.  I was wondering if other folks have gone thru this process and if there is anything in particular I can provide to the credit card company?   I do have key time logs, emails, text, and the guest even signed the guestbook.  

  • Robert Carter
  • Most Popular Reply

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    3,363
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    Collin Hays
    #3 Short-Term & Vacation Rental Discussions Contributor
    • Property Manager
    • Gatlinburg, TN
    4,780
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    3,363
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    Collin Hays
    #3 Short-Term & Vacation Rental Discussions Contributor
    • Property Manager
    • Gatlinburg, TN
    Replied
    Originally posted by @Robert Carter:

    @John Underwood thank you for the recommendations, I have everything but the video evidence but will store it moving forward. I never would have thought people could or would dispute a stay after the stay, I was more focused on cancellations beforehand. 

     It's becoming more and more common.

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