Credit card dispute after a stay...

[Robert Carter]

I noticed the other day that money was taken out of my account due to a guest reporting fraud to their credit card company.  I was wondering if other folks have gone thru this process and if there is anything in particular I can provide to the credit card company?   I do have key time logs, emails, text, and the guest even signed the guestbook.  

[Collin Hays]

Originally posted by @Robert Carter:

@John Underwood thank you for the recommendations, I have everything but the video evidence but will store it moving forward. I never would have thought people could or would dispute a stay after the stay, I was more focused on cancellations beforehand. 

 It's becoming more and more common.