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Updated over 5 years ago on . Most recent reply

Robert Carter's profile image
Robert Carter's profile image
Robert Carter
  • Rental Property Investor
  • from Ashburn, VA
  • Member since Oct 15, 2018
  • Posts 64
  • Votes 29
  • Experience 6 Yrs
  • Investments 4

User Stats

64
Posts
29
Votes
Robert Carter's profile image
Robert Carter's profile image
Robert Carter
  • Rental Property Investor
  • from Ashburn, VA
  • Member since Oct 15, 2018
  • Posts 64
  • Votes 29
  • Experience 6 Yrs
  • Investments 4
Robert Carter
  • Rental Property Investor
  • Ashburn, VA
29
Votes |
64
Posts
Short-Term & Vacation Rental Discussions

Credit card dispute after a stay...

Robert Carter
  • Rental Property Investor
  • Ashburn, VA
Posted

I noticed the other day that money was taken out of my account due to a guest reporting fraud to their credit card company.  I was wondering if other folks have gone thru this process and if there is anything in particular I can provide to the credit card company?   I do have key time logs, emails, text, and the guest even signed the guestbook.  

  • Robert Carter
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    Collin Hays's profile image
    Collin Hays's profile image
    Collin Hays

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    Collin Hays's profile image
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    Collin Hays
    Collin Hays
    #3 Short-Term & Vacation Rental Discussions Contributor
    • Property Manager
    • Gatlinburg, TN
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    Collin Hays
    #3 Short-Term & Vacation Rental Discussions Contributor
    • Property Manager
    • Gatlinburg, TN
    Replied
    Originally posted by @Robert Carter:

    @John Underwood thank you for the recommendations, I have everything but the video evidence but will store it moving forward. I never would have thought people could or would dispute a stay after the stay, I was more focused on cancellations beforehand. 

     It's becoming more and more common.

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