Air BnB vs VRBO Host Cancellation Penalty
Hi everyone!
I had some calendar sync issues between VRBO and AirBnB which unfortunately led to a double booking. Due to that I need to cancel one of the bookings and apologize to the guests. I know both platforms will penalize me for cancelling... I am hoping to get feedback on which penalty is less aggressive. AirBnB probably brings me slightly more bookings than VRBO for context but I'm not sure how much that should be taken into consideration.
Thank you!
Victoria
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#5 Short-Term & Vacation Rental Discussions Contributor
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- Greenville, SC
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#5 Short-Term & Vacation Rental Discussions Contributor
- Investor
- Greenville, SC
Figure out who booked first and then call the platform that the second guest booked through. Let them know that their was a calendar sync issue and that is how the second person was able to book and that you would like the platform to cancel the booking and waive the penalty since it was not your fault. We did this with VRBO and they were great. We have not done this on Airbnb but I would call them if that is who you want to have cancelled and see what they will do. Since we starting using a channel manager we have not had any more double bookings.