Guests smoked in non smoking house
It's only our third guest in our second STR and the home smells strongly of cigarette smoke. It's clear on our listing that no smoking is allowed. We made the mistake of listing this property at Booking.com and allowed instant booking.
By the time we noticed that it’s a local person who booked the house, it has already been booked. We were not able to copy the detail in our Airbnb listing that says we have the right to refuse local guests.
The house also has an 8 person limit and there were way more people in the property based on the cameras. They also didn’t follow quiet hours and made music videos in the backyard.
Do I just report to booking.com or like hotels ask for $250 fee for smoking in non smoking home. Since these guests are local with no regard for rules, should I be afraid of retaliation to the property? Thank you.
Most Popular Reply
Ozone machine can get rid of most odors but 1) they can bleach colors. This likely means removing cloth furnishings, curtains, linens, etc 2) they can be dangerous. Their sale is banned in Ca, but you can still rent them at some places.
Keep their deposit as it is a costly remediation on a full unit. Hotels charge $250 for a single room. A whole house is much more work to get rid or the smoke odor. In addition, some people are very sensitive of smoke odors and the odor could result in a bad review.
if you do not have a deposit, contact the OTA and see what they are willing to do to assist with your remediation costs. If they are unwilling to help, do not use them going forward.
good luck