Are maintenance calls hurting leasing productivity

Something I keep noticing in property ops: leasing agents and admins are constantly interrupted by maintenance calls that aren’t urgent.

Over time, this seems to slow leasing follow-ups, create stress, and increase mistakes — even though the calls themselves aren’t emergencies.

Questions for the group:

• Who handles first-line maintenance calls in your operation?

• Do you separate urgent vs non-urgent intake?

• Has anyone successfully reduced interruption without adding staff?

Would love to hear real-world setups.