I strongly advise against using Renters Warehouse–Milwaukee. They are, hands down, the least communicative company I have ever worked with. As an out-of-state investor, I emphasized the importance of open and consistent communication, yet it took them seven business days to respond to three emails regarding a pricing strategy for a duplex I had rushed to complete. It also took two full weeks for them to explain why I was being charged for plumbing services on a property that was fully under warranty. To make matters worse, large-ticket items would appear on my statements without any prior notice or explanation. When I escalated my concerns to the owner, he made it clear that he does not get involved in day-to-day operations — but as the owner, I believe he should when issues like these arise. I’ve since moved my business elsewhere and couldn’t be happier with that decision. Think carefully before trusting Renters Warehouse with your real estate investments.

If I could rate this company a negative number, I would. They’re impossible to get a hold of. I’ve had several maintenance issues, and even in emergency situations, they’re slow to respond. On one occasion, I received a phone call from them at 7pm many days after I put in a request. They told me they scheduled a technician for 8am the next morning. I responded that I would be unable to miss work due to the short notice. The woman on the other line was quite rude, stating she was giving me 12 hr notice of their arrival. I was charged $65 because I wasn’t able to accept the maintenance time. On other occasions, maintenance people were sent out and agreed there were indeed maintenance issues, but did nothing to address them, yet RW sent me emails stating the requests were completed. Yesterday, I arrived home to find my upper neighbors had a pipe leak under their kitchen sink which was dripping water through my overhead bathroom light onto my toilet. Quite the inconvenience as I only have the one bathroom, and what is dripping is not merely water. Maintenance was at my neighbors unit for a different issue today, and again I received email saying my request was completed. My leak disagrees.My worst maintenance issue was when I contacted them about a pipe in my basement leaking pretty badly. I didn’t hear from them. The next day I submitted another more urgent maintenance request online because the leak was a steady stream. Nothing. I awoke the next morning to a hard rain shower of steaming water from the pipe. Finally, someone showed up the following day and replaced the pipe. Needless to say, my water and gas bills were 5x the usual amount. Whether you own a property or plan to rent, BEWARE of Renters’ Warehouse

The absolute WORST property management company. We had sewage backed up into our basement not once, but on two occasions. Both times it took DAYS for them to send a vendor out to remedy the issue. Once the root issue was fixed, we then had to do the clean up ourselves. Both times. No- a professional hazmat or restoration company should have been hired to clean up the waste properly. One day delivery guys came to drop off a new dishwasher before 7am while we were at the gym. We only knew because of our ring doorbell. Nothing was coordinated in advance. They then ripped out the old dishwasher, without installing the new one, and left. We were left unable to use any water in the house as there was only one water shut off for the property. This left us in a lurch as we had no indication this would be happening and therefore had not made other arrangements. With multiple people working from home and not being able to flush toilets or even have water to drink, that becomes problematic. Renters Warehouse also treated this as though it was not a priority when it was an issue THEY caused. Whenever I contacted Renters Warehouse to try to get an issue addressed, the staff was very unhelpful and Cindy in particular was BEYOND rude and unprofessional. She would talk over me, told me that my issue wasn’t urgent (I’m sorry but POOP floating in my basement and destroying my personal property is unsanitary and yes, qualifies as an emergency situation), and patronize me. It got to the point where my fiancé and I decided he would have to be the one to contact them about any and all issues because she was so unbearable. I’ve worked in customer facing roles my entire life and have a pretty solid understanding of quality customer service- this definitely isn’t it. To sum it all up, if I knew at the beginning of my renting journey what I know now about Renters Warehouse…. my advice would be RUN. Run as fast as you can. No matter how great the house/apartment, it is not worth it.

I’m not going to leave a full rating at this stage and I will update this based on what I see happen next. However, after reading through other reviews, I’m quite concerned. I’m beginning to feel that I may be experiencing many of the same issues mentioned by other property owners. These includes poor communication, costly repairs, and unresolved water damage that could ruin my home due to misdiagnosis/ poor contractors. In my case, I raised concerns about a potential leak months ago. I was told by the maintenance team that the issue was due to faulty taps and shut-off valves, and I approved repairs costing a couple thousand dollars. This advice came after I was assured the water had been turned off…yet my water bills remained unusually high. Now, my neighbor (who had no issue contacting me) has informed me that water is leaking into their property from my bathroom. And despite having consistent and timely email correspondence (regarding other issues) with the company, I’ve now been told that someone has been “trying to contact me for a month” regarding further maintenance issues. This doesn’t add up. At this point, it appears I may have been charged for repairs that didn’t actually resolve the issue that THEY told me was the issue. That’s deeply concerning, and I’m considering bringing in an independent contractor to assess the situation and provide an honest second opinion. I’ll hold off final judgment and see how this is handled moving forward. I genuinely hope the company takes accountability and addresses the leak, by accepting the responsibility, since I believed it had already been fixed weeks ago and trusted their team was telling me accurate information and I paid for the repairs based on what their team told me. So let’s see if they actually hold their team accountable for the thousands of dollars I spent repairing what they told me to repair. Or will they try telling me that it just happens another problem occurred and I need to pay more money to them for repairs that their contractors were paid to solve twice already. the first or second time I approved and trusted them. As a business owner myself, I understand how much reviews matter. So I’ll leave this at three stars for now and will update it based on how the situation is resolved. I will leave an honest follow up that will reflect what happens. And I’ll urge everyone to remember under US law… I see a lot of contractors leaving good reviews I just would remind property owners … “Under U.S. law, and consistent with standard principles of agency, a property manager acts as a fiduciary agent of the property owner. This means the property manager is legally obligated to prioritize the owner’s best interests, including exercising due diligence, ensuring transparent communication, and managing contractors responsibly. At no time is the property manager considered an agent of a third-party contractor, and they must remain accountable to the owner for decisions made regarding property repairs, expenditures, and tenant-related matters.” .

If I could give them less than one star I would. Landlord and renters beware!! As a landlord in a pinch I figured I would give them a chance. They are nothing but awful. They have horrible response times on issues. Tons of hidden fees and do not provide any contact information on their emails. They are 100% unprofessional. The sales team is great and I had a good experience with them but on going management is awful. I cannot wait to end my contract with them! My renters also had a hard time working with them. And it has taken 3 weeks to resolve a water issue at my property which is doing nothing but causing more damage. Rentersware house is pretty much destroying my house by not resolving issues quickly. I got ahold of my renters personally. What took them 2 weeks took me 2 hours. What am I paying them for?!!! ​I posted this on Yelp as well. Trying to get the word out so others don't have the same experience I have!

As an external contractor, I’ve had an excellent experience with Renters Warehouse. Their team is very professional and efficient, and I especially want to highlight Celeste. From the very first interaction, she was extremely respectful, kind, and always attentive to detail. Her professionalism made the process smooth and stress-free. It’s clear that she genuinely cares about providing the best service possible. I would definitely recommend Renters Warehouse to anyone looking for high-quality maintenance services. Thank you for everything, Celeste and the team!

As a someone who works in the service industry I have a close working relationship with Renters Warehouse to complete repairs at their locations and I have never had any issues with the company. I strongly believe that one of the majors reasons for this is due to Celeste who is consistently in contact with me, providing information in a timely matter. We're also are given a proper owner approval before hand so we can complete the job as we are out there so we don't have any issues later.

Steer clear if you're an owner or tenant. They had no regard for the well-being, safety or health of my family and they had no concern or care for the landlord or unit's maintenance. The AC was out in our unit for the entire month of August, leaving my 2 children to sweat and cough in their sleep the entire time. Despite my prompt reporting, Renter's Warehouse was slow to help us and then eventually chose a shady HVAC company that failed to show for 3 appointments and requested a 5 star google review before they would come. I informed Renter's Warehouse of this, asking that they choose an actual reputable company, but they informed me it was not an urgent matter, despite it being of serious health concern for my children and myself. It ultimately led to the owner having to pay for a full HVAC replacement, which still had not occurred by the time our lease ended. I also requested multiple times to speak with someone at RW, yet no one reached out to me. If you're a tenant, I would not recommend engaging a property managed by them. If you're an owner, you can manage your own property better for $0. Update 12/21/24: I reached out to them the day they replied to this post to hear where they felt there was a misunderstanding and give them an opportunity to address it directly. That was a month+ ago. No one has returned my call or contacted me. They’re just trying to save face on Google reviews. Truly - just don’t use them.

I strongly advise against using Renters Warehouse–Milwaukee. They are, hands down, the least communicative company I have ever worked with. As an out-of-state investor, I emphasized the importance of open and consistent communication, yet it took them seven business days to respond to three emails regarding a pricing strategy for a duplex I had rushed to complete. It also took two full weeks for them to explain why I was being charged for plumbing services on a property that was fully under warranty. To make matters worse, large-ticket items would appear on my statements without any prior notice or explanation. When I escalated my concerns to the owner, he made it clear that he does not get involved in day-to-day operations — but as the owner, I believe he should when issues like these arise. I’ve since moved my business elsewhere and couldn’t be happier with that decision. Think carefully before trusting Renters Warehouse with your real estate investments.

If I could rate this company a negative number, I would. They’re impossible to get a hold of. I’ve had several maintenance issues, and even in emergency situations, they’re slow to respond. On one occasion, I received a phone call from them at 7pm many days after I put in a request. They told me they scheduled a technician for 8am the next morning. I responded that I would be unable to miss work due to the short notice. The woman on the other line was quite rude, stating she was giving me 12 hr notice of their arrival. I was charged $65 because I wasn’t able to accept the maintenance time. On other occasions, maintenance people were sent out and agreed there were indeed maintenance issues, but did nothing to address them, yet RW sent me emails stating the requests were completed. Yesterday, I arrived home to find my upper neighbors had a pipe leak under their kitchen sink which was dripping water through my overhead bathroom light onto my toilet. Quite the inconvenience as I only have the one bathroom, and what is dripping is not merely water. Maintenance was at my neighbors unit for a different issue today, and again I received email saying my request was completed. My leak disagrees.My worst maintenance issue was when I contacted them about a pipe in my basement leaking pretty badly. I didn’t hear from them. The next day I submitted another more urgent maintenance request online because the leak was a steady stream. Nothing. I awoke the next morning to a hard rain shower of steaming water from the pipe. Finally, someone showed up the following day and replaced the pipe. Needless to say, my water and gas bills were 5x the usual amount. Whether you own a property or plan to rent, BEWARE of Renters’ Warehouse

The absolute WORST property management company. We had sewage backed up into our basement not once, but on two occasions. Both times it took DAYS for them to send a vendor out to remedy the issue. Once the root issue was fixed, we then had to do the clean up ourselves. Both times. No- a professional hazmat or restoration company should have been hired to clean up the waste properly. One day delivery guys came to drop off a new dishwasher before 7am while we were at the gym. We only knew because of our ring doorbell. Nothing was coordinated in advance. They then ripped out the old dishwasher, without installing the new one, and left. We were left unable to use any water in the house as there was only one water shut off for the property. This left us in a lurch as we had no indication this would be happening and therefore had not made other arrangements. With multiple people working from home and not being able to flush toilets or even have water to drink, that becomes problematic. Renters Warehouse also treated this as though it was not a priority when it was an issue THEY caused. Whenever I contacted Renters Warehouse to try to get an issue addressed, the staff was very unhelpful and Cindy in particular was BEYOND rude and unprofessional. She would talk over me, told me that my issue wasn’t urgent (I’m sorry but POOP floating in my basement and destroying my personal property is unsanitary and yes, qualifies as an emergency situation), and patronize me. It got to the point where my fiancé and I decided he would have to be the one to contact them about any and all issues because she was so unbearable. I’ve worked in customer facing roles my entire life and have a pretty solid understanding of quality customer service- this definitely isn’t it. To sum it all up, if I knew at the beginning of my renting journey what I know now about Renters Warehouse…. my advice would be RUN. Run as fast as you can. No matter how great the house/apartment, it is not worth it.

I’m not going to leave a full rating at this stage and I will update this based on what I see happen next. However, after reading through other reviews, I’m quite concerned. I’m beginning to feel that I may be experiencing many of the same issues mentioned by other property owners. These includes poor communication, costly repairs, and unresolved water damage that could ruin my home due to misdiagnosis/ poor contractors. In my case, I raised concerns about a potential leak months ago. I was told by the maintenance team that the issue was due to faulty taps and shut-off valves, and I approved repairs costing a couple thousand dollars. This advice came after I was assured the water had been turned off…yet my water bills remained unusually high. Now, my neighbor (who had no issue contacting me) has informed me that water is leaking into their property from my bathroom. And despite having consistent and timely email correspondence (regarding other issues) with the company, I’ve now been told that someone has been “trying to contact me for a month” regarding further maintenance issues. This doesn’t add up. At this point, it appears I may have been charged for repairs that didn’t actually resolve the issue that THEY told me was the issue. That’s deeply concerning, and I’m considering bringing in an independent contractor to assess the situation and provide an honest second opinion. I’ll hold off final judgment and see how this is handled moving forward. I genuinely hope the company takes accountability and addresses the leak, by accepting the responsibility, since I believed it had already been fixed weeks ago and trusted their team was telling me accurate information and I paid for the repairs based on what their team told me. So let’s see if they actually hold their team accountable for the thousands of dollars I spent repairing what they told me to repair. Or will they try telling me that it just happens another problem occurred and I need to pay more money to them for repairs that their contractors were paid to solve twice already. the first or second time I approved and trusted them. As a business owner myself, I understand how much reviews matter. So I’ll leave this at three stars for now and will update it based on how the situation is resolved. I will leave an honest follow up that will reflect what happens. And I’ll urge everyone to remember under US law… I see a lot of contractors leaving good reviews I just would remind property owners … “Under U.S. law, and consistent with standard principles of agency, a property manager acts as a fiduciary agent of the property owner. This means the property manager is legally obligated to prioritize the owner’s best interests, including exercising due diligence, ensuring transparent communication, and managing contractors responsibly. At no time is the property manager considered an agent of a third-party contractor, and they must remain accountable to the owner for decisions made regarding property repairs, expenditures, and tenant-related matters.” .

If I could give them less than one star I would. Landlord and renters beware!! As a landlord in a pinch I figured I would give them a chance. They are nothing but awful. They have horrible response times on issues. Tons of hidden fees and do not provide any contact information on their emails. They are 100% unprofessional. The sales team is great and I had a good experience with them but on going management is awful. I cannot wait to end my contract with them! My renters also had a hard time working with them. And it has taken 3 weeks to resolve a water issue at my property which is doing nothing but causing more damage. Rentersware house is pretty much destroying my house by not resolving issues quickly. I got ahold of my renters personally. What took them 2 weeks took me 2 hours. What am I paying them for?!!! ​I posted this on Yelp as well. Trying to get the word out so others don't have the same experience I have!

As an external contractor, I’ve had an excellent experience with Renters Warehouse. Their team is very professional and efficient, and I especially want to highlight Celeste. From the very first interaction, she was extremely respectful, kind, and always attentive to detail. Her professionalism made the process smooth and stress-free. It’s clear that she genuinely cares about providing the best service possible. I would definitely recommend Renters Warehouse to anyone looking for high-quality maintenance services. Thank you for everything, Celeste and the team!

As a someone who works in the service industry I have a close working relationship with Renters Warehouse to complete repairs at their locations and I have never had any issues with the company. I strongly believe that one of the majors reasons for this is due to Celeste who is consistently in contact with me, providing information in a timely matter. We're also are given a proper owner approval before hand so we can complete the job as we are out there so we don't have any issues later.

Steer clear if you're an owner or tenant. They had no regard for the well-being, safety or health of my family and they had no concern or care for the landlord or unit's maintenance. The AC was out in our unit for the entire month of August, leaving my 2 children to sweat and cough in their sleep the entire time. Despite my prompt reporting, Renter's Warehouse was slow to help us and then eventually chose a shady HVAC company that failed to show for 3 appointments and requested a 5 star google review before they would come. I informed Renter's Warehouse of this, asking that they choose an actual reputable company, but they informed me it was not an urgent matter, despite it being of serious health concern for my children and myself. It ultimately led to the owner having to pay for a full HVAC replacement, which still had not occurred by the time our lease ended. I also requested multiple times to speak with someone at RW, yet no one reached out to me. If you're a tenant, I would not recommend engaging a property managed by them. If you're an owner, you can manage your own property better for $0. Update 12/21/24: I reached out to them the day they replied to this post to hear where they felt there was a misunderstanding and give them an opportunity to address it directly. That was a month+ ago. No one has returned my call or contacted me. They’re just trying to save face on Google reviews. Truly - just don’t use them.