Wonderful people from the minute I inquired about a home, they got back to me within an hour. just had my home inspection. He was an absolute gentleman.

UPDATE: Months Later, My Experience With Veno Properties Has Only Gotten Worse When Veno Properties responded to my original review, they explained that they had just taken over management and offered to complete repairs. I gave things time, hoping the situation would improve. Unfortunately, months later, I am still dealing with ongoing maintenance concerns and an exhausting process trying to get problems addressed. I have reported a leaking kitchen sink, water damage, mold concerns in multiple areas of the home, deteriorating flooring, poor ventilation, pests and other maintenance issues. I have repeatedly contacted management, documented the problems, and involved Code Enforcement in an effort to get answers and repairs. One particularly frustrating issue is a $785 mold assessment charge. I explicitly told management I would not pay for this assessment, yet they proceeded with it anyway and subsequently placed the charge on my account. I dispute this charge and do not accept responsibility for a service I told them I would not pay for. After months of trying to get these issues resolved, I was notified of extensive flooring work involving approximately 900 square feet throughout the house over multiple days. With children at home, work and family obligations, and school pickup to manage, I requested clear details and reasonable scheduling. My requests for coordination were characterized as an access issue. Asking for proper scheduling is not the same as refusing repairs. I am moving out November 1, 2026, after months of trying to resolve these concerns. This experience has caused significant stress for my family and required far too much time spent following up, documenting problems, and seeking outside assistance. I initially hoped the change in management would lead to a better experience. Unfortunately, that is not how things have unfolded. My advice to prospective tenants: Document everything, keep all communications in writing, photograph maintenance issues, and make sure you understand any charges before agreeing to them. Based on my experience, I would not rent from Veno Properties again. ORIGINAL REVIEW: My experience with this new property management company has been extremely frustrating and disappointing. They scheduled a time to come to my apartment and did not show up, and this has now happened twice. Both times, instead of simply showing up for the scheduled appointment, I was left having to deal with attempts to reschedule. They also came to the apartment for an inspection on Thursday. I spent time walking them through the numerous issues and concerns in the apartment and was under the impression that work orders would be put in. However, when I called yesterday to follow up, I found out that none of the issues I reported during the inspection had even been entered as work orders. After finally getting something scheduled, once again no one showed up. Then a technician was sent out who appeared to have little to no understanding of what was actually going on with the repairs. One of the biggest concerns is the ongoing water damage and mold issue. After spraying the affected area, I was then dealing with an attempt to have wet wood covered/sealed up rather than properly addressing the damaged material. That is not an acceptable way to handle an ongoing moisture and mold problem. At this point, it feels like I have to repeatedly call, explain the same problems over and over, chase down appointments, and make sure someone actually follows through on what was reported. I understand that maintenance takes time, but repeatedly scheduling appointments and not showing up, failing to create work orders after an inspection, and sending technicians who don’t appear equipped to properly address the problems is completely unacceptable. I hope this company improves its communication, follow-through, and approach to maintenance because tenants should not have to fight this hard just to get legitimate problems in their homes addressed.

Worst company. Deflects accountability. They are unrealistic tack on so many fees that your rent is actually ends up being over $100 more than what they actually tell you. Charged a late fee continuously every month when the rent was paid always a week in advance prior to its due date. As well as they deflect accountability when sending Maintenance request. If whoever they hire doesn’t fix it properly, they automatically turn and blame the tenant. They took over a property I was renting and almost everybody moved out when their lease was up because they were just terrible I would never recommend anybody to rent from them as they are money, hungry. They come up with any and every excuse to charge the tenant for normal wear and tear issues. As well as attempting to make the tenant pay for Things That were already an issue Before Ever moving in or seeing the place. As they took over ownership while I was living there to attempt to charge for things that were never anything that they provided as when they took over ownership of the property I was located at fabricated and embellished in attempt to overcharge.

Most striking thing so far has been my cat finding two mice in our fourth floor apartment, and clearly detecting more in one wall, that the landlord is trying to pass as our responsibility via vague wording in the lease. Despite NY state law, the new construction and gutting of the bottom floor (which now sits vacant) meaning new entry points for mice, and it being, again, on the fourth floor. My cat has at least been doing his part in examining the spot they're coming from and the adjacent wall, for whenever Veno is ready to schedule a time to seal the spots (or do their signature thing of saying a say and no follow-up). Professionalism has been lacking from the haslllnrt. We never received an inspection after move-in, despite the company informing us we will. Our first inspection was over six months into our lease. We've noted various minor maintenance requests to be addressed that have been noted under the previous tenants, and it took months for them to finally schedule a maintenance worker to come. One request- finishing patching the bathroom wall after a leak and then sanding and repainting- has still not been fully completed. It's patched, sure, but in the second photo you can see that they (not the worker, but the one who approved and scheduled the work) did the minimum. Both maintenance and the inspector has said it still needs to be done, and has notified the company, but I guess they don't care about what the look of the wall says about their standards for done. In the third picture, you can see more cosmetic damage they do not care to address. Peeling countertop and a dent in the floor is not hazardous to an extent, and but it has been acknowledged as a potential to be repaired and yet has not. Or not fully, in the case of the countertop, which had worse peeling that I pointed out as not a safe or stable surface for food prep. When the maintenance worker (who really did his best) was here and first saw it, he was trying to get an answer from the company on where surplus flooring and other materials were kept on this property, but I don't believe he got an answer. Besides the physical signs of not caring, there's been some laughable examples of spotty communication. The water was turned off by the construction crew on the ground floor, and they did their job in telling Veno ahead of time so they could notify us. Not only did they fail to, but when we called, they were surprised to hear it was cut off! Hours later, after it was back, my roommate requested that they please give us a heads up next time. The property manager said we were notified...because they had called us back hours into it to let us know why it was off, well after I had gone down to ask the construction workers if they knew what was up (they were surprised we weren't told, and gave a genuine apology, even though it wasn't their responsibility). A simple acknowledgement of their miscommunication would've been enough for us to look past it, but attempting to save face was more important for them. Then there's the funny detail of how when we first signed the lease, we had to cancel and sign a new one because the property manager had misunderstood it. One of us had sublet here last year, and so put this address as their current one. Instead of asking for clarification on that, the property manager approved the lease at first because they thought it was "a mistake" (which says a lot about what their background/renting history check entails, if they'd shrug off such a big perceived mistake typing the wrong address), and then had to redo it. Though I'm sure this was a relief for them, as my roommate being a previous occupant meant that they could classify this lease as a renewal (despite not having been a tenant, and my other roommate and I being new) and get of patching and repainting the walls. We were still promised an inspection in January (after the lease was redone) that never happened. Anyway, shoutout to the mice who saw opportunity in a neglected, half-empty building to climb up four stories. Two stars because the bar is low.

Our experience with this rental company was extremely disappointing. During the winter, our heat was completely off for approximately two weeks, leaving our apartment extremely cold. The emergency number went unanswered when we needed assistance, and we were left to deal with the situation ourselves. Brooke and Jessica were extremely unhelpful and, in our experience, demonstrated a serious lack of competence and urgency when dealing with an emergency involving the heating system. We were forced to stay in a hotel and were specifically told that the hotel stay would be reimbursed. Despite that, we were never fully reimbursed. We also had to use space heaters to keep the property from becoming dangerously cold, even though maintaining the heating system was not our responsibility. After everything we went through, they then withheld $150 from our security deposit for a “cleaning fee,” despite us cleaning the apartment adequately before moving out. Based on our experience, I fully expect a response to this review. What is disappointing is that rather than contacting us privately to actually discuss these issues and work toward a resolution, the response has been through public reviews. To us, that demonstrates the same lack of professionalism and maturity that we experienced during our tenancy. We would have much rather had a direct conversation and meaningful resolution. Please look through my photos to prove the dates that this was all happening and that I am not being falsifying my claims. I have screenshots documenting the heating issue, the unanswered emergency contact, the communication regarding hotel reimbursement, the security deposit deduction, and our attempts to address these concerns. I strongly recommend keeping EVERYTHING in writing if you rent from this company and documenting every issue thoroughly. Based on our experience, I would not recommend renting from them.

Gilda Rivero and Rebecca Venezuela were one of the factors of my homelessness. Although still being without a permanent home, they are still demanding money from me. Very unreliable ways of communicating, blocking me because they don't want to answer my questions regarding apartment issues. I was never behind on rent. The only thing there good at is trying to collect money for their 1 start service.

Great people to work with and properties are in excellent condition. I have referred two of my friends to Veno for their Capital District rentals and they have had nothing but great things to say about their customer service and quality of their properties.

I had an amazing encounter with Matt. He was very friendly, helpful and kind . A great addition to the Veno team .

Good communication at first when you are interested in renting. Overall experience has been a step up from large apartment complexes or the standard renting experience. A big plus is that a lot of their units are pet friendly which is great, they don't fleece you on pet rent/fees. Gilda is great and has put up with me from coming from out-of-state (lots of questions). There were some thing that I wish went smoother, or that there was follow through on some things that were said (e.g. setting up a tour virtually). Another plus is that Veno Properties seems to be very modern having a good tenant portal and various ways to pay for rent.

I’ve had an outstanding experience working with Veno Properties. Their team is professional, highly organized, and communicates exceptionally well at every step. What has stood out most to me is their respectful and transparent approach—they are honest, straightforward, and truly act in your best interest. As a busy professional who lives out of town, I needed a property management team I could fully trust. Veno Properties has given me exactly that. Their reliability and proactive communication have allowed me to take a completely hands-off approach, knowing everything is being handled smoothly and responsibly. It has been a genuinely stress-free experience. I would highly recommend Veno Properties to anyone looking for a dependable and thoughtful property management partner.

Wonderful people from the minute I inquired about a home, they got back to me within an hour. just had my home inspection. He was an absolute gentleman.

UPDATE: Months Later, My Experience With Veno Properties Has Only Gotten Worse When Veno Properties responded to my original review, they explained that they had just taken over management and offered to complete repairs. I gave things time, hoping the situation would improve. Unfortunately, months later, I am still dealing with ongoing maintenance concerns and an exhausting process trying to get problems addressed. I have reported a leaking kitchen sink, water damage, mold concerns in multiple areas of the home, deteriorating flooring, poor ventilation, pests and other maintenance issues. I have repeatedly contacted management, documented the problems, and involved Code Enforcement in an effort to get answers and repairs. One particularly frustrating issue is a $785 mold assessment charge. I explicitly told management I would not pay for this assessment, yet they proceeded with it anyway and subsequently placed the charge on my account. I dispute this charge and do not accept responsibility for a service I told them I would not pay for. After months of trying to get these issues resolved, I was notified of extensive flooring work involving approximately 900 square feet throughout the house over multiple days. With children at home, work and family obligations, and school pickup to manage, I requested clear details and reasonable scheduling. My requests for coordination were characterized as an access issue. Asking for proper scheduling is not the same as refusing repairs. I am moving out November 1, 2026, after months of trying to resolve these concerns. This experience has caused significant stress for my family and required far too much time spent following up, documenting problems, and seeking outside assistance. I initially hoped the change in management would lead to a better experience. Unfortunately, that is not how things have unfolded. My advice to prospective tenants: Document everything, keep all communications in writing, photograph maintenance issues, and make sure you understand any charges before agreeing to them. Based on my experience, I would not rent from Veno Properties again. ORIGINAL REVIEW: My experience with this new property management company has been extremely frustrating and disappointing. They scheduled a time to come to my apartment and did not show up, and this has now happened twice. Both times, instead of simply showing up for the scheduled appointment, I was left having to deal with attempts to reschedule. They also came to the apartment for an inspection on Thursday. I spent time walking them through the numerous issues and concerns in the apartment and was under the impression that work orders would be put in. However, when I called yesterday to follow up, I found out that none of the issues I reported during the inspection had even been entered as work orders. After finally getting something scheduled, once again no one showed up. Then a technician was sent out who appeared to have little to no understanding of what was actually going on with the repairs. One of the biggest concerns is the ongoing water damage and mold issue. After spraying the affected area, I was then dealing with an attempt to have wet wood covered/sealed up rather than properly addressing the damaged material. That is not an acceptable way to handle an ongoing moisture and mold problem. At this point, it feels like I have to repeatedly call, explain the same problems over and over, chase down appointments, and make sure someone actually follows through on what was reported. I understand that maintenance takes time, but repeatedly scheduling appointments and not showing up, failing to create work orders after an inspection, and sending technicians who don’t appear equipped to properly address the problems is completely unacceptable. I hope this company improves its communication, follow-through, and approach to maintenance because tenants should not have to fight this hard just to get legitimate problems in their homes addressed.

Worst company. Deflects accountability. They are unrealistic tack on so many fees that your rent is actually ends up being over $100 more than what they actually tell you. Charged a late fee continuously every month when the rent was paid always a week in advance prior to its due date. As well as they deflect accountability when sending Maintenance request. If whoever they hire doesn’t fix it properly, they automatically turn and blame the tenant. They took over a property I was renting and almost everybody moved out when their lease was up because they were just terrible I would never recommend anybody to rent from them as they are money, hungry. They come up with any and every excuse to charge the tenant for normal wear and tear issues. As well as attempting to make the tenant pay for Things That were already an issue Before Ever moving in or seeing the place. As they took over ownership while I was living there to attempt to charge for things that were never anything that they provided as when they took over ownership of the property I was located at fabricated and embellished in attempt to overcharge.

Most striking thing so far has been my cat finding two mice in our fourth floor apartment, and clearly detecting more in one wall, that the landlord is trying to pass as our responsibility via vague wording in the lease. Despite NY state law, the new construction and gutting of the bottom floor (which now sits vacant) meaning new entry points for mice, and it being, again, on the fourth floor. My cat has at least been doing his part in examining the spot they're coming from and the adjacent wall, for whenever Veno is ready to schedule a time to seal the spots (or do their signature thing of saying a say and no follow-up). Professionalism has been lacking from the haslllnrt. We never received an inspection after move-in, despite the company informing us we will. Our first inspection was over six months into our lease. We've noted various minor maintenance requests to be addressed that have been noted under the previous tenants, and it took months for them to finally schedule a maintenance worker to come. One request- finishing patching the bathroom wall after a leak and then sanding and repainting- has still not been fully completed. It's patched, sure, but in the second photo you can see that they (not the worker, but the one who approved and scheduled the work) did the minimum. Both maintenance and the inspector has said it still needs to be done, and has notified the company, but I guess they don't care about what the look of the wall says about their standards for done. In the third picture, you can see more cosmetic damage they do not care to address. Peeling countertop and a dent in the floor is not hazardous to an extent, and but it has been acknowledged as a potential to be repaired and yet has not. Or not fully, in the case of the countertop, which had worse peeling that I pointed out as not a safe or stable surface for food prep. When the maintenance worker (who really did his best) was here and first saw it, he was trying to get an answer from the company on where surplus flooring and other materials were kept on this property, but I don't believe he got an answer. Besides the physical signs of not caring, there's been some laughable examples of spotty communication. The water was turned off by the construction crew on the ground floor, and they did their job in telling Veno ahead of time so they could notify us. Not only did they fail to, but when we called, they were surprised to hear it was cut off! Hours later, after it was back, my roommate requested that they please give us a heads up next time. The property manager said we were notified...because they had called us back hours into it to let us know why it was off, well after I had gone down to ask the construction workers if they knew what was up (they were surprised we weren't told, and gave a genuine apology, even though it wasn't their responsibility). A simple acknowledgement of their miscommunication would've been enough for us to look past it, but attempting to save face was more important for them. Then there's the funny detail of how when we first signed the lease, we had to cancel and sign a new one because the property manager had misunderstood it. One of us had sublet here last year, and so put this address as their current one. Instead of asking for clarification on that, the property manager approved the lease at first because they thought it was "a mistake" (which says a lot about what their background/renting history check entails, if they'd shrug off such a big perceived mistake typing the wrong address), and then had to redo it. Though I'm sure this was a relief for them, as my roommate being a previous occupant meant that they could classify this lease as a renewal (despite not having been a tenant, and my other roommate and I being new) and get of patching and repainting the walls. We were still promised an inspection in January (after the lease was redone) that never happened. Anyway, shoutout to the mice who saw opportunity in a neglected, half-empty building to climb up four stories. Two stars because the bar is low.

Our experience with this rental company was extremely disappointing. During the winter, our heat was completely off for approximately two weeks, leaving our apartment extremely cold. The emergency number went unanswered when we needed assistance, and we were left to deal with the situation ourselves. Brooke and Jessica were extremely unhelpful and, in our experience, demonstrated a serious lack of competence and urgency when dealing with an emergency involving the heating system. We were forced to stay in a hotel and were specifically told that the hotel stay would be reimbursed. Despite that, we were never fully reimbursed. We also had to use space heaters to keep the property from becoming dangerously cold, even though maintaining the heating system was not our responsibility. After everything we went through, they then withheld $150 from our security deposit for a “cleaning fee,” despite us cleaning the apartment adequately before moving out. Based on our experience, I fully expect a response to this review. What is disappointing is that rather than contacting us privately to actually discuss these issues and work toward a resolution, the response has been through public reviews. To us, that demonstrates the same lack of professionalism and maturity that we experienced during our tenancy. We would have much rather had a direct conversation and meaningful resolution. Please look through my photos to prove the dates that this was all happening and that I am not being falsifying my claims. I have screenshots documenting the heating issue, the unanswered emergency contact, the communication regarding hotel reimbursement, the security deposit deduction, and our attempts to address these concerns. I strongly recommend keeping EVERYTHING in writing if you rent from this company and documenting every issue thoroughly. Based on our experience, I would not recommend renting from them.

Gilda Rivero and Rebecca Venezuela were one of the factors of my homelessness. Although still being without a permanent home, they are still demanding money from me. Very unreliable ways of communicating, blocking me because they don't want to answer my questions regarding apartment issues. I was never behind on rent. The only thing there good at is trying to collect money for their 1 start service.

Great people to work with and properties are in excellent condition. I have referred two of my friends to Veno for their Capital District rentals and they have had nothing but great things to say about their customer service and quality of their properties.

I had an amazing encounter with Matt. He was very friendly, helpful and kind . A great addition to the Veno team .

Good communication at first when you are interested in renting. Overall experience has been a step up from large apartment complexes or the standard renting experience. A big plus is that a lot of their units are pet friendly which is great, they don't fleece you on pet rent/fees. Gilda is great and has put up with me from coming from out-of-state (lots of questions). There were some thing that I wish went smoother, or that there was follow through on some things that were said (e.g. setting up a tour virtually). Another plus is that Veno Properties seems to be very modern having a good tenant portal and various ways to pay for rent.

I’ve had an outstanding experience working with Veno Properties. Their team is professional, highly organized, and communicates exceptionally well at every step. What has stood out most to me is their respectful and transparent approach—they are honest, straightforward, and truly act in your best interest. As a busy professional who lives out of town, I needed a property management team I could fully trust. Veno Properties has given me exactly that. Their reliability and proactive communication have allowed me to take a completely hands-off approach, knowing everything is being handled smoothly and responsibly. It has been a genuinely stress-free experience. I would highly recommend Veno Properties to anyone looking for a dependable and thoughtful property management partner.