I unfortunately had a situation with a mouse that was coming in from the crawl space. I contacted Maintenance and they immediately dispatched Justice to resolve the issue. He showed up early, was extremely thorough, professional, knowledgeable, quick, efficient, and friendly. I was very impressed with his abilities. He checked every inch of my apartment and found a small hole in the closet. He sealed and boarded it. He found the dead mouse in a trap was set behind my night stand. He removed it and cleaned the area. He went downstairs and placed mice food that will instantly kill them. He told me he was going to plug the hole at the point of entry. I'm very happy as I have not an issue since then. Thank you Justice!

Justice showed up promptly to fix my clogged toilet. He also securely fastened the bathroom cabinet to the wall. He took a photo of my washing machine that is starting to not spin well with heavier loads. And is in the process of fixing my tub drain. He is a great cheerful worker and Veno Properties is lucky to have him!

Young man Justice, was very helpful. Very respectful. I called for a repair visit and they showed up within the hour. Took about a half hour to resolve the problem. When he was finished, he asked if there was anything else I would like done. He replaced my fallen outlet cover, and got me all situated. The person I set up the call was very helpful also. I am very pleased, and feel at ease knowing I will be taken care of in the future. Thanks so much VENO PROPERTIES

RUN RUN RUN, these people will take any excuses to raise the rent on you then steal your deposit no matter how clean you leave the place. Gilda is very unprofessional and talks to customers like you are a nobody. I’m still fighting to get my deposit back even after I paid to get the Apt cleaned before I left. They will keep threatening to kick you out over every single details. And you won’t get your Deposit back!!! Very RUDE and UNPROFESSIONAL!!!

I have worked with Jessica & Brooke on different occasions in the last almost Two years of being with them. With small maintenance projects to wildlife issues seeking winter shelter. I've had nothing but a great experience with them both & their entire team of technicians. All always professional in their replies, concerns & repairs as needed, & always easy to work with in scheduling things. Communication is very clear, issues handled promptly, the genuine concern for the property & tenant concern/happiness is shown from the start to finish. Nights, weekends & holidays don't seem to stop their operation of taking care of issues that arise unexpectedly in a timely manner, considering my past experience with other companies who truly live by the 9-to-5 rule. Would definitely recommend Veno Properties for rental & property management needs.

Gilda was invaluable as I navigated hunting for my first apartment in 35 years. She was patient and answered endless questions. Definitely recommend this company!

Do not rent with Veno properties. I have been without heat for over 2 weeks including during Christmas and New Years. Emergency line provided by company went unanswered for days. Poor communication and follow through, we experienced a serious maintenance issue that dragged on far longer than it should have. Due to lack of Coordination within the company and inconsistent responses. Calls And messages frequently went unanswered and promised callbacks didn’t happen. Even when the issue was acknowledged as urgent, there was a little sense of accountability or timely resolution. If you value clear communication and responsive management, I would think twice before renting here.

I usually don’t post negative reviews, but I have no option than to call Veno Properties out because all my experiences ever since they took over has been terrible! I have tried not to include the apartment address so that the owner doesn’t get affected by future tenants not coming but you’d definitely know by the pictures if this is your apartment. This is the most horrific experience I’ve had for close to 4 years living in this particular apartment. The nonchalant attitude to maintenance requests and CONSTANT reminder for them to do the most basic thing. Ever since it started snowing, our apartment has always been left with snow and today was just the height of it all. From photos attached, 1: our apartment; 2: our neighbor’s, you can see how our neighbors’ parking lot was cleared IMMEDIATELY after the snow. It is shameful that this is happening. I had to shovel the snow on the walkway for easy access. This is the responsibility of the landlord and by extension the managers. Also, I’ve had an open requests to which all I keep getting is “we’re yet to receive - - - from the old managers”. This is OVER 3 MONTHS FFS!!! You guys respond to maintenance requests late, do not reply to messages. Completely inefficient. Kindly ignore the one star I clicked; I had no option for zero star ‘cos your services are horrible!

I unfortunately had a situation with a mouse that was coming in from the crawl space. I contacted Maintenance and they immediately dispatched Justice to resolve the issue. He showed up early, was extremely thorough, professional, knowledgeable, quick, efficient, and friendly. I was very impressed with his abilities. He checked every inch of my apartment and found a small hole in the closet. He sealed and boarded it. He found the dead mouse in a trap was set behind my night stand. He removed it and cleaned the area. He went downstairs and placed mice food that will instantly kill them. He told me he was going to plug the hole at the point of entry. I'm very happy as I have not an issue since then. Thank you Justice!

Justice showed up promptly to fix my clogged toilet. He also securely fastened the bathroom cabinet to the wall. He took a photo of my washing machine that is starting to not spin well with heavier loads. And is in the process of fixing my tub drain. He is a great cheerful worker and Veno Properties is lucky to have him!

Young man Justice, was very helpful. Very respectful. I called for a repair visit and they showed up within the hour. Took about a half hour to resolve the problem. When he was finished, he asked if there was anything else I would like done. He replaced my fallen outlet cover, and got me all situated. The person I set up the call was very helpful also. I am very pleased, and feel at ease knowing I will be taken care of in the future. Thanks so much VENO PROPERTIES

RUN RUN RUN, these people will take any excuses to raise the rent on you then steal your deposit no matter how clean you leave the place. Gilda is very unprofessional and talks to customers like you are a nobody. I’m still fighting to get my deposit back even after I paid to get the Apt cleaned before I left. They will keep threatening to kick you out over every single details. And you won’t get your Deposit back!!! Very RUDE and UNPROFESSIONAL!!!

I have worked with Jessica & Brooke on different occasions in the last almost Two years of being with them. With small maintenance projects to wildlife issues seeking winter shelter. I've had nothing but a great experience with them both & their entire team of technicians. All always professional in their replies, concerns & repairs as needed, & always easy to work with in scheduling things. Communication is very clear, issues handled promptly, the genuine concern for the property & tenant concern/happiness is shown from the start to finish. Nights, weekends & holidays don't seem to stop their operation of taking care of issues that arise unexpectedly in a timely manner, considering my past experience with other companies who truly live by the 9-to-5 rule. Would definitely recommend Veno Properties for rental & property management needs.

Gilda was invaluable as I navigated hunting for my first apartment in 35 years. She was patient and answered endless questions. Definitely recommend this company!

Do not rent with Veno properties. I have been without heat for over 2 weeks including during Christmas and New Years. Emergency line provided by company went unanswered for days. Poor communication and follow through, we experienced a serious maintenance issue that dragged on far longer than it should have. Due to lack of Coordination within the company and inconsistent responses. Calls And messages frequently went unanswered and promised callbacks didn’t happen. Even when the issue was acknowledged as urgent, there was a little sense of accountability or timely resolution. If you value clear communication and responsive management, I would think twice before renting here.

I usually don’t post negative reviews, but I have no option than to call Veno Properties out because all my experiences ever since they took over has been terrible! I have tried not to include the apartment address so that the owner doesn’t get affected by future tenants not coming but you’d definitely know by the pictures if this is your apartment. This is the most horrific experience I’ve had for close to 4 years living in this particular apartment. The nonchalant attitude to maintenance requests and CONSTANT reminder for them to do the most basic thing. Ever since it started snowing, our apartment has always been left with snow and today was just the height of it all. From photos attached, 1: our apartment; 2: our neighbor’s, you can see how our neighbors’ parking lot was cleared IMMEDIATELY after the snow. It is shameful that this is happening. I had to shovel the snow on the walkway for easy access. This is the responsibility of the landlord and by extension the managers. Also, I’ve had an open requests to which all I keep getting is “we’re yet to receive - - - from the old managers”. This is OVER 3 MONTHS FFS!!! You guys respond to maintenance requests late, do not reply to messages. Completely inefficient. Kindly ignore the one star I clicked; I had no option for zero star ‘cos your services are horrible!