Leaking pipe was finally fixed. Water damage from that caused our floor to sink. After 2 months of communicating about that, it was finally fixed by the most unprofessional contractors that argued every time they came. They left new holes in the floor and one in the wall, and the floor still isn't level but I suppose better than it was.

We really enjoyed working with Cesar Pineda. Cesar has always been responsive, professional and easy to communicate with. He does a great job staying on top of things and is quick to help whenever questions or issues come up. It’s been a pleasure working with him, and we would definitely recommend Cesar to other property owners.

From the start I wanted information for their programs they advertise on Zillow. Everything is “you have to finish our app first” Their app is $60 per adult. They didn’t want to use my Zillow app, which was approved. They blow me up constantly for over a week just to complete their app and they deny me. Always trust your gut! They’re out of state for Texas, using “oh this place is going to go fast” lines just to get you to spend $180 and bam, they deny you for something they said they work with. 😂😂 Also their website sucks and is confusing, if you found these people on Zillow in Killeen, RUN, DON’T WALK. $180 in today’s economy and you lying??? But I guess that’s why your houses aren’t renting as fast as you’d like them too.

Hired people who did poor jobs, including dropping tree limbs on the power line to the house and people who “fixed” the hot water heater that then needed to be re-fixed two months later. Also had extremely poor communication, taking over a month to respond about reimbursement after they failed to transfer utilities into their own name when we moved out. There’s no acceptable reason why we should’ve had to pay two extra months of utilities on a house that we legally did not have any claim to after move out. And even less reason that it should’ve taken a solid 4 weeks to review the utility bills and finally respond to us. Additionally, charging for cutting weeds in a yard in Oklahoma during the rainy season is insane. “The weeds were longer than 6 inches” when they went to look at the house after move out. Yes, because it had rained like 5 times in the week since we left. That is not on us, that is a normal part of property management. It’s normal to have to mow 2+ times a week in that season. And then they charged us for a missing CO detectors that was never in the house, even in the pictures they used to claim it was missing. Awful company. Bad to work with, horrible response times, and poor service people. Do not rent with them unless you want to waste your money.

Do not rent from EPOC. This company has complete disregard for tenant safety and basic living standards. We were forced to live in a home without running water for over 45 days due to equipment failure. Throughout this ordeal, EPOC repeatedly misled us: They promised hotel accommodations during the outage but never delivered. They offered a lease transfer, but the replacement property was not move-in ready, and they demanded a second deposit for a problem out of our control. They perform "band-aid" repairs rather than fixing core issues. To top it off, after moving out, they tried to charge us for pre-existing damages and ignored the compensation owed to us for the time without water. Their communication is non-existent and their practices are unacceptable. Look elsewhere.

I would not recommend this property management company to anyone! My experience has been extremely disappointing, and I would not trust this company to manage another property of mine. I have used EPOC for over a year now for them to manage my rental property in Nc. The biggest issue throughout my experience has been communication. Communication with both me and my tenant was inconsistent, delayed, and often nonexistent unless I repeatedly reached out for updates. As the property owner, I constantly felt like I was chasing information instead of receiving proactive communication. The owner portal has also been incredibly disappointing. It contains little to no documentation, even though important records should be available there. When I’ve requested documents that should have been easily accessible, my requests have often gone unanswered. A property management company should make it easy for owners to access information about their own property, not make them hunt for it. I also had very little visibility into my rental income. I was never informed when rent was paid late, and I never knew when to expect my rental proceeds to be deposited into my account. On three separate occasions, the deposit schedule changed without any communication or explanation. As the property owner, I should not have to guess when I will receive my own rental income. I chose not to use their repair vendors because their estimates were significantly more expensive than the contractors I hired myself. I ended up coordinating repairs through my own vendors, which defeated much of the purpose of paying for property management services. To make matters worse, when I decided to end my relationship with the company, I was told I would have to pay a $1,000 termination fee. This came as a complete surprise because I was not under the impression that I was locked into a fixed-term contract. Instead of feeling supported as a client, I felt trapped and frustrated by the entire process. Overall, this experience has been stressful, disorganized, and far from what I expected when hiring a professional property management company. Property owners deserve clear communication, transparency, and reliable service. Unfortunately, that was not my experience, and I cannot recommend this company.

We've had a water leak behind a wall that has been an ongoing issue for nearly a year that EPOC will not fix. We've been told by vendors we have a mold issue in the crawlspace and almost no insulation in the attic but nothing gets done about it. Management is next to impossible to get ahold of and unwilling to communicate except through the poorly designed portal.

Moved in early to our rental property move in process was fine until we got settled in here. Prior to move in we requested that the lawn be mowed, a tree to be removed from the backyard that had a huge bees nest for the sake of my little one, and fur child. Before move in the tree removal request was approved get here and maintenance states that they need to get approval… been in here for over a month tree is still hanging on , lawn hasn’t been maintained since before we moved in here, no one is responding to emails or maintenance request at this point but they want rent on time! I will not pay another penny until my request have been processed and changes have been made!

Was rushed to move in within 22 days ac/heat not hot water did not work for 2wks and I work with kids. Men in and out of my house (randoms) with no explanation nor speak English. Worst landlord experience ever. House was in this condition before I moved in 3 months ago and they still never fixed it. District office or corporate will be hearing from me if not resolved. I’m from out of state and moved alone. Not a good welcoming at all!

Cesar is amazing when it comes to maintenance at my rental property. I had mah bad experiences but ever since renting with EPOC properties everything has been very smooth! The communication and work are very efficient! I have no complaints and love the way things are handled in a timely manner.

⭐️

⭐️

Leaking pipe was finally fixed. Water damage from that caused our floor to sink. After 2 months of communicating about that, it was finally fixed by the most unprofessional contractors that argued every time they came. They left new holes in the floor and one in the wall, and the floor still isn't level but I suppose better than it was.

We really enjoyed working with Cesar Pineda. Cesar has always been responsive, professional and easy to communicate with. He does a great job staying on top of things and is quick to help whenever questions or issues come up. It’s been a pleasure working with him, and we would definitely recommend Cesar to other property owners.

From the start I wanted information for their programs they advertise on Zillow. Everything is “you have to finish our app first” Their app is $60 per adult. They didn’t want to use my Zillow app, which was approved. They blow me up constantly for over a week just to complete their app and they deny me. Always trust your gut! They’re out of state for Texas, using “oh this place is going to go fast” lines just to get you to spend $180 and bam, they deny you for something they said they work with. 😂😂 Also their website sucks and is confusing, if you found these people on Zillow in Killeen, RUN, DON’T WALK. $180 in today’s economy and you lying??? But I guess that’s why your houses aren’t renting as fast as you’d like them too.

Hired people who did poor jobs, including dropping tree limbs on the power line to the house and people who “fixed” the hot water heater that then needed to be re-fixed two months later. Also had extremely poor communication, taking over a month to respond about reimbursement after they failed to transfer utilities into their own name when we moved out. There’s no acceptable reason why we should’ve had to pay two extra months of utilities on a house that we legally did not have any claim to after move out. And even less reason that it should’ve taken a solid 4 weeks to review the utility bills and finally respond to us. Additionally, charging for cutting weeds in a yard in Oklahoma during the rainy season is insane. “The weeds were longer than 6 inches” when they went to look at the house after move out. Yes, because it had rained like 5 times in the week since we left. That is not on us, that is a normal part of property management. It’s normal to have to mow 2+ times a week in that season. And then they charged us for a missing CO detectors that was never in the house, even in the pictures they used to claim it was missing. Awful company. Bad to work with, horrible response times, and poor service people. Do not rent with them unless you want to waste your money.

Do not rent from EPOC. This company has complete disregard for tenant safety and basic living standards. We were forced to live in a home without running water for over 45 days due to equipment failure. Throughout this ordeal, EPOC repeatedly misled us: They promised hotel accommodations during the outage but never delivered. They offered a lease transfer, but the replacement property was not move-in ready, and they demanded a second deposit for a problem out of our control. They perform "band-aid" repairs rather than fixing core issues. To top it off, after moving out, they tried to charge us for pre-existing damages and ignored the compensation owed to us for the time without water. Their communication is non-existent and their practices are unacceptable. Look elsewhere.

I would not recommend this property management company to anyone! My experience has been extremely disappointing, and I would not trust this company to manage another property of mine. I have used EPOC for over a year now for them to manage my rental property in Nc. The biggest issue throughout my experience has been communication. Communication with both me and my tenant was inconsistent, delayed, and often nonexistent unless I repeatedly reached out for updates. As the property owner, I constantly felt like I was chasing information instead of receiving proactive communication. The owner portal has also been incredibly disappointing. It contains little to no documentation, even though important records should be available there. When I’ve requested documents that should have been easily accessible, my requests have often gone unanswered. A property management company should make it easy for owners to access information about their own property, not make them hunt for it. I also had very little visibility into my rental income. I was never informed when rent was paid late, and I never knew when to expect my rental proceeds to be deposited into my account. On three separate occasions, the deposit schedule changed without any communication or explanation. As the property owner, I should not have to guess when I will receive my own rental income. I chose not to use their repair vendors because their estimates were significantly more expensive than the contractors I hired myself. I ended up coordinating repairs through my own vendors, which defeated much of the purpose of paying for property management services. To make matters worse, when I decided to end my relationship with the company, I was told I would have to pay a $1,000 termination fee. This came as a complete surprise because I was not under the impression that I was locked into a fixed-term contract. Instead of feeling supported as a client, I felt trapped and frustrated by the entire process. Overall, this experience has been stressful, disorganized, and far from what I expected when hiring a professional property management company. Property owners deserve clear communication, transparency, and reliable service. Unfortunately, that was not my experience, and I cannot recommend this company.

We've had a water leak behind a wall that has been an ongoing issue for nearly a year that EPOC will not fix. We've been told by vendors we have a mold issue in the crawlspace and almost no insulation in the attic but nothing gets done about it. Management is next to impossible to get ahold of and unwilling to communicate except through the poorly designed portal.

Moved in early to our rental property move in process was fine until we got settled in here. Prior to move in we requested that the lawn be mowed, a tree to be removed from the backyard that had a huge bees nest for the sake of my little one, and fur child. Before move in the tree removal request was approved get here and maintenance states that they need to get approval… been in here for over a month tree is still hanging on , lawn hasn’t been maintained since before we moved in here, no one is responding to emails or maintenance request at this point but they want rent on time! I will not pay another penny until my request have been processed and changes have been made!

Was rushed to move in within 22 days ac/heat not hot water did not work for 2wks and I work with kids. Men in and out of my house (randoms) with no explanation nor speak English. Worst landlord experience ever. House was in this condition before I moved in 3 months ago and they still never fixed it. District office or corporate will be hearing from me if not resolved. I’m from out of state and moved alone. Not a good welcoming at all!

Cesar is amazing when it comes to maintenance at my rental property. I had mah bad experiences but ever since renting with EPOC properties everything has been very smooth! The communication and work are very efficient! I have no complaints and love the way things are handled in a timely manner.