My experience with Osprey Property Management was extremely frustrating. After my tenants moved out, my property had multiple damages, including hardwood floor damage. The company did not make a reasonable effort to recover costs from the tenants and instead mishandled funds and charged me for items that were either already paid or never repaired. More than seven months later, I am still trying to resolve these issues due to a lack of timely response and follow-through on situations that should have been handled by management. During that time, the property sat vacant for months, causing additional financial loss. I expected a property management company,especially at their highest service level, to protect my investment and handle difficult situations effectively, but that did not happen here. Fraudulent behavior to say the least about this company.

First time leasing my home they made the process remarkably streamlined. They successfully marketed and leased my home within a challenging timeframe, completing the process in under a month. Highly recommend their services.

Osprey has been managing our property since 2024 and we are extremely pleased with their service. They are very responsive to any requests or concerns. They perform bi-annual inspections of the property, along with pictures. Any maintenance concerns, we receive notification of the problems. They request permission to perform the work -- No surprises! I highly recommend Osprey Property Management for your investment needs!

I had a wonderful experience renting from Osprey Property Management. Communication was always clear and timely, and the entire process felt smooth and stress-free from start to finish. Cat Nicholls was especially helpful and made sure everything was handled quickly and professionally. I’d absolutely recommend Osprey to anyone looking to rent.

I have been treated very well by Osprey Property Management. Ms. Kathy has been wonderful. She has provided us with helpful information and ensured we fully understood the contract. I truly appreciate the way she worked with us as we begin a new chapter for my family and me.

Kathy did an excellent job! She consistently took the time to ensure my property was well cared for. Her communication was always clear and effective, making the process smooth and easy.

I’ve had a wonderful experience working with Kathy Flores at Osprey Property Management. From the very beginning, she has been professional, responsive, and genuinely caring. Kathy goes above and beyond to make sure tenants feel valued and supported, and it really shows in the way she handles every detail. Communication is always clear and timely, and she makes the entire process stress-free. It’s rare to find such dedication and customer service in property management—Kathy truly provides 5-star service!

Genuinely surprised to see the number of positive reviews here; they must place emphasis on home rentals over apartment rentals. Overall my experience with this property management group was below subpar. They’re incredibly slow to address maintenance issues, and the communication to tenants is awful—emails littered with grammatical/spelling errors, contradicting information, vague/no details, false promises of when maintenance issues will be addressed, etc. I feel like I was hoodwinked into signing a lease at my current property because when I moved in there was significant water damage in the hall outside my apartment that was not there when I toured—I was never told either, and discovered it upon move-in. It then took several months of myself and other residents hounding the office to get the massive hole in the drywall patched and the hallway carpet replaced. Oh, and I won’t even go into detail on the disgusting state my apartment was in when I did actually move in. What’s been really disconcerting though is the fact that my building was apparently up for sale, and I was not made aware prior to move-in. This meant countless tours of random brokers and potential buyers in and out of units with little to no warning (during a pandemic no less) and an eventual sale, where we were given NO direction from Lonnie Bush on who had purchased the property, how our leases were being transferred, where we needed to send rent payments…nothing. I just tried following up with their office to get details and they couldn’t provide me with any information? Like really? I find that so hard to believe, and even if they didn’t have information they could at least try to get concerned prior tenants some details or guidance, but nope they’ve dropped us completely. So lazy and unaccommodating, with truly no concept of customer service/tenant relations. Maybe they’re fine for home rentals, but if you’re considering renting an apartment in the Norfolk area, run far away from this company. You will be ignored and taken advantage of.

My experience with Osprey Property Management was extremely frustrating. After my tenants moved out, my property had multiple damages, including hardwood floor damage. The company did not make a reasonable effort to recover costs from the tenants and instead mishandled funds and charged me for items that were either already paid or never repaired. More than seven months later, I am still trying to resolve these issues due to a lack of timely response and follow-through on situations that should have been handled by management. During that time, the property sat vacant for months, causing additional financial loss. I expected a property management company,especially at their highest service level, to protect my investment and handle difficult situations effectively, but that did not happen here. Fraudulent behavior to say the least about this company.

First time leasing my home they made the process remarkably streamlined. They successfully marketed and leased my home within a challenging timeframe, completing the process in under a month. Highly recommend their services.

Osprey has been managing our property since 2024 and we are extremely pleased with their service. They are very responsive to any requests or concerns. They perform bi-annual inspections of the property, along with pictures. Any maintenance concerns, we receive notification of the problems. They request permission to perform the work -- No surprises! I highly recommend Osprey Property Management for your investment needs!

I had a wonderful experience renting from Osprey Property Management. Communication was always clear and timely, and the entire process felt smooth and stress-free from start to finish. Cat Nicholls was especially helpful and made sure everything was handled quickly and professionally. I’d absolutely recommend Osprey to anyone looking to rent.

I have been treated very well by Osprey Property Management. Ms. Kathy has been wonderful. She has provided us with helpful information and ensured we fully understood the contract. I truly appreciate the way she worked with us as we begin a new chapter for my family and me.

Kathy did an excellent job! She consistently took the time to ensure my property was well cared for. Her communication was always clear and effective, making the process smooth and easy.

I’ve had a wonderful experience working with Kathy Flores at Osprey Property Management. From the very beginning, she has been professional, responsive, and genuinely caring. Kathy goes above and beyond to make sure tenants feel valued and supported, and it really shows in the way she handles every detail. Communication is always clear and timely, and she makes the entire process stress-free. It’s rare to find such dedication and customer service in property management—Kathy truly provides 5-star service!

Genuinely surprised to see the number of positive reviews here; they must place emphasis on home rentals over apartment rentals. Overall my experience with this property management group was below subpar. They’re incredibly slow to address maintenance issues, and the communication to tenants is awful—emails littered with grammatical/spelling errors, contradicting information, vague/no details, false promises of when maintenance issues will be addressed, etc. I feel like I was hoodwinked into signing a lease at my current property because when I moved in there was significant water damage in the hall outside my apartment that was not there when I toured—I was never told either, and discovered it upon move-in. It then took several months of myself and other residents hounding the office to get the massive hole in the drywall patched and the hallway carpet replaced. Oh, and I won’t even go into detail on the disgusting state my apartment was in when I did actually move in. What’s been really disconcerting though is the fact that my building was apparently up for sale, and I was not made aware prior to move-in. This meant countless tours of random brokers and potential buyers in and out of units with little to no warning (during a pandemic no less) and an eventual sale, where we were given NO direction from Lonnie Bush on who had purchased the property, how our leases were being transferred, where we needed to send rent payments…nothing. I just tried following up with their office to get details and they couldn’t provide me with any information? Like really? I find that so hard to believe, and even if they didn’t have information they could at least try to get concerned prior tenants some details or guidance, but nope they’ve dropped us completely. So lazy and unaccommodating, with truly no concept of customer service/tenant relations. Maybe they’re fine for home rentals, but if you’re considering renting an apartment in the Norfolk area, run far away from this company. You will be ignored and taken advantage of.