I’m disappointed with my experience with Osprey Property Management regarding my security deposit. After taking good care of the property during my two-year tenancy, I was surprised by charges for worn window screens and a door-knob issue that I questioned due to the timing of its discovery. Although I explained my concerns and requested a review, the decision remained unchanged. My frustration is not just about the money, but about feeling that my concerns were not fully addressed. I hope the company will consider a more transparent and fair approach to resolving similar disputes in the future.

So far the worst experience of my life. I don’t understand how they got good reviews. They don’t pay attention to detail and ever since I’ve been with them, it feels like they are taking close to 50% of the rent collected. I had nothing but headaches the last year and so. DO NOT GET WITH THEM. You will save yourself some headaches.

Connor Lowery stopped by to fix my outdoor light and did an excellent job. He was prompt, professional, and easy to talk to. The repair was completed quickly, and the whole experience was smooth and hassle free.

Osprey has been great. They readily answer all of your questions, offer support, and are easy to work with.

They were very easy to work with, very responsive, and very attentive to getting me through the process. The best property management company that I have dealt with.

Great people and company to work with. Kathy and Connor are two of my direct contacts. They've been able to take away the headache that came from managing the property myself. They found a tenant quickly and got my house in order to be rented.

Never had a bad experience with Jason. He helped my wife and I with property issues and goes above and beyond to ensure we are taken care of. I highly recommend this company.

My experience with Osprey Property Management was extremely frustrating. After my tenants moved out, my property had multiple damages, including hardwood floor damage. The company did not make a reasonable effort to recover costs from the tenants and instead mishandled funds and charged me for items that were either already paid or never repaired. More than seven months later, I am still trying to resolve these issues due to a lack of timely response and follow-through on situations that should have been handled by management. During that time, the property sat vacant for months, causing additional financial loss. I expected a property management company,especially at their highest service level, to protect my investment and handle difficult situations effectively, but that did not happen here. Fraudulent behavior to say the least about this company.

Kathy did an excellent job! She consistently took the time to ensure my property was well cared for. Her communication was always clear and effective, making the process smooth and easy.

Genuinely surprised to see the number of positive reviews here; they must place emphasis on home rentals over apartment rentals. Overall my experience with this property management group was below subpar. They’re incredibly slow to address maintenance issues, and the communication to tenants is awful—emails littered with grammatical/spelling errors, contradicting information, vague/no details, false promises of when maintenance issues will be addressed, etc. I feel like I was hoodwinked into signing a lease at my current property because when I moved in there was significant water damage in the hall outside my apartment that was not there when I toured—I was never told either, and discovered it upon move-in. It then took several months of myself and other residents hounding the office to get the massive hole in the drywall patched and the hallway carpet replaced. Oh, and I won’t even go into detail on the disgusting state my apartment was in when I did actually move in. What’s been really disconcerting though is the fact that my building was apparently up for sale, and I was not made aware prior to move-in. This meant countless tours of random brokers and potential buyers in and out of units with little to no warning (during a pandemic no less) and an eventual sale, where we were given NO direction from Lonnie Bush on who had purchased the property, how our leases were being transferred, where we needed to send rent payments…nothing. I just tried following up with their office to get details and they couldn’t provide me with any information? Like really? I find that so hard to believe, and even if they didn’t have information they could at least try to get concerned prior tenants some details or guidance, but nope they’ve dropped us completely. So lazy and unaccommodating, with truly no concept of customer service/tenant relations. Maybe they’re fine for home rentals, but if you’re considering renting an apartment in the Norfolk area, run far away from this company. You will be ignored and taken advantage of.

I’m disappointed with my experience with Osprey Property Management regarding my security deposit. After taking good care of the property during my two-year tenancy, I was surprised by charges for worn window screens and a door-knob issue that I questioned due to the timing of its discovery. Although I explained my concerns and requested a review, the decision remained unchanged. My frustration is not just about the money, but about feeling that my concerns were not fully addressed. I hope the company will consider a more transparent and fair approach to resolving similar disputes in the future.

So far the worst experience of my life. I don’t understand how they got good reviews. They don’t pay attention to detail and ever since I’ve been with them, it feels like they are taking close to 50% of the rent collected. I had nothing but headaches the last year and so. DO NOT GET WITH THEM. You will save yourself some headaches.

Connor Lowery stopped by to fix my outdoor light and did an excellent job. He was prompt, professional, and easy to talk to. The repair was completed quickly, and the whole experience was smooth and hassle free.

Osprey has been great. They readily answer all of your questions, offer support, and are easy to work with.

They were very easy to work with, very responsive, and very attentive to getting me through the process. The best property management company that I have dealt with.

Great people and company to work with. Kathy and Connor are two of my direct contacts. They've been able to take away the headache that came from managing the property myself. They found a tenant quickly and got my house in order to be rented.

Never had a bad experience with Jason. He helped my wife and I with property issues and goes above and beyond to ensure we are taken care of. I highly recommend this company.

My experience with Osprey Property Management was extremely frustrating. After my tenants moved out, my property had multiple damages, including hardwood floor damage. The company did not make a reasonable effort to recover costs from the tenants and instead mishandled funds and charged me for items that were either already paid or never repaired. More than seven months later, I am still trying to resolve these issues due to a lack of timely response and follow-through on situations that should have been handled by management. During that time, the property sat vacant for months, causing additional financial loss. I expected a property management company,especially at their highest service level, to protect my investment and handle difficult situations effectively, but that did not happen here. Fraudulent behavior to say the least about this company.

Kathy did an excellent job! She consistently took the time to ensure my property was well cared for. Her communication was always clear and effective, making the process smooth and easy.

Genuinely surprised to see the number of positive reviews here; they must place emphasis on home rentals over apartment rentals. Overall my experience with this property management group was below subpar. They’re incredibly slow to address maintenance issues, and the communication to tenants is awful—emails littered with grammatical/spelling errors, contradicting information, vague/no details, false promises of when maintenance issues will be addressed, etc. I feel like I was hoodwinked into signing a lease at my current property because when I moved in there was significant water damage in the hall outside my apartment that was not there when I toured—I was never told either, and discovered it upon move-in. It then took several months of myself and other residents hounding the office to get the massive hole in the drywall patched and the hallway carpet replaced. Oh, and I won’t even go into detail on the disgusting state my apartment was in when I did actually move in. What’s been really disconcerting though is the fact that my building was apparently up for sale, and I was not made aware prior to move-in. This meant countless tours of random brokers and potential buyers in and out of units with little to no warning (during a pandemic no less) and an eventual sale, where we were given NO direction from Lonnie Bush on who had purchased the property, how our leases were being transferred, where we needed to send rent payments…nothing. I just tried following up with their office to get details and they couldn’t provide me with any information? Like really? I find that so hard to believe, and even if they didn’t have information they could at least try to get concerned prior tenants some details or guidance, but nope they’ve dropped us completely. So lazy and unaccommodating, with truly no concept of customer service/tenant relations. Maybe they’re fine for home rentals, but if you’re considering renting an apartment in the Norfolk area, run far away from this company. You will be ignored and taken advantage of.