We have lived in one of their properties for approximately a year and have submitted very few maintenance requests. Unfortunately, when we have needed assistance, the process has been frustrating and ineffective. The company relies heavily on AI chatbots, online intake forms, and automated responses that create barriers between tenants and actual staff. Rather than speeding up service, the process seems to add delays. Nearly every maintenance request results in follow-up emails asking for additional information that was already provided, which pushes response times out by days before anyone even begins addressing the issue. Our dishwasher has now been out of service for more than 22 days with no resolution. More concerning is an active raccoon infestation that was reported over 21 days ago. Since then, the problem has only worsened. We were told a pest control company would contact us, but when we called the vendor directly, they confirmed our property was not in their system and no service had been scheduled. Meanwhile, the raccoons have moved from the attic into the walls of the home. I've attempted to contact the management office multiple times and have struggled to get a response from an actual person. At some point, technology should improve service, not become a barrier to it. If you're considering renting from this company, understand that maintenance issues may take significantly longer to resolve than expected, especially when timely communication matters most.

If I could give zero stars, I would. This property management company has been frustrating to deal with from start to finish. Communication is poor, responses are slow, and getting clear answers is nearly impossible. The General Manager, Liat, made the experience even worse. She was consistently dismissive, disrespectful and difficult to work with. Instead of helping resolve issues, she often made us tenants feel like an inconvenience and avoided accountability whenever concerns were brought up. Maintenance vendors would regularly show up unannounced, and the quality of work was terrible. It felt like the company hired the cheapest vendors possible, and many jobs were left incomplete or had to be redone. There were also serious safety concerns during our time here, including robberies and firearms being discovered on the property, yet management provided little to no communication to tenants about any of it. The lack of transparency and concern for tenant safety was truly alarming. The move-out process has been just as disorganized and frustrating as the rest of the experience. I would NOT recommend living at a property managed by this company.

Terrible ai company I have a water heater leak 1/3/26 have heard nothing from a plumber. Paying for water that I can’t use. This needs to be figured out and worked on asap. I am dealing with my apt flooding due to the water heater!!!!

i am sure it’s great for landlords since it appears they aren’t paying hardly anything for their services BUT WOW DOES THAT SHOW ON THE TENANTS END. least responsive management i have ever dealt with in 12 years of renting, legitimately have wildlife entering my unit and they haven’t responded to my urgent requests in over 4 days.

I toured the townhouse at 1718 California Ave SW Unit C managed by Keasy and it was a terrible experience from start to finish. The place was overall dirty and smelled bad. The carpet was heavily worn, stained, and clearly hadn’t been replaced in many years. Pablo originally told me it was probably the original carpet from 2009, but later said it was replaced five years ago, which I’m not sure is true based on the condition. The walls were patched with spackle and never painted, and the entire unit obviously needed a professional deep clean before anyone should move in. The person who showed the property didn’t seem to know anything about it and was looking at the same listing on his phone during the tour. Afterward, I emailed multiple times asking for confirmation that the landlord had been contacted about these issues before we submitted an application. I never received a single response confirming that. I’ve also called 8 or 9 times and still haven’t been able to reach anyone higher up or speak directly to the landlord. They completely block tenant-landlord communication, which is a huge red flag. The property has been listed since July and the rent has been dropped several times, which makes sense given the condition and lack of management. After doing my own research the listing also falsely advertises the square footage it’s 980 sq ft, not the 1,100 they claim. Their Google reviews look suspicious too, with most posted around the same time and full of vague, overly positive comments that don’t match the reality of dealing with them. The whole company feels shady and unprofessional. They don’t follow up, they don’t maintain their properties, and they don’t take accountability. It’s honestly a shame because the townhouse itself has potential, but it’s being completely mismanaged. I feel bad for the landlord, who likely has no idea how bad Keasy is making them look or why their property has been sitting empty for months. Until this company allows direct communication and takes responsibility for property conditions, I wouldn’t recommend them to anyone. Renters, stay away. Landlords, you deserve better representation.

We have lived in one of their properties for approximately a year and have submitted very few maintenance requests. Unfortunately, when we have needed assistance, the process has been frustrating and ineffective. The company relies heavily on AI chatbots, online intake forms, and automated responses that create barriers between tenants and actual staff. Rather than speeding up service, the process seems to add delays. Nearly every maintenance request results in follow-up emails asking for additional information that was already provided, which pushes response times out by days before anyone even begins addressing the issue. Our dishwasher has now been out of service for more than 22 days with no resolution. More concerning is an active raccoon infestation that was reported over 21 days ago. Since then, the problem has only worsened. We were told a pest control company would contact us, but when we called the vendor directly, they confirmed our property was not in their system and no service had been scheduled. Meanwhile, the raccoons have moved from the attic into the walls of the home. I've attempted to contact the management office multiple times and have struggled to get a response from an actual person. At some point, technology should improve service, not become a barrier to it. If you're considering renting from this company, understand that maintenance issues may take significantly longer to resolve than expected, especially when timely communication matters most.

If I could give zero stars, I would. This property management company has been frustrating to deal with from start to finish. Communication is poor, responses are slow, and getting clear answers is nearly impossible. The General Manager, Liat, made the experience even worse. She was consistently dismissive, disrespectful and difficult to work with. Instead of helping resolve issues, she often made us tenants feel like an inconvenience and avoided accountability whenever concerns were brought up. Maintenance vendors would regularly show up unannounced, and the quality of work was terrible. It felt like the company hired the cheapest vendors possible, and many jobs were left incomplete or had to be redone. There were also serious safety concerns during our time here, including robberies and firearms being discovered on the property, yet management provided little to no communication to tenants about any of it. The lack of transparency and concern for tenant safety was truly alarming. The move-out process has been just as disorganized and frustrating as the rest of the experience. I would NOT recommend living at a property managed by this company.

Terrible ai company I have a water heater leak 1/3/26 have heard nothing from a plumber. Paying for water that I can’t use. This needs to be figured out and worked on asap. I am dealing with my apt flooding due to the water heater!!!!

i am sure it’s great for landlords since it appears they aren’t paying hardly anything for their services BUT WOW DOES THAT SHOW ON THE TENANTS END. least responsive management i have ever dealt with in 12 years of renting, legitimately have wildlife entering my unit and they haven’t responded to my urgent requests in over 4 days.

I toured the townhouse at 1718 California Ave SW Unit C managed by Keasy and it was a terrible experience from start to finish. The place was overall dirty and smelled bad. The carpet was heavily worn, stained, and clearly hadn’t been replaced in many years. Pablo originally told me it was probably the original carpet from 2009, but later said it was replaced five years ago, which I’m not sure is true based on the condition. The walls were patched with spackle and never painted, and the entire unit obviously needed a professional deep clean before anyone should move in. The person who showed the property didn’t seem to know anything about it and was looking at the same listing on his phone during the tour. Afterward, I emailed multiple times asking for confirmation that the landlord had been contacted about these issues before we submitted an application. I never received a single response confirming that. I’ve also called 8 or 9 times and still haven’t been able to reach anyone higher up or speak directly to the landlord. They completely block tenant-landlord communication, which is a huge red flag. The property has been listed since July and the rent has been dropped several times, which makes sense given the condition and lack of management. After doing my own research the listing also falsely advertises the square footage it’s 980 sq ft, not the 1,100 they claim. Their Google reviews look suspicious too, with most posted around the same time and full of vague, overly positive comments that don’t match the reality of dealing with them. The whole company feels shady and unprofessional. They don’t follow up, they don’t maintain their properties, and they don’t take accountability. It’s honestly a shame because the townhouse itself has potential, but it’s being completely mismanaged. I feel bad for the landlord, who likely has no idea how bad Keasy is making them look or why their property has been sitting empty for months. Until this company allows direct communication and takes responsibility for property conditions, I wouldn’t recommend them to anyone. Renters, stay away. Landlords, you deserve better representation.