Beware of dishonest communications with Chris Riggs. Chris helped get my wife and I get approved to repaint unsightly black walls in our rental. We agreed to paint the walls back to their original color upon moving out. When our lease ended 3-years later, we reached out to Chris to confirm that we’ll repaint the walls mentioned above. He replied and informed us that wasn’t necessary. Much to our surprise, we were then penalized $500 from our security deposit for not repainting said walls, and were told the funds would be used for repainting services. After Chris Riggs ignored our last attempts of outreach by email and phone shortly after our move out date, we gave up on recouping the bonus penalty fee. We were ever more surprised when we stopped by our formal rental to pick up a misdirected package only to see the walls still in the color we left them. So we were fraudulently charged for at repaint that never happened. It should also be noted that BMG bait and switched the original rental offer as advertised on Zillow. They advertised 12month lease for $2700/month. When we reached out and moved forward with our application, we were told that the requirements changed to a $18month lease for $2800/month. The arbitrarily increased duration and price due to the urgent nature of our situation. Predatory to say the least. Due to the circumstances at the time, we had little choice but to sign the revised terms.

We have had nothing but success with BMG. After the previous tenant destroyed the property we were moving into, Gloria worked with us tirelessly on timelines and updates. It was a bumpy start but we have been here almost 4 years and Gloria is a godsend! We hope to be able to stay here for a while and so happy to have BMG as our Management Company. P.S.: You should give Gloria a raise!!!

Biggest Thanks to Jules Ferrer the leasing agent I worked with; She was very punctual and made the experience a smooth one.As well as top tier with her customer service and communication.I love my new home! I would refer everyone to work with Jules and Bay Property Management.

I find it strange each property that is managed by this company has a pattern of saying. The landlord is exempt from accepting any source of funds pursuant to Virginia Code Section 36-96.2(I), and therefore does not accept housing vouchers at this property. Definitely wanna look more into it.

Our property manager, Gloria, has been a superstar throughout our relationship with Bay Property Management Group. She is extremely diligent, communicates very well, and always responsive. This may sound simple, but someone with all these qualities is hard to find. She really took the headache of managing a rental property away from us and made our lives so much easier. Thank you Gloria for the past two years! Our inspector for the tenant move out also did a great job in detailing all the issues. Her attention to detail is extreme, and found many things I'd never notice myself. If anyone is looking for a rental manager, I'd highly recommend Bay Property Management. They are a professional company that hires the most talented people.

Bay Property is amazing. High ethics, great service, and they know what they are doing. We live overseas - and Nerissa and Shannon helped us with some tough issues. They have been worth more than we pay for them.

I have been dealing with Bay Property Management for a couple of years now and with Nerissa Gagarin for about a year. They have been a great company with several good employees that I have worked with. Nerissa has been outstanding. She responds quickly to emails and always tries to get me the information I have requested promptly. She keeps me informed with the many properties that she manages for us. She can think independently and offers suggestions on how situations can be handled. She has helped me considerably. Nerissa is an asset to any company she works for. Bay Property is fortunate to have her.

Overall Company: 1 star, if that Gloria, our Property Manager: 5, because that's the limit Short Version: The process for moving in has been a nightmare. Our leasing agent was terrible, unresponsive, not helpful, rude, and unprofessional. The only reason we have access to our place is because of our Property Manager, Gloria. She has been amazing, incredibly helpful, kind, responsive, and conversational, and overall has gone gone above and beyond her role. Thank you Gloria for all your hard work, you deserve a raise. Beyond that, our new home had not been fully cleaned, was covered in stains, scuffs, hand/foot prints on the walls, etc... See attached pictures. Moving into a place is hard enough, but moving into a new place that so clearly has been ONLY semi-vacuumed with no other touch-ups or thought after the previous tenant of 3 years left is ridiculous. Long Version: I have a lot of feedback on how this experience has gone. 1. We signed the lease within the timeframe and submitted our Security Deposit, but as soon as the 24hr mark hit, our lease was then cancelled and we were notified that we lost the property. I attempted to call the leasing agent we were speaking with and she answered, but said she was unable to speak directly to me and could only speak to my agent. This is, obviously, not reasonable, and frankly came across as rude. I was able to get ahold of my agent within the hour, but he called multiple times with no response from the leasing agent. 2. Once we were able to get everything resolved, the agent made us a whole new account and sent us the scripted email as if we were just getting information for the first time. I responded to the email saying we'd already paid the security deposit and provided insurance information, but that email was then not responded to 3. 1 month goes by and we get an email on Saturday (2 days before our move-in) saying that we need to 1-Submit the 1st months rent, 2-upload our insurance information, 3-Pay via Cashier's check and bring to Annandale because we'd missed the 8 day window that we WERE NOT informed about. We were told if we did not bring the cashier's check before move-in day, we would be fined $50 per the lease... But since we were not notified until 2 days before and it was the weekend (banks and BPM were closed) there was nothing we could do. 4. Because of the issue with our lease getting cancelled, our account still showed that we owed $2800, I was not informed until the day before we moved in that our money had been found and it would be applied to our actual, active account. 5. We also received double documents for almost every file that was shared. The move in doc, welcome letter, smoke detector form... The move-in docs had 2 different times that we were supposed to meet our agent. We replied to her email asking what time she wanted us to meet her there to get the keys, but only received a response back on Monday at 9am. She replied that we would do it virtually at 10:30 but ONLY if the cashier's check had been received and said that needed to be done and we needed to let her know before 8:30am (yes, please note that her email was sent to us at 9am) - happy to share this thread!!!! 6. The walk-through was not helpful, short, and unnecessary. Most of the comments she made were "well if I was there in person, I would be able to show you" - the only reason she was not there in person was because she said she wasn't able to come. 7. When we got on the phone with our leasing agent to do the walkthrough, I mentioned that our property manager had helped us the day before. Apparently this is against the rules or something, because she was not happy about this. She was very unprofessional and made it very clear that the property manager was wrong and did things incorrectly. She told us she was going to be speaking to her boss and sending Gloria a "strongly worded email". We had no idea that this was something that wasn't supposed to happen, but to this point, Gloria was the only one that had actually helped us.

Beware of dishonest communications with Chris Riggs. Chris helped get my wife and I get approved to repaint unsightly black walls in our rental. We agreed to paint the walls back to their original color upon moving out. When our lease ended 3-years later, we reached out to Chris to confirm that we’ll repaint the walls mentioned above. He replied and informed us that wasn’t necessary. Much to our surprise, we were then penalized $500 from our security deposit for not repainting said walls, and were told the funds would be used for repainting services. After Chris Riggs ignored our last attempts of outreach by email and phone shortly after our move out date, we gave up on recouping the bonus penalty fee. We were ever more surprised when we stopped by our formal rental to pick up a misdirected package only to see the walls still in the color we left them. So we were fraudulently charged for at repaint that never happened. It should also be noted that BMG bait and switched the original rental offer as advertised on Zillow. They advertised 12month lease for $2700/month. When we reached out and moved forward with our application, we were told that the requirements changed to a $18month lease for $2800/month. The arbitrarily increased duration and price due to the urgent nature of our situation. Predatory to say the least. Due to the circumstances at the time, we had little choice but to sign the revised terms.

We have had nothing but success with BMG. After the previous tenant destroyed the property we were moving into, Gloria worked with us tirelessly on timelines and updates. It was a bumpy start but we have been here almost 4 years and Gloria is a godsend! We hope to be able to stay here for a while and so happy to have BMG as our Management Company. P.S.: You should give Gloria a raise!!!

Biggest Thanks to Jules Ferrer the leasing agent I worked with; She was very punctual and made the experience a smooth one.As well as top tier with her customer service and communication.I love my new home! I would refer everyone to work with Jules and Bay Property Management.

I find it strange each property that is managed by this company has a pattern of saying. The landlord is exempt from accepting any source of funds pursuant to Virginia Code Section 36-96.2(I), and therefore does not accept housing vouchers at this property. Definitely wanna look more into it.

Our property manager, Gloria, has been a superstar throughout our relationship with Bay Property Management Group. She is extremely diligent, communicates very well, and always responsive. This may sound simple, but someone with all these qualities is hard to find. She really took the headache of managing a rental property away from us and made our lives so much easier. Thank you Gloria for the past two years! Our inspector for the tenant move out also did a great job in detailing all the issues. Her attention to detail is extreme, and found many things I'd never notice myself. If anyone is looking for a rental manager, I'd highly recommend Bay Property Management. They are a professional company that hires the most talented people.

Bay Property is amazing. High ethics, great service, and they know what they are doing. We live overseas - and Nerissa and Shannon helped us with some tough issues. They have been worth more than we pay for them.

I have been dealing with Bay Property Management for a couple of years now and with Nerissa Gagarin for about a year. They have been a great company with several good employees that I have worked with. Nerissa has been outstanding. She responds quickly to emails and always tries to get me the information I have requested promptly. She keeps me informed with the many properties that she manages for us. She can think independently and offers suggestions on how situations can be handled. She has helped me considerably. Nerissa is an asset to any company she works for. Bay Property is fortunate to have her.

Overall Company: 1 star, if that Gloria, our Property Manager: 5, because that's the limit Short Version: The process for moving in has been a nightmare. Our leasing agent was terrible, unresponsive, not helpful, rude, and unprofessional. The only reason we have access to our place is because of our Property Manager, Gloria. She has been amazing, incredibly helpful, kind, responsive, and conversational, and overall has gone gone above and beyond her role. Thank you Gloria for all your hard work, you deserve a raise. Beyond that, our new home had not been fully cleaned, was covered in stains, scuffs, hand/foot prints on the walls, etc... See attached pictures. Moving into a place is hard enough, but moving into a new place that so clearly has been ONLY semi-vacuumed with no other touch-ups or thought after the previous tenant of 3 years left is ridiculous. Long Version: I have a lot of feedback on how this experience has gone. 1. We signed the lease within the timeframe and submitted our Security Deposit, but as soon as the 24hr mark hit, our lease was then cancelled and we were notified that we lost the property. I attempted to call the leasing agent we were speaking with and she answered, but said she was unable to speak directly to me and could only speak to my agent. This is, obviously, not reasonable, and frankly came across as rude. I was able to get ahold of my agent within the hour, but he called multiple times with no response from the leasing agent. 2. Once we were able to get everything resolved, the agent made us a whole new account and sent us the scripted email as if we were just getting information for the first time. I responded to the email saying we'd already paid the security deposit and provided insurance information, but that email was then not responded to 3. 1 month goes by and we get an email on Saturday (2 days before our move-in) saying that we need to 1-Submit the 1st months rent, 2-upload our insurance information, 3-Pay via Cashier's check and bring to Annandale because we'd missed the 8 day window that we WERE NOT informed about. We were told if we did not bring the cashier's check before move-in day, we would be fined $50 per the lease... But since we were not notified until 2 days before and it was the weekend (banks and BPM were closed) there was nothing we could do. 4. Because of the issue with our lease getting cancelled, our account still showed that we owed $2800, I was not informed until the day before we moved in that our money had been found and it would be applied to our actual, active account. 5. We also received double documents for almost every file that was shared. The move in doc, welcome letter, smoke detector form... The move-in docs had 2 different times that we were supposed to meet our agent. We replied to her email asking what time she wanted us to meet her there to get the keys, but only received a response back on Monday at 9am. She replied that we would do it virtually at 10:30 but ONLY if the cashier's check had been received and said that needed to be done and we needed to let her know before 8:30am (yes, please note that her email was sent to us at 9am) - happy to share this thread!!!! 6. The walk-through was not helpful, short, and unnecessary. Most of the comments she made were "well if I was there in person, I would be able to show you" - the only reason she was not there in person was because she said she wasn't able to come. 7. When we got on the phone with our leasing agent to do the walkthrough, I mentioned that our property manager had helped us the day before. Apparently this is against the rules or something, because she was not happy about this. She was very unprofessional and made it very clear that the property manager was wrong and did things incorrectly. She told us she was going to be speaking to her boss and sending Gloria a "strongly worded email". We had no idea that this was something that wasn't supposed to happen, but to this point, Gloria was the only one that had actually helped us.