I have no idea what is going on with this company. I have a signed lease and my move in date is tomorrow. There was a 5/5/2026 deadline to pay and send all documents confirming the utilities have been put in my name. They have completely ghosted me. I’ve called and left multiple messages, via voicemail, email, and on the website. It’s so strange because they were very attentive before the lease was signed and now nothing. I’m in limbo as I have to move and I don’t have anywhere to go. This is a very horrible way to do business.

We've been working with Navigate for about a month now while moving into a new home. Communication has been terrible to say the least. For the first two weeks they only responded to messages from me and ignored all correspondence from my wife. For almost a week their online portal showed we owed money that we did not. On the day we were supposed to move in they did not send the welcome email they said the would, and left the key in a different spot than they originally said they would. We were unable to find our key and repeated calls to the main office were ignored for almost 2 hours. Damage checklist was sent a full 26 hours later than it was supposed to be, and the file was password protected so we were unable to edit or print. They've misspelled my name on multiple occasions, and mess continue to mess up simple things, like sending emails to the correct address. I've been super disappointed so far, and we've been under lease a total of 2 days.

Navigate is one of the best companies we have ever worked with for our real estate needs. They have been managing our properties in frisco area for past 8 years without any fuss or complain and always sincere management. Lot of our friends trust Navigate too. They are super responsible/responsive and always there to help. Ernesto, Judy , Ana and the whole team is amazing/genuine and sincere in handling situations in need. We could not ask for more. They are very very reasonable cost too for us. We hope the team goes further and help lots of home owners or investors in a genuine way

Response rate is horrible. The phone doesn’t ring at times and says that it is not working and I’ve been In my property less than 2 weeks and there’s a leak coming thru my kitchen ceiling due to my shower. The electrical port in the kitchen keeps shutting off and the stove almost caught fire and shut off while I was cooking. I’ve had to move around my work schedule or miss work 3 different times to get this fixed. I’ve only been in the house since the 13th which means they didn’t check the property and its functions before leasing to a tenant. It’s been a pure inconvenience. Then when the workers came in; they got mud on the carpet and there is still a hole in my kitchen ceiling and I’ve had to send multiple emails on when that will be fixed. It’s now day 4 and still no response. I will not be renewing my lease. They have done nothing due to my inconvenience Update: I have only lived in this property for ONE MONTH and this has already been one of the most unprofessional, stressful, and unacceptable rental experiences I’ve ever had. There was a HOLE in my roof for over a week. Not only did it take entirely too long for them to address it, but I was also forced to miss work multiple times to accommodate contractors coming in and out of my home. To make matters worse, they failed to properly communicate or notify me when these contractors would be arriving—leaving me in a position where I was blindly letting strangers into my home. That is a MAJOR safety concern. On top of that, the electrical outlets in my kitchen have NOT worked since the day I moved in—and a month later, they STILL are not fixed. Yet somehow, they attempted to charge ME for an issue that existed prior to my tenancy. Completely unacceptable. After all of this, their solution was to offer a $50 concession—as if that even begins to compensate for missed income, inconvenience, safety concerns, and ongoing unresolved maintenance issues. It gets worse. I was contacted and essentially BRIBED with a “reset” in exchange for removing my negative reviews on Google and the BBB. That is unethical, unprofessional, and speaks volumes about how this company operates. When I escalated the issue, I ended up on the phone with the owner, Judy, for over an hour. Instead of taking accountability, she initially tried to argue with me about MY experience and attempted to use a “small business to small business” approach to justify their lack of service. I had to remind THEM what proper customer service, communication, and tenant care should look like. At this point, it is very clear that tenant experience is not a priority. If they are more willing to lose a tenant than properly resolve serious issues caused by their management, that tells you everything you need to know. I will be escalating this as far as possible with the Better Business Bureau and the Texas Apartment Association. If you are considering renting from this company—BE CAREFUL. Document everything, protect yourself, and do not expect professionalism, urgency, or accountability.

By far the worst property managers I have ever interacted with. From day one, they were terrible with communication, completely dishonest in their advertising, and extremely slow to respond to repair requests (if they even respond at all). On move-in day, several hours after we got our keys, we were told the A/C was broken. It ended up taking five days to fix, and we had nowhere else to go in 95-100 degree weather. The same week, the kitchen sink vent was spewing rancid water everywhere. They never responded to the maintenance request we put in, so we had it resolved ourselves after a week of waiting since we needed to use the kitchen sink/dishwasher. It was clear from the jump that on top of cosmetic things like mismatched paint everywhere, no preventative maintenance was done. Week two, our first big storm revealed a significant leak. We had reported water damage on the windows/trim at move-in, but didn’t realize the extent of the leak until the summer storms came. Despite following their maintenance request policy, it took TWO MONTHS before anyone even came to look at it and only after firmly pressing them to take action. Even minor, easy-to-replace items like appliances were not taken care of. Our microwave threw sparks and turned black inside nearly two months before we moved out and still wasn’t replaced at the time we vacated. As icing on the cake, they had the nerve to try and charge us for water damage and repainting (even though we promptly cleaned up and reported the various leaks they then ignored for MONTHS). They required 60 days notice to vacate early and wouldn’t start the agreement until we had paid the nearly $8,000 early termination fee. Yet here we are, over six weeks after moving out and they still haven’t returned our security deposit (despite it being >30 days past when our lease ended). In other words, you have to follow lease terms to the letter, but they don’t care about fulfilling Texas regulations or their contractual obligations. They are the textbook definition of crooked and should be avoided at all costs. Landlords and tenants BEWARE, you do NOT want to do business with this company. They are poor stewards of the property, punitive with tenants, and fail in upholding their side of the contractual agreement in every possible way. Learn from our expensive mistake - stay FAR away!

I rarely leave reviews, but I feel obligated to warn other tenants about my experience with this property management company. The biggest issue, consistently, was communication, or the lack of it, and the way urgent maintenance problems were handled with delay, confusion, and zero accountability. From the start, getting responses was like pulling teeth. Messages were ignored, follow-ups were required for even basic updates, and when something broke, the process was painfully slow. This wasn’t a one-time slip-up. It was a pattern. One of the most alarming examples: we had a gas leak. This is not cosmetic. This is a safety issue. The city and a plumber were involved, and the work that needed to be done could not move forward because we had to wait on the management company to approve or handle their part. The fact that professionals and the city were essentially stuck waiting speaks volumes about how seriously they took an emergency situation. Another example: our home was struck by lightning and caught fire. After the fire department responded, there was obvious damage that needed immediate attention, including the wall area where the fire department had to access to put out embers and issues with smoke alarms failing. We submitted a maintenance request immediately because that is exactly what you’re supposed to do in a situation like that. Instead of addressing it promptly, we were later told to submit another request, not because the issue was resolved, but because they didn’t bother checking their existing records. Imagine having a fire-related issue and being met with “put in another ticket” instead of urgency, follow-up, or any kind of proactive response. What made it worse is that maintenance requests would sometimes be closed out without the issue actually being fixed. You’d report something, wait, hear nothing, and then discover it was marked completed when it wasn’t. That forces tenants to repeatedly resubmit problems and chase down basic repairs that should be handled properly the first time. The most telling part: when we finally managed to speak with the owner, he seemed unaware of the scope of what was happening. The actual owner of our property is great and immediately fixes things when we let him know and expressed frustration with the property management company as well. All this suggests either major internal dysfunction or a complete breakdown in reporting and oversight, either way, it reflects extremely poorly on the management operation. To sum it up: • Awful communication and delayed responses • Slow, disorganized maintenance, even for serious safety issues • Requests forgotten, duplicated, or closed without fixes • Lack of accountability and oversight, to the point the owner didn’t even know If you’re considering renting a property managed by this company, I strongly recommend you think twice, especially if you value safety, timely repairs, and professional communication. No tenant should have to fight this hard just to get urgent issues addressed.

I was the seller's agent and Judy with Navigate was the buyer's agent on a resent transaction. Judy was very professional, responsive, and thorough. I could tell she really wanted the best for her clients and work very hard on their behalf. If you are looking to purchase an investment property you want Judy on your side! I hope we have the opportunity to serve clients together again and again!

⭐️⭐️⭐️⭐️⭐️ I’ve had a fantastic experience working with Navigate. From day one, their team has been professional, responsive, and truly committed to making the entire process stress-free. Communication is always clear and timely, and any questions or concerns are addressed right away. What really stands out is their attention to detail and how much they care about both property owners and tenants. They handle everything seamlessly—maintenance requests, rent collection, and keeping the property in top shape. I feel confident knowing my investment is in good hands. It’s rare to find a company that combines professionalism with such genuine care, but Navigate does exactly that. I highly recommend them to anyone looking for reliable and trustworthy property management.

I have no idea what is going on with this company. I have a signed lease and my move in date is tomorrow. There was a 5/5/2026 deadline to pay and send all documents confirming the utilities have been put in my name. They have completely ghosted me. I’ve called and left multiple messages, via voicemail, email, and on the website. It’s so strange because they were very attentive before the lease was signed and now nothing. I’m in limbo as I have to move and I don’t have anywhere to go. This is a very horrible way to do business.

We've been working with Navigate for about a month now while moving into a new home. Communication has been terrible to say the least. For the first two weeks they only responded to messages from me and ignored all correspondence from my wife. For almost a week their online portal showed we owed money that we did not. On the day we were supposed to move in they did not send the welcome email they said the would, and left the key in a different spot than they originally said they would. We were unable to find our key and repeated calls to the main office were ignored for almost 2 hours. Damage checklist was sent a full 26 hours later than it was supposed to be, and the file was password protected so we were unable to edit or print. They've misspelled my name on multiple occasions, and mess continue to mess up simple things, like sending emails to the correct address. I've been super disappointed so far, and we've been under lease a total of 2 days.

Navigate is one of the best companies we have ever worked with for our real estate needs. They have been managing our properties in frisco area for past 8 years without any fuss or complain and always sincere management. Lot of our friends trust Navigate too. They are super responsible/responsive and always there to help. Ernesto, Judy , Ana and the whole team is amazing/genuine and sincere in handling situations in need. We could not ask for more. They are very very reasonable cost too for us. We hope the team goes further and help lots of home owners or investors in a genuine way

Response rate is horrible. The phone doesn’t ring at times and says that it is not working and I’ve been In my property less than 2 weeks and there’s a leak coming thru my kitchen ceiling due to my shower. The electrical port in the kitchen keeps shutting off and the stove almost caught fire and shut off while I was cooking. I’ve had to move around my work schedule or miss work 3 different times to get this fixed. I’ve only been in the house since the 13th which means they didn’t check the property and its functions before leasing to a tenant. It’s been a pure inconvenience. Then when the workers came in; they got mud on the carpet and there is still a hole in my kitchen ceiling and I’ve had to send multiple emails on when that will be fixed. It’s now day 4 and still no response. I will not be renewing my lease. They have done nothing due to my inconvenience Update: I have only lived in this property for ONE MONTH and this has already been one of the most unprofessional, stressful, and unacceptable rental experiences I’ve ever had. There was a HOLE in my roof for over a week. Not only did it take entirely too long for them to address it, but I was also forced to miss work multiple times to accommodate contractors coming in and out of my home. To make matters worse, they failed to properly communicate or notify me when these contractors would be arriving—leaving me in a position where I was blindly letting strangers into my home. That is a MAJOR safety concern. On top of that, the electrical outlets in my kitchen have NOT worked since the day I moved in—and a month later, they STILL are not fixed. Yet somehow, they attempted to charge ME for an issue that existed prior to my tenancy. Completely unacceptable. After all of this, their solution was to offer a $50 concession—as if that even begins to compensate for missed income, inconvenience, safety concerns, and ongoing unresolved maintenance issues. It gets worse. I was contacted and essentially BRIBED with a “reset” in exchange for removing my negative reviews on Google and the BBB. That is unethical, unprofessional, and speaks volumes about how this company operates. When I escalated the issue, I ended up on the phone with the owner, Judy, for over an hour. Instead of taking accountability, she initially tried to argue with me about MY experience and attempted to use a “small business to small business” approach to justify their lack of service. I had to remind THEM what proper customer service, communication, and tenant care should look like. At this point, it is very clear that tenant experience is not a priority. If they are more willing to lose a tenant than properly resolve serious issues caused by their management, that tells you everything you need to know. I will be escalating this as far as possible with the Better Business Bureau and the Texas Apartment Association. If you are considering renting from this company—BE CAREFUL. Document everything, protect yourself, and do not expect professionalism, urgency, or accountability.

By far the worst property managers I have ever interacted with. From day one, they were terrible with communication, completely dishonest in their advertising, and extremely slow to respond to repair requests (if they even respond at all). On move-in day, several hours after we got our keys, we were told the A/C was broken. It ended up taking five days to fix, and we had nowhere else to go in 95-100 degree weather. The same week, the kitchen sink vent was spewing rancid water everywhere. They never responded to the maintenance request we put in, so we had it resolved ourselves after a week of waiting since we needed to use the kitchen sink/dishwasher. It was clear from the jump that on top of cosmetic things like mismatched paint everywhere, no preventative maintenance was done. Week two, our first big storm revealed a significant leak. We had reported water damage on the windows/trim at move-in, but didn’t realize the extent of the leak until the summer storms came. Despite following their maintenance request policy, it took TWO MONTHS before anyone even came to look at it and only after firmly pressing them to take action. Even minor, easy-to-replace items like appliances were not taken care of. Our microwave threw sparks and turned black inside nearly two months before we moved out and still wasn’t replaced at the time we vacated. As icing on the cake, they had the nerve to try and charge us for water damage and repainting (even though we promptly cleaned up and reported the various leaks they then ignored for MONTHS). They required 60 days notice to vacate early and wouldn’t start the agreement until we had paid the nearly $8,000 early termination fee. Yet here we are, over six weeks after moving out and they still haven’t returned our security deposit (despite it being >30 days past when our lease ended). In other words, you have to follow lease terms to the letter, but they don’t care about fulfilling Texas regulations or their contractual obligations. They are the textbook definition of crooked and should be avoided at all costs. Landlords and tenants BEWARE, you do NOT want to do business with this company. They are poor stewards of the property, punitive with tenants, and fail in upholding their side of the contractual agreement in every possible way. Learn from our expensive mistake - stay FAR away!

I rarely leave reviews, but I feel obligated to warn other tenants about my experience with this property management company. The biggest issue, consistently, was communication, or the lack of it, and the way urgent maintenance problems were handled with delay, confusion, and zero accountability. From the start, getting responses was like pulling teeth. Messages were ignored, follow-ups were required for even basic updates, and when something broke, the process was painfully slow. This wasn’t a one-time slip-up. It was a pattern. One of the most alarming examples: we had a gas leak. This is not cosmetic. This is a safety issue. The city and a plumber were involved, and the work that needed to be done could not move forward because we had to wait on the management company to approve or handle their part. The fact that professionals and the city were essentially stuck waiting speaks volumes about how seriously they took an emergency situation. Another example: our home was struck by lightning and caught fire. After the fire department responded, there was obvious damage that needed immediate attention, including the wall area where the fire department had to access to put out embers and issues with smoke alarms failing. We submitted a maintenance request immediately because that is exactly what you’re supposed to do in a situation like that. Instead of addressing it promptly, we were later told to submit another request, not because the issue was resolved, but because they didn’t bother checking their existing records. Imagine having a fire-related issue and being met with “put in another ticket” instead of urgency, follow-up, or any kind of proactive response. What made it worse is that maintenance requests would sometimes be closed out without the issue actually being fixed. You’d report something, wait, hear nothing, and then discover it was marked completed when it wasn’t. That forces tenants to repeatedly resubmit problems and chase down basic repairs that should be handled properly the first time. The most telling part: when we finally managed to speak with the owner, he seemed unaware of the scope of what was happening. The actual owner of our property is great and immediately fixes things when we let him know and expressed frustration with the property management company as well. All this suggests either major internal dysfunction or a complete breakdown in reporting and oversight, either way, it reflects extremely poorly on the management operation. To sum it up: • Awful communication and delayed responses • Slow, disorganized maintenance, even for serious safety issues • Requests forgotten, duplicated, or closed without fixes • Lack of accountability and oversight, to the point the owner didn’t even know If you’re considering renting a property managed by this company, I strongly recommend you think twice, especially if you value safety, timely repairs, and professional communication. No tenant should have to fight this hard just to get urgent issues addressed.

I was the seller's agent and Judy with Navigate was the buyer's agent on a resent transaction. Judy was very professional, responsive, and thorough. I could tell she really wanted the best for her clients and work very hard on their behalf. If you are looking to purchase an investment property you want Judy on your side! I hope we have the opportunity to serve clients together again and again!

⭐️⭐️⭐️⭐️⭐️ I’ve had a fantastic experience working with Navigate. From day one, their team has been professional, responsive, and truly committed to making the entire process stress-free. Communication is always clear and timely, and any questions or concerns are addressed right away. What really stands out is their attention to detail and how much they care about both property owners and tenants. They handle everything seamlessly—maintenance requests, rent collection, and keeping the property in top shape. I feel confident knowing my investment is in good hands. It’s rare to find a company that combines professionalism with such genuine care, but Navigate does exactly that. I highly recommend them to anyone looking for reliable and trustworthy property management.