I had a wonderful experience with the leasing office! Everyone was professional, welcoming, and very helpful throughout the process. They were responsive, answered all of my questions, and made me feel comfortable and informed every step of the way. I really appreciate how smooth and pleasant they made the experience. I would definitely recommend this property to anyone looking for a great place to live!

I have been working with the team at otter property management company for about 8 months now and I believe they are turning my investment property around to possibly break even or even turn a profit. I used to be with home 365 and I feel like they ran my property into the ground Otter property management has been much more communicative and responsive with any inquiries. I feel like I can trust working with Ian mcshea from the maintenance team and that there is some direct link between myself and the technicians who go out do it for a fair price. With home365 I felt that they just hired whatever job to some contractor.

I had a great experience with Otter Property Management. The viewing process was simple and well organized. Even though I arrived a little early, I called the office and someone answered right away. They were very pleasant, helpful, and made sure I was able to view the property without any issues. The house itself was very nice, and the entire process felt easy and straightforward. Based on my experience, I would definitely recommend Otter Property Management to anyone looking for a smooth and professional rental experience.

When I first got there I was a little confused on where the property was. When I eventually found it I love the fact that it is very discrete. This apartment is very spacious and just enough room for just me. I feel like the apartment is a reasonable price for rent. I would recommend this apartment for anyone to stay.

UPDATE: Move-Out, Ledger Disputes, and Rental History Impact The Conditional Offer (February 2026) Following my initial review, the operations manager reached out. Instead of resolving the underlying maintenance and billing issues, management offered a resolution conditioned entirely on the removal of my negative feedback. In exchange for deleting this review and signing a one-year lease renewal, Otter Property Management offered to: Finally replace the locks to provide more than one key (a basic security measure requested for over a year). Waive the $900+ balance of disputed/incorrect charges. Reduce the lease renewal offer by $50/month. We declined to condition necessary maintenance and billing corrections on deleting our honest feedback. The Move-Out Outcome Because we refused to remove the review, we faced the following upon moving out: Unresolved Security: We were left with only one key for a four-person household for the entirety of our rental period. Unresolved Ledger: The $900+ balance of incorrect charges remained on our account. Rental History Retaliation: When applying for a new property, we discovered Otter Property Management had reported our rent to screening agencies as "late" or "partially paid." Fact Check: Our base rent of $3,150 was successfully processed early via autopay every single month. The only unpaid amounts were the disputed utility and repair fees, which we had immediately challenged in writing. Prospective tenants should note the discrepancy: a management company offering a one-year lease renewal to tenants they concurrently report to rental agencies as "late." The private management practices differ significantly from their professional public responses. Original Review: A Year of Mismanagement While the location is highly convenient, the reality of dealing with Otter Property Management has been incredibly difficult. We committed to a long-term lease based on previous ratings, which did not reflect our experience. Move-In Condition: We arrived from out of state to a house that was completely unprepared for occupancy. The property was filthy, featuring dead pests, thick layers of dust and dog hair, and mold in the toilets. Trash was left behind by previous tenants, and the refrigerator's water and ice functions were non-functional. Security Concerns: We were provided only one key for a four-person household. Because the lock requires a specialized key card that the owners lost, it could not be copied. Management promised a smart lock replacement over a year ago, but it never materialized. Billing Discrepancies: The billing system is highly inconsistent. We were charged for water utilities used prior to our move-in date, and it took management five months to explain a single bill. Maintenance Fees: We were billed over $800 for a refrigerator "repair" that was never actually fixed; the ice machine remains broken to this day. Management refused to remove the charge or the associated late fees for a service they did not successfully perform. We have been reliable tenants who kept rent on autopay and never missed a base payment. We simply refuse to pay unverified, incorrect fees. I will continue to update this review as needed to maintain a transparent public record of our experience.

I had a wonderful experience with the leasing office! Everyone was professional, welcoming, and very helpful throughout the process. They were responsive, answered all of my questions, and made me feel comfortable and informed every step of the way. I really appreciate how smooth and pleasant they made the experience. I would definitely recommend this property to anyone looking for a great place to live!

I have been working with the team at otter property management company for about 8 months now and I believe they are turning my investment property around to possibly break even or even turn a profit. I used to be with home 365 and I feel like they ran my property into the ground Otter property management has been much more communicative and responsive with any inquiries. I feel like I can trust working with Ian mcshea from the maintenance team and that there is some direct link between myself and the technicians who go out do it for a fair price. With home365 I felt that they just hired whatever job to some contractor.

I had a great experience with Otter Property Management. The viewing process was simple and well organized. Even though I arrived a little early, I called the office and someone answered right away. They were very pleasant, helpful, and made sure I was able to view the property without any issues. The house itself was very nice, and the entire process felt easy and straightforward. Based on my experience, I would definitely recommend Otter Property Management to anyone looking for a smooth and professional rental experience.

When I first got there I was a little confused on where the property was. When I eventually found it I love the fact that it is very discrete. This apartment is very spacious and just enough room for just me. I feel like the apartment is a reasonable price for rent. I would recommend this apartment for anyone to stay.

UPDATE: Move-Out, Ledger Disputes, and Rental History Impact The Conditional Offer (February 2026) Following my initial review, the operations manager reached out. Instead of resolving the underlying maintenance and billing issues, management offered a resolution conditioned entirely on the removal of my negative feedback. In exchange for deleting this review and signing a one-year lease renewal, Otter Property Management offered to: Finally replace the locks to provide more than one key (a basic security measure requested for over a year). Waive the $900+ balance of disputed/incorrect charges. Reduce the lease renewal offer by $50/month. We declined to condition necessary maintenance and billing corrections on deleting our honest feedback. The Move-Out Outcome Because we refused to remove the review, we faced the following upon moving out: Unresolved Security: We were left with only one key for a four-person household for the entirety of our rental period. Unresolved Ledger: The $900+ balance of incorrect charges remained on our account. Rental History Retaliation: When applying for a new property, we discovered Otter Property Management had reported our rent to screening agencies as "late" or "partially paid." Fact Check: Our base rent of $3,150 was successfully processed early via autopay every single month. The only unpaid amounts were the disputed utility and repair fees, which we had immediately challenged in writing. Prospective tenants should note the discrepancy: a management company offering a one-year lease renewal to tenants they concurrently report to rental agencies as "late." The private management practices differ significantly from their professional public responses. Original Review: A Year of Mismanagement While the location is highly convenient, the reality of dealing with Otter Property Management has been incredibly difficult. We committed to a long-term lease based on previous ratings, which did not reflect our experience. Move-In Condition: We arrived from out of state to a house that was completely unprepared for occupancy. The property was filthy, featuring dead pests, thick layers of dust and dog hair, and mold in the toilets. Trash was left behind by previous tenants, and the refrigerator's water and ice functions were non-functional. Security Concerns: We were provided only one key for a four-person household. Because the lock requires a specialized key card that the owners lost, it could not be copied. Management promised a smart lock replacement over a year ago, but it never materialized. Billing Discrepancies: The billing system is highly inconsistent. We were charged for water utilities used prior to our move-in date, and it took management five months to explain a single bill. Maintenance Fees: We were billed over $800 for a refrigerator "repair" that was never actually fixed; the ice machine remains broken to this day. Management refused to remove the charge or the associated late fees for a service they did not successfully perform. We have been reliable tenants who kept rent on autopay and never missed a base payment. We simply refuse to pay unverified, incorrect fees. I will continue to update this review as needed to maintain a transparent public record of our experience.