I had a wonderful experience with the leasing office! Everyone was professional, welcoming, and very helpful throughout the process. They were responsive, answered all of my questions, and made me feel comfortable and informed every step of the way. I really appreciate how smooth and pleasant they made the experience. I would definitely recommend this property to anyone looking for a great place to live!

Scam I paid my 100 dollars for someone to reach out to me 1 time about some address I never live before I send the dummy a copy of my address from experian i did a annual report pull up all my information send it to her she ghost me so I reach out to her again just to be told we will not be moving forward ,they said u have to have a 850 credit score to live in the hood lol but it said 650 my credit in the 700.you will be talking to Ai a lot. They will never call u they form of reaching out to u is texting u ,so unprofessional the red flags was there .these people not even in the States so my bank decided it was a scam I will be getting my 100 dollars back ,people beware if u can't talk personally to the person who has your social security number only through text don't do it these people running 3 different services with 8 different numbers in a robot .I want nothing to ever do with this company. Confusing me with someone else application is very alarming I don't have no evictions cus I have no rental history this would of been my first time ever renting , it said not enough balance paid down ,lack of first mortgage ,well that's how u would build your rental history is renting..so again lack of first mortgage or eviction how the 2 go Cus you cant have a eviction if u never rented before for one it was gonna be my lease I was gonna add someome on as a occupant cus I didn't want anyone on the lease but me. So I think that's where u confuse at. I wouldn't waste my time again with this place cus bad communication everything is a text message in u will be lied to like in this reply she send in , ignore ,in i still didn't get my screening report I paid for with all these addresses u supposedly found..

I had a great experience with Otter Property Management. The viewing process was simple and well organized. Even though I arrived a little early, I called the office and someone answered right away. They were very pleasant, helpful, and made sure I was able to view the property without any issues. The house itself was very nice, and the entire process felt easy and straightforward. Based on my experience, I would definitely recommend Otter Property Management to anyone looking for a smooth and professional rental experience.

Very convenient for a viewing and very secure and easy love this property

While on my apartment hunt journey I’ve came across Very beautiful properties with OTTER !!! I just left a self guided tour 1bd 1bath 10/10 🤩

The house on 6248 Addison Street was a nice 3bdrm, 1 full bath and a 1/2 was a nice place. I took a tour without an agent. I did like that! The only thing I didn’t like was the backyard it needed to be clean, other than that it was a good spot.

When I first got there I was a little confused on where the property was. When I eventually found it I love the fact that it is very discrete. This apartment is very spacious and just enough room for just me. I feel like the apartment is a reasonable price for rent. I would recommend this apartment for anyone to stay.

UPDATE: Move-Out, Ledger Disputes, and Rental History Impact The Conditional Offer (February 2026) Following my initial review, the operations manager reached out. Instead of resolving the underlying maintenance and billing issues, management offered a resolution conditioned entirely on the removal of my negative feedback. In exchange for deleting this review and signing a one-year lease renewal, Otter Property Management offered to: Finally replace the locks to provide more than one key (a basic security measure requested for over a year). Waive the $900+ balance of disputed/incorrect charges. Reduce the lease renewal offer by $50/month. We declined to condition necessary maintenance and billing corrections on deleting our honest feedback. The Move-Out Outcome Because we refused to remove the review, we faced the following upon moving out: Unresolved Security: We were left with only one key for a four-person household for the entirety of our rental period. Unresolved Ledger: The $900+ balance of incorrect charges remained on our account. Rental History Retaliation: When applying for a new property, we discovered Otter Property Management had reported our rent to screening agencies as "late" or "partially paid." Fact Check: Our base rent of $3,150 was successfully processed early via autopay every single month. The only unpaid amounts were the disputed utility and repair fees, which we had immediately challenged in writing. Prospective tenants should note the discrepancy: a management company offering a one-year lease renewal to tenants they concurrently report to rental agencies as "late." The private management practices differ significantly from their professional public responses. Original Review: A Year of Mismanagement While the location is highly convenient, the reality of dealing with Otter Property Management has been incredibly difficult. We committed to a long-term lease based on previous ratings, which did not reflect our experience. Move-In Condition: We arrived from out of state to a house that was completely unprepared for occupancy. The property was filthy, featuring dead pests, thick layers of dust and dog hair, and mold in the toilets. Trash was left behind by previous tenants, and the refrigerator's water and ice functions were non-functional. Security Concerns: We were provided only one key for a four-person household. Because the lock requires a specialized key card that the owners lost, it could not be copied. Management promised a smart lock replacement over a year ago, but it never materialized. Billing Discrepancies: The billing system is highly inconsistent. We were charged for water utilities used prior to our move-in date, and it took management five months to explain a single bill. Maintenance Fees: We were billed over $800 for a refrigerator "repair" that was never actually fixed; the ice machine remains broken to this day. Management refused to remove the charge or the associated late fees for a service they did not successfully perform. We have been reliable tenants who kept rent on autopay and never missed a base payment. We simply refuse to pay unverified, incorrect fees. I will continue to update this review as needed to maintain a transparent public record of our experience.

I had a wonderful experience with the leasing office! Everyone was professional, welcoming, and very helpful throughout the process. They were responsive, answered all of my questions, and made me feel comfortable and informed every step of the way. I really appreciate how smooth and pleasant they made the experience. I would definitely recommend this property to anyone looking for a great place to live!

Scam I paid my 100 dollars for someone to reach out to me 1 time about some address I never live before I send the dummy a copy of my address from experian i did a annual report pull up all my information send it to her she ghost me so I reach out to her again just to be told we will not be moving forward ,they said u have to have a 850 credit score to live in the hood lol but it said 650 my credit in the 700.you will be talking to Ai a lot. They will never call u they form of reaching out to u is texting u ,so unprofessional the red flags was there .these people not even in the States so my bank decided it was a scam I will be getting my 100 dollars back ,people beware if u can't talk personally to the person who has your social security number only through text don't do it these people running 3 different services with 8 different numbers in a robot .I want nothing to ever do with this company. Confusing me with someone else application is very alarming I don't have no evictions cus I have no rental history this would of been my first time ever renting , it said not enough balance paid down ,lack of first mortgage ,well that's how u would build your rental history is renting..so again lack of first mortgage or eviction how the 2 go Cus you cant have a eviction if u never rented before for one it was gonna be my lease I was gonna add someome on as a occupant cus I didn't want anyone on the lease but me. So I think that's where u confuse at. I wouldn't waste my time again with this place cus bad communication everything is a text message in u will be lied to like in this reply she send in , ignore ,in i still didn't get my screening report I paid for with all these addresses u supposedly found..

I had a great experience with Otter Property Management. The viewing process was simple and well organized. Even though I arrived a little early, I called the office and someone answered right away. They were very pleasant, helpful, and made sure I was able to view the property without any issues. The house itself was very nice, and the entire process felt easy and straightforward. Based on my experience, I would definitely recommend Otter Property Management to anyone looking for a smooth and professional rental experience.

Very convenient for a viewing and very secure and easy love this property

While on my apartment hunt journey I’ve came across Very beautiful properties with OTTER !!! I just left a self guided tour 1bd 1bath 10/10 🤩

The house on 6248 Addison Street was a nice 3bdrm, 1 full bath and a 1/2 was a nice place. I took a tour without an agent. I did like that! The only thing I didn’t like was the backyard it needed to be clean, other than that it was a good spot.

When I first got there I was a little confused on where the property was. When I eventually found it I love the fact that it is very discrete. This apartment is very spacious and just enough room for just me. I feel like the apartment is a reasonable price for rent. I would recommend this apartment for anyone to stay.

UPDATE: Move-Out, Ledger Disputes, and Rental History Impact The Conditional Offer (February 2026) Following my initial review, the operations manager reached out. Instead of resolving the underlying maintenance and billing issues, management offered a resolution conditioned entirely on the removal of my negative feedback. In exchange for deleting this review and signing a one-year lease renewal, Otter Property Management offered to: Finally replace the locks to provide more than one key (a basic security measure requested for over a year). Waive the $900+ balance of disputed/incorrect charges. Reduce the lease renewal offer by $50/month. We declined to condition necessary maintenance and billing corrections on deleting our honest feedback. The Move-Out Outcome Because we refused to remove the review, we faced the following upon moving out: Unresolved Security: We were left with only one key for a four-person household for the entirety of our rental period. Unresolved Ledger: The $900+ balance of incorrect charges remained on our account. Rental History Retaliation: When applying for a new property, we discovered Otter Property Management had reported our rent to screening agencies as "late" or "partially paid." Fact Check: Our base rent of $3,150 was successfully processed early via autopay every single month. The only unpaid amounts were the disputed utility and repair fees, which we had immediately challenged in writing. Prospective tenants should note the discrepancy: a management company offering a one-year lease renewal to tenants they concurrently report to rental agencies as "late." The private management practices differ significantly from their professional public responses. Original Review: A Year of Mismanagement While the location is highly convenient, the reality of dealing with Otter Property Management has been incredibly difficult. We committed to a long-term lease based on previous ratings, which did not reflect our experience. Move-In Condition: We arrived from out of state to a house that was completely unprepared for occupancy. The property was filthy, featuring dead pests, thick layers of dust and dog hair, and mold in the toilets. Trash was left behind by previous tenants, and the refrigerator's water and ice functions were non-functional. Security Concerns: We were provided only one key for a four-person household. Because the lock requires a specialized key card that the owners lost, it could not be copied. Management promised a smart lock replacement over a year ago, but it never materialized. Billing Discrepancies: The billing system is highly inconsistent. We were charged for water utilities used prior to our move-in date, and it took management five months to explain a single bill. Maintenance Fees: We were billed over $800 for a refrigerator "repair" that was never actually fixed; the ice machine remains broken to this day. Management refused to remove the charge or the associated late fees for a service they did not successfully perform. We have been reliable tenants who kept rent on autopay and never missed a base payment. We simply refuse to pay unverified, incorrect fees. I will continue to update this review as needed to maintain a transparent public record of our experience.