Do yourself a favor and run away from them. 7 months with them and every single month is an issue. They will not call you back or reply to your emails. What is the point of having a property management company that will not manage the property? Do not sign up with them. In response: no, my frustration does not come from the cost, but the lack of communication to us as owners and to the renters. The lack of urgency, the unavailability to reply back to emails and phone calls. The problem with this company is the poor customer service from the very beginning.

I had a great experience with this management company, and especially Philip. Anytime I had an issue, they were quick to work with contractors and get it taken of, and the paperwork and other management details were streamlined. Philip was excellent in every aspect- he was always extremely responsive, displayed a strong desire to resolve any problems/issues, and was pleasant to engage with. He seemed like he really cared.

From the moment I moved into my home, I received a warm welcome from the property manager Ms. Mariana Marquez … Her professionalism exceeds her standards in terms of quality, management, skills, the ability to do many tasks and still find ways to be effective & responsive to any & all my questions / concerns, if there was ever a need for maintenance, she would send someone to fix what was needed to be fixed. The whole management team & maintenance are awesome! Very kind & professional! I never had any issues or complaints, they came in, did their work in such a timely manner and even checked to make sure everything is working properly before they left my home. I couldn’t have asked for a better team! I appreciate every person from Richey Property Management… From their work ethics to their patience & such kindness! I especially want to give many thanks & appreciation to Ms. Mariana Marquez for always finding time in her busy schedule to just listen & help in any way she can to make my stay here a better place where my children & I feel safe, content & our hearts filled w/ joy knowing we are in good hands with a great team of management… To each & everyone from from Richey Property Management… I am forever grateful… Thank you all your hard work & dedication!

Richey Property Mgt (RPM) staff and policies have been stellar in supporting me as I have been leasing the condo I own. Katherine, specifically, has been very professional, timely, and helpful in problem-solving some complex issues that were successfully resolved because of her intervention. Their meticulous record keeping helps greatly in ensuring compliance. I have only good things to say about my experience with RPM.

We have used Richey Property Management for approximately the last 10 years. They have managed two properties for us while we have lived 5,000 miles away. They have also sold 1 of the properties for us. All of our interactions with Richey Property Management have been professional. They have given us a very high level of customer service and have, in fact, gone above and beyond what we could have expected. Knowing they had our back while we were so far away and in a different time zone, was invaluable. Highly recommend this company!

Richey Property Management was extremely responsive and communicative even though I was living in a different time zone. I have recommended them to so many of my friends and colleagues. Even after I moved back into my house, they were responsive in finding old documents and bills for me as needed. It was a great experience and I would use them again in a heartbeat.

I work for an international organization in D.C. and I wanted to buy a house in NoVA as a rental investment. I was keen to find a Realtor which also provides property management services as I often travel abroad and I have a hectic work schedule. So I selected Richey Property Management due to their excellent reviews online. For the brokerage stage, I was lucky to have worked with the company’s owner, Sue. Sue was never pushy, always shared with me tips and comparisons to help me make decisions about listed houses, was very efficient and fast in preparing my offers, until I finally bought the right house. Then, she was reasonable and fair in drafting with me the property management agreement. Come the leasing stage, Bill did a great job finding the right tenants for my house in just a few days after Richey listed the house for rent. For property management, Katherine communicated efficiently with me, proposing several vendors/quotes to prep the house for the tenants. I am very pleased with the comprehensive service I got from Richey and will not hesitate to give them 5 stars and recommend them to any absentee landlord or any landlord who wants a piece of mind in managing his rental house.

I have lived in my current home for 2 years now after finding on Zillow and applying to rent. I have always heard terrible things about property management companies, but I can attest that this one is great. Not only are they very responsive and timely with maintenance requests, but their system itself is very easy to use. There was a bit of turnover with my property managers about a year in which was always quickly resolved and communicated to me. Diego is my current property manager and he is fantastic. Very communicative, polite and on top of it all! I even had to change my lease 5 months before it ended and they made the process so smooth and easy. 10/10 recommend

Do yourself a favor and run away from them. 7 months with them and every single month is an issue. They will not call you back or reply to your emails. What is the point of having a property management company that will not manage the property? Do not sign up with them. In response: no, my frustration does not come from the cost, but the lack of communication to us as owners and to the renters. The lack of urgency, the unavailability to reply back to emails and phone calls. The problem with this company is the poor customer service from the very beginning.

I had a great experience with this management company, and especially Philip. Anytime I had an issue, they were quick to work with contractors and get it taken of, and the paperwork and other management details were streamlined. Philip was excellent in every aspect- he was always extremely responsive, displayed a strong desire to resolve any problems/issues, and was pleasant to engage with. He seemed like he really cared.

From the moment I moved into my home, I received a warm welcome from the property manager Ms. Mariana Marquez … Her professionalism exceeds her standards in terms of quality, management, skills, the ability to do many tasks and still find ways to be effective & responsive to any & all my questions / concerns, if there was ever a need for maintenance, she would send someone to fix what was needed to be fixed. The whole management team & maintenance are awesome! Very kind & professional! I never had any issues or complaints, they came in, did their work in such a timely manner and even checked to make sure everything is working properly before they left my home. I couldn’t have asked for a better team! I appreciate every person from Richey Property Management… From their work ethics to their patience & such kindness! I especially want to give many thanks & appreciation to Ms. Mariana Marquez for always finding time in her busy schedule to just listen & help in any way she can to make my stay here a better place where my children & I feel safe, content & our hearts filled w/ joy knowing we are in good hands with a great team of management… To each & everyone from from Richey Property Management… I am forever grateful… Thank you all your hard work & dedication!

Richey Property Mgt (RPM) staff and policies have been stellar in supporting me as I have been leasing the condo I own. Katherine, specifically, has been very professional, timely, and helpful in problem-solving some complex issues that were successfully resolved because of her intervention. Their meticulous record keeping helps greatly in ensuring compliance. I have only good things to say about my experience with RPM.

We have used Richey Property Management for approximately the last 10 years. They have managed two properties for us while we have lived 5,000 miles away. They have also sold 1 of the properties for us. All of our interactions with Richey Property Management have been professional. They have given us a very high level of customer service and have, in fact, gone above and beyond what we could have expected. Knowing they had our back while we were so far away and in a different time zone, was invaluable. Highly recommend this company!

Richey Property Management was extremely responsive and communicative even though I was living in a different time zone. I have recommended them to so many of my friends and colleagues. Even after I moved back into my house, they were responsive in finding old documents and bills for me as needed. It was a great experience and I would use them again in a heartbeat.

I work for an international organization in D.C. and I wanted to buy a house in NoVA as a rental investment. I was keen to find a Realtor which also provides property management services as I often travel abroad and I have a hectic work schedule. So I selected Richey Property Management due to their excellent reviews online. For the brokerage stage, I was lucky to have worked with the company’s owner, Sue. Sue was never pushy, always shared with me tips and comparisons to help me make decisions about listed houses, was very efficient and fast in preparing my offers, until I finally bought the right house. Then, she was reasonable and fair in drafting with me the property management agreement. Come the leasing stage, Bill did a great job finding the right tenants for my house in just a few days after Richey listed the house for rent. For property management, Katherine communicated efficiently with me, proposing several vendors/quotes to prep the house for the tenants. I am very pleased with the comprehensive service I got from Richey and will not hesitate to give them 5 stars and recommend them to any absentee landlord or any landlord who wants a piece of mind in managing his rental house.

I have lived in my current home for 2 years now after finding on Zillow and applying to rent. I have always heard terrible things about property management companies, but I can attest that this one is great. Not only are they very responsive and timely with maintenance requests, but their system itself is very easy to use. There was a bit of turnover with my property managers about a year in which was always quickly resolved and communicated to me. Diego is my current property manager and he is fantastic. Very communicative, polite and on top of it all! I even had to change my lease 5 months before it ended and they made the process so smooth and easy. 10/10 recommend