Second Creek studios I love it there it's a great place it's very quiet great neighbors great people that live there I have a great apartment they're going to be moving me into the back building because where I have my son I only have one room right now and one bed in my room now I need a bad room but it's so great I love it only thing I don't really like is paying $1,200 a month for one single room and I say that's a lot of people that live there but that's the only thing that I do not like but it is home to me for a while and I recommend 2nd Creek studios to my friends family and people I don't know it's a great place... Oh and I meant to put when they came in and fix my toilet I wasn't home but when I did get home nothing was messed with they went straight into the bathroom and done my toilet and they done a great job on my toilet even though it was simple they still done a great job and I appreciate you all for having me here....

Did not return my full security deposit. No deductions or damage in their final move out paperwork/emails, yet wouldn’t return full deposit. Not an acceptable way to treat good tenants. Other than that I had zero issues with FIG and maintenance issues were resolved quickly.

I heavily debated writing this negative review because I have not written a bad review before, plus I know that any rental company is going to receive some negative feedback sometimes from frustrated tenants… but this review has been deeply thought out and includes detailed record of the negative experiences had with FIG. I believe that FIG’s handling of my husband and I’s tenancy was neglectful, disorganized, and dishonest. A broken HVAC system was reported through FIG's maintenance portal in January 2025, when the system began failing and our winter bills tripled. Despite repeated calls, emails, and formal maintenance requests — we endured months without working AC- even though maintenance workers came to check out the AC issues. As spring and summer temperatures reached over 85,° FIG’s emergency line offered zero help during the first week of April when the inside of the house reached 93°. FIG’s communication continued to be sparse and regularly dismissive The AC system did not get repaired for the remainder of our lease. FIG cited delays with the property owner as the reason the unit couldn’t be repaired — however, FIG did not once offer a solution, or compensation, and displayed no urgency while the temperature inside the house varied between 85-93 degrees for weeks, FIG was aware of this. My husband and I ended up buying our own window AC unit after weeks of FIG asking us to be patient, which we asked them to pay for once it was clear that FIG would not offer a temporary solution. They initially told us that “it was against their policy.” Only after threatening to return the window AC unit we had to purchase after another week or 2 of having it, did FIG agree to reimburse us for the window AC unit. I will share though, that in June we requested a second window AC unit since the HVAC system had still not been repaired and the maintenance staff did eventually drop off a second window AC unit. We were elated to not have to purchase this one. After moving out in June 2025, Elijah Linkous communicated with us via email- that the Security Deposit would be returned within 30 days. On the exact 30-day deadline, Elijah Linkous abruptly told us that FIG was no longer managing the property. FIG had 30 days to return the deposit or at the bare minimum communicate that they would not be doing so. Instead, they waited until the day- of-deadline to communicate. To further highlight FIG’s negligence and disorganization, I was able reach Katie Linkous the CEO of FIG, via phone call and she informed me that FIG never received the transfer of the deposit when the Property Management responsibilities transferred to them and FIG was unaware of this for the entire time they managed the property. Mrs. Linkous was apologetic in the least but made clear that FIG would not be taking responsibility for the miscommunication and mistakes highlighted throughout this review, which unfortunately is on brand with how the HVAC situation was handled as well. On a better note — the maintenance staff was very kind and communicative when we did interact with them, shoutout to Bill for the sweet convos!!! After writing formal complaints and experiencing disappointing conversation after disappointing conversation since we moved out 2 months ago- I am hopeful that this review will at least bring awareness or validation for others that have similar experiences. FIG Property Management is aware of every detail in this message, so it is unfortunately not difficult to assume that they will most likely respond to this public review dismissively, with the same excuses, hollow apologies, and consistent blame shifting that they have already displayed.

The gentleman who came to me initially fix issues within my apartment was very kind and did his best to resolve the issues even though he couldn’t. The electrician that came was also very helpful and did a great job at resolving the issue. However the property management company took a long time to resolve the issue and even send someone out and trying to communicate with them is difficult. They are quick to send you reminders regarding things they need from you but trying to get in touch with them regaining maintenance or pest control which still has not been resolved has been very difficult.

As a renter of many years and a former employee of a property management company, I have never experienced a worse business model than FIG. I cannot fathom their maintenance technicians are as ignorant as they seem, so I can only conclude they are purposely ignoring and devaluing tenants requests. The office is unreachable, even within their slim operating hours of 4 weekdays. You must call multiple times to reach a third-party answering service, who will then transfer you to the voicemail of an actual employee of FIG. Management has blatantly lied about addressing maintenance requests multiple times. Additionally, management scheduled a showing of our property to a third-party company 2 days after moving in without notification, where 4 men demanded entry into my home. Lastly, the integrated and required renter's insurance and pest control services are strategically designed to limit tenant's rights. Emergency maintenance calls are directed to an international third-party intake line who does not have direct contact to FIG. At the very least, FIG needs to hire a receptionist so tenants can speak to a human rather than a robot through the app. In response to Katie, CEO: Timelines and next steps have not been communicated without multiple calls, texts, or emails demanding action. In fact, only my partner's calls and voicemails are responded to. We have been told multiple items have been addressed and repaired over the phone, although the maintenance technician only stepped foot on our property to retrieve their lockbox. I assumed your receptionist was not attached to your company due to the prompt repeated for each call: "This call is being recorded for AI purposes," followed by the frequent transferring to an incorrect voicemail box I have never received a response from. Calling 20 times and only reaching the line 11 of those times demonstrates the difficulty of contacting your office. You are only able to leave a voicemail upon reaching the receptionist. Perhaps we have different definitions of "reasonable," "timely," and "professional," because our experience with FIG has reflected none of these adjectives.

Started renting from fig june 9. 3 weeks later the bathrooms still dont work, The roof is about to collapse, the washer dryer hookup doesnt work, the doors dont lock/close, and the agent Elijah linqous is rude and wont get them addressed says that I'm expecting to much from them, and it takes a week to get ahold of them according to elijah that's standard and I'm expecting to much communication wise by expecting timely responses DO NOT RENT FROM THIS FRAUDULENT GROUP for some reason their review page wont let me add photos. Edited to reflect the owners response: hes correct this doesnt reflect the whole situation including the fact they lied to us about the rent cost before signing or the damage they caused to our vehicles, it also doesnt reflect the straight lie he told I called 43 times since 10am and spoke to 2 people not 11 (unsure where he got that from) (managed to attach photos this time that prove the owner is lying in his response) also being able to respond to a bad review in under 5 minutes but still unwilling to call us is insanely poor customer service

I have paid out up to $140.00 due to faulty equipt (commodes) for water bill in the last 3 months. I researched and found the issue. Sent the information to the Knoxville employee showing my KUB water bill had increased. I was told to send in last bill. Did that and was told to reach out to KUB for credit. I did that and was told they can only issue credit for half of usage for 2 months. 23.90 was the credit issue. I sent this information to FIG. I was told UNFORTUNATELY FIG could do nothing as far as a credit or reimbursement. I do not feel like I should have to pay for the extra water usage. I reported the issue asap. I do not feel like this is good business practice. You should reach out to your parent company to get a better solution. So beware if you think the company is fair to their tenants!! You would have been better off to say.. sorry there is nothing that FIG will do to make sure you don't get charged for their service and or equipt issues. Bad decisions cost you in the long run

Mr. Sakalis builds his business from nothing. No, seriously, he has nothing. Instead he will make you believe he has a vetted and qualified individuals for a land/sale (rent-to-buy) contract, to move into YOUR home the one you put money down on and made on-time payments to own, and when they destroy YOUR asset, the relationships you built with your neighbors, is shot, and he won't return phone calls or email. He'll figure out a way to get the same person back in there, and because they have the contract with him, not you, you have no say about their behavior. His tenant on our property was cited by the city Fire Department for sanitation and poor yard maintenance, issues but we can't evict the tenant, and he won't. No, Jim doesn't do much, of anything. We asked him to change the locks, he didn't. Now anyone, I mean ANY ONE, can walk right into OUR home and we have no say. And when it comes to the contract you have with him? He ignores it, he refuses to pay the monthly payment he agreed to make, even when his 'tenant' has paid him. Apparently, this is another aspect of his awesomely successful business. I hope you're not too disgusted by the photos below. We certainly were. My wife cried. Trust me, Jim Sakalis is un-phased. Since he won't go away beforehand, I can't wait until April 2022, when Mr. Sakalis is obligated to make a balloon payment to us, whether or not he has a tenant. Stay tuned., It's going to be real interesting.

Second Creek studios I love it there it's a great place it's very quiet great neighbors great people that live there I have a great apartment they're going to be moving me into the back building because where I have my son I only have one room right now and one bed in my room now I need a bad room but it's so great I love it only thing I don't really like is paying $1,200 a month for one single room and I say that's a lot of people that live there but that's the only thing that I do not like but it is home to me for a while and I recommend 2nd Creek studios to my friends family and people I don't know it's a great place... Oh and I meant to put when they came in and fix my toilet I wasn't home but when I did get home nothing was messed with they went straight into the bathroom and done my toilet and they done a great job on my toilet even though it was simple they still done a great job and I appreciate you all for having me here....

Did not return my full security deposit. No deductions or damage in their final move out paperwork/emails, yet wouldn’t return full deposit. Not an acceptable way to treat good tenants. Other than that I had zero issues with FIG and maintenance issues were resolved quickly.

I heavily debated writing this negative review because I have not written a bad review before, plus I know that any rental company is going to receive some negative feedback sometimes from frustrated tenants… but this review has been deeply thought out and includes detailed record of the negative experiences had with FIG. I believe that FIG’s handling of my husband and I’s tenancy was neglectful, disorganized, and dishonest. A broken HVAC system was reported through FIG's maintenance portal in January 2025, when the system began failing and our winter bills tripled. Despite repeated calls, emails, and formal maintenance requests — we endured months without working AC- even though maintenance workers came to check out the AC issues. As spring and summer temperatures reached over 85,° FIG’s emergency line offered zero help during the first week of April when the inside of the house reached 93°. FIG’s communication continued to be sparse and regularly dismissive The AC system did not get repaired for the remainder of our lease. FIG cited delays with the property owner as the reason the unit couldn’t be repaired — however, FIG did not once offer a solution, or compensation, and displayed no urgency while the temperature inside the house varied between 85-93 degrees for weeks, FIG was aware of this. My husband and I ended up buying our own window AC unit after weeks of FIG asking us to be patient, which we asked them to pay for once it was clear that FIG would not offer a temporary solution. They initially told us that “it was against their policy.” Only after threatening to return the window AC unit we had to purchase after another week or 2 of having it, did FIG agree to reimburse us for the window AC unit. I will share though, that in June we requested a second window AC unit since the HVAC system had still not been repaired and the maintenance staff did eventually drop off a second window AC unit. We were elated to not have to purchase this one. After moving out in June 2025, Elijah Linkous communicated with us via email- that the Security Deposit would be returned within 30 days. On the exact 30-day deadline, Elijah Linkous abruptly told us that FIG was no longer managing the property. FIG had 30 days to return the deposit or at the bare minimum communicate that they would not be doing so. Instead, they waited until the day- of-deadline to communicate. To further highlight FIG’s negligence and disorganization, I was able reach Katie Linkous the CEO of FIG, via phone call and she informed me that FIG never received the transfer of the deposit when the Property Management responsibilities transferred to them and FIG was unaware of this for the entire time they managed the property. Mrs. Linkous was apologetic in the least but made clear that FIG would not be taking responsibility for the miscommunication and mistakes highlighted throughout this review, which unfortunately is on brand with how the HVAC situation was handled as well. On a better note — the maintenance staff was very kind and communicative when we did interact with them, shoutout to Bill for the sweet convos!!! After writing formal complaints and experiencing disappointing conversation after disappointing conversation since we moved out 2 months ago- I am hopeful that this review will at least bring awareness or validation for others that have similar experiences. FIG Property Management is aware of every detail in this message, so it is unfortunately not difficult to assume that they will most likely respond to this public review dismissively, with the same excuses, hollow apologies, and consistent blame shifting that they have already displayed.

The gentleman who came to me initially fix issues within my apartment was very kind and did his best to resolve the issues even though he couldn’t. The electrician that came was also very helpful and did a great job at resolving the issue. However the property management company took a long time to resolve the issue and even send someone out and trying to communicate with them is difficult. They are quick to send you reminders regarding things they need from you but trying to get in touch with them regaining maintenance or pest control which still has not been resolved has been very difficult.

As a renter of many years and a former employee of a property management company, I have never experienced a worse business model than FIG. I cannot fathom their maintenance technicians are as ignorant as they seem, so I can only conclude they are purposely ignoring and devaluing tenants requests. The office is unreachable, even within their slim operating hours of 4 weekdays. You must call multiple times to reach a third-party answering service, who will then transfer you to the voicemail of an actual employee of FIG. Management has blatantly lied about addressing maintenance requests multiple times. Additionally, management scheduled a showing of our property to a third-party company 2 days after moving in without notification, where 4 men demanded entry into my home. Lastly, the integrated and required renter's insurance and pest control services are strategically designed to limit tenant's rights. Emergency maintenance calls are directed to an international third-party intake line who does not have direct contact to FIG. At the very least, FIG needs to hire a receptionist so tenants can speak to a human rather than a robot through the app. In response to Katie, CEO: Timelines and next steps have not been communicated without multiple calls, texts, or emails demanding action. In fact, only my partner's calls and voicemails are responded to. We have been told multiple items have been addressed and repaired over the phone, although the maintenance technician only stepped foot on our property to retrieve their lockbox. I assumed your receptionist was not attached to your company due to the prompt repeated for each call: "This call is being recorded for AI purposes," followed by the frequent transferring to an incorrect voicemail box I have never received a response from. Calling 20 times and only reaching the line 11 of those times demonstrates the difficulty of contacting your office. You are only able to leave a voicemail upon reaching the receptionist. Perhaps we have different definitions of "reasonable," "timely," and "professional," because our experience with FIG has reflected none of these adjectives.

Started renting from fig june 9. 3 weeks later the bathrooms still dont work, The roof is about to collapse, the washer dryer hookup doesnt work, the doors dont lock/close, and the agent Elijah linqous is rude and wont get them addressed says that I'm expecting to much from them, and it takes a week to get ahold of them according to elijah that's standard and I'm expecting to much communication wise by expecting timely responses DO NOT RENT FROM THIS FRAUDULENT GROUP for some reason their review page wont let me add photos. Edited to reflect the owners response: hes correct this doesnt reflect the whole situation including the fact they lied to us about the rent cost before signing or the damage they caused to our vehicles, it also doesnt reflect the straight lie he told I called 43 times since 10am and spoke to 2 people not 11 (unsure where he got that from) (managed to attach photos this time that prove the owner is lying in his response) also being able to respond to a bad review in under 5 minutes but still unwilling to call us is insanely poor customer service

I have paid out up to $140.00 due to faulty equipt (commodes) for water bill in the last 3 months. I researched and found the issue. Sent the information to the Knoxville employee showing my KUB water bill had increased. I was told to send in last bill. Did that and was told to reach out to KUB for credit. I did that and was told they can only issue credit for half of usage for 2 months. 23.90 was the credit issue. I sent this information to FIG. I was told UNFORTUNATELY FIG could do nothing as far as a credit or reimbursement. I do not feel like I should have to pay for the extra water usage. I reported the issue asap. I do not feel like this is good business practice. You should reach out to your parent company to get a better solution. So beware if you think the company is fair to their tenants!! You would have been better off to say.. sorry there is nothing that FIG will do to make sure you don't get charged for their service and or equipt issues. Bad decisions cost you in the long run

Mr. Sakalis builds his business from nothing. No, seriously, he has nothing. Instead he will make you believe he has a vetted and qualified individuals for a land/sale (rent-to-buy) contract, to move into YOUR home the one you put money down on and made on-time payments to own, and when they destroy YOUR asset, the relationships you built with your neighbors, is shot, and he won't return phone calls or email. He'll figure out a way to get the same person back in there, and because they have the contract with him, not you, you have no say about their behavior. His tenant on our property was cited by the city Fire Department for sanitation and poor yard maintenance, issues but we can't evict the tenant, and he won't. No, Jim doesn't do much, of anything. We asked him to change the locks, he didn't. Now anyone, I mean ANY ONE, can walk right into OUR home and we have no say. And when it comes to the contract you have with him? He ignores it, he refuses to pay the monthly payment he agreed to make, even when his 'tenant' has paid him. Apparently, this is another aspect of his awesomely successful business. I hope you're not too disgusted by the photos below. We certainly were. My wife cried. Trust me, Jim Sakalis is un-phased. Since he won't go away beforehand, I can't wait until April 2022, when Mr. Sakalis is obligated to make a balloon payment to us, whether or not he has a tenant. Stay tuned., It's going to be real interesting.