Tenant Training

[Renee R.]

I’ve seen many posts here on BP that mention training your tenants. Although I seen tips here and there, I haven’t seen any training doc or lists. Since I just closed on my first unit (yay!), with inherited tenants, I’m hoping I’m on the right path. Here’s what I’ve done so far:

• Sent a certified letter summarizing key points in the lease, particularly around rent (when due, where to send, acceptable forms of payment, late payments), security deposit, appliance ownership.

• Visited tenants to meet them and inspect the unit. Positioned the visit as to their benefit so they won’t be held accountable for any damage in place when they moved in. Took photos of a few dings to document unit’s condition.

• Asked if they have any concerns—and arranged to have a drain issue fixed.

• Brought cleaner, microcloths and care instructions for granite counter tops that the prior owner had (unfortunately) just installed. Yes, they look fantastic, but granite is not a good choice for rentals.

• Gave a $25 bank gift card as a welcome gift.

• Brought key docs that I had spiral bound to give the impression of important docs (which, of course, they are). This included the lease, association rule and regs, and contact info, including who to call when and things the tenant should not call about because they are responsible.

Going forward, I will follow up immediately if rent is ever late. And, I intend to be responsive to any issues that might come up. Any other suggestions for what I should do are welcome!

[Sylvia B.]

@Gregory Rice

I don't know how you conduct business, but I believe in honesty. If a tenant lies to me about who they are and what they do for a living, I'll send them packing. If I expect honesty from them, they have a right to expect it from me.

@Renee R.

Do keep your relationship with your tenants professional, but don't lie to them. It's not necessary.