What are the STEPS you use when a tenant decides to leave?

Question

Hello Guys,

I am doing some property management on the side and would love to know your procedure when a tenant leaves. Mine is the following:

- Once they inform me that they will not renew their lease I make them send me an email repeating this

-I send them a checklist of my cleaning expectations for the move-out inspection

- I post the unit in different rental websites to reduce turnover time

- I go an check all the pictures I have of that unit before they moved in to compare during the inspection

- I perform the move-out inspection and if they pass, we inform them that their security deposit will be reimbursed within the next 10

- I do not release the security deposit unless they give me a 5 star review on Google ( Just Kidding!!!)

- I assess if the unit needs any reno or upgrade

- New tenant comes in

Let me know if you would add or modify anything in this list. I am creating SOP so anyone could run my company in a future

If there is anybody from CANADA let's chat and connect

Have a great day!

Juanito

Nathan Gesner · Answer

I have something similar but it's published on their portal. 99.72% of them will never read it so I don't want to inundate them with information.

Tracy Streich · Answer

@Nathan G. Summed it all up perfect. We also send a list of common missing and damaged items with an attached cost so their are no real surprises. cost missing light bulb, carpet cleaning cost etc

Nathan Gesner · Answer

1. Get the notice in writing

2. Send them instructions for the move-out process. Cleaning expectations, paying rent and other charges through termination, inspection, return of deposit, etc.

3. Review move-in condition and tenant records

4. Once keys are returned, conduct initial inspection within 24 hours to ensure property is secure, lights are off, heat is on, rental is vacant, etc. If time permits, conduct the final inspection at the same time. If not, return within 48 hours and complete.

5. Schedule cleaning and repairs

6. Apply deposit to any unpaid amounts tenant is responsible for

7. Refund remaining deposit and send final statement. If more is owed, give final statement and notify tenant they have 30 days to pay in full or go to collections.

That's it in a nutshell.

Drew Sygit · Answer

All good advice so far!

We suggest a Pre-MoveOut Inspection:

1) Most leases allow showings the last 30 days of the lease, so schedule this BEFORE you advertise the home for rent! You never know what condition it's in for showings.

2) Give the Pre-MoveOut Inspection results that the tenant will be responsible, to them. Add a letter that they have until their MoveOut to address the repairs in a professional manner, else they'll be charged against the security deposit. Also, give them an idea of what the cost will be if possible. Most tenants complain about how much repairs actually cost as they never factor in labor and underestimate material costs.

When they vacate they don't always return the keys. So, we suggest always trying to get something in writing from them stating they have moved out, are giving up possession of the premises and anything they've left behind.

Juan Coltrinari · Answer

thanks a lot guys! These advices were so helpful

Kyle Mccaw · Answer

Man you make that sound easy:)But seriously I would add a few steps prior to the new tenant moving in. Remember 80% of your problems can be eliminated by not letting in the wrong tenants.

We do a 3 day walk thru prior to the new tenant moving in to make sure the property looks great. Take lots of pics to document condition. Also in addition to the lease have the tenant sign a doc outlining each others responsibilities. We have a copy of our "Tenant Facts" sheet on our website.

Good luck, property management is a great business when ran well.

What are the STEPS you use when a tenant decides to leave?

What are the STEPS you use when a tenant decides to leave?

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