Do you keep a list of guests you would not welcome back?

[John Underwood]

We had someone stay with us again. I didn't remember them but they mentioned it.

We have had people that were messy and my wife has said we don't want these people back. I didn't record their name down. 

Do you maintain a list of people you would not rent to again even though you gave them a good review?

Do you maintain a list of people for other reasons, such as marketing, Christmas cards etc?

I've never had to do any marketing to stay plenty full so I've never bothered with this.

[Russell Brazil]

Yeah, it's basically a list of family members. But they keep coming back anyways.