Managing your own units emergency contacts

[Timothy Munger]

Do you all have an emergency contact while you are sleeping? I am assuming in the lease that you put that the renter is required to contact a designated plumbing etc service if a situation is happening during overnight hours. Also if they call for anything other than an emergency which will be spelled out (water gushing on floor, electrical outage, water outage, heat outage etc) they will be charged.

[Nathan Gesner]

Quote from @Timothy Munger:

Do you all have an emergency contact while you are sleeping? I am assuming in the lease that you put that the renter is required to contact a designated plumbing etc service if a situation is happening during overnight hours. Also if they call for anything other than an emergency which will be spelled out (water gushing on floor, electrical outage, water outage, heat outage etc) they will be charged.

My property management company has an emergency number tenants can call. They are prompted to leave a message, then our on-call coordinator receives a text message alerting them to the emergency call. We listen to the message to confirm it's an emergency, then contact the tenant and take care of it.