Please Help: Property Management Policy Binder

[Brandon Larson]

Hi friends!  I'm fairly new to property management, with 1 duplex, which I have been managing for a few years now. I would like to expand a bit and put some systems and processes in place and generally get a little more serious when it comes to the management side.

In Brandon Turner's Book- The Book on Managing Rental Properties, in chapter 3 he talks about creating a company policy binder. Which essentially puts some standards in place and a good guideline for handling all things in the company. ie. company mission, telephone standards, tenant screening process, etc. 

I would like to implement this myself and was hoping I could see some examples of some as a template. Have any of you property managers out there implemented something like this, and would you be so kind to share yours with me so I can get some ideas? 

[Nathan Gesner]

Quote from @Brandon Larson:

It's important to have established policies and procedures, but I wouldn't put a lot of effort into that with only a duplex under management. As a sole operator, you have all the policies and procedures in your head and can apply them to many properties without referring to a binder. Written policies are necessary when you add employees to aid with training or enforcement of standards.

I would focus on adding doors to your management company. Once you get around 50 doors, then I would look at documenting policies and procedures. Hiring an assistant will take place once you have 75 - 100 doors, maybe more. I didn't hire my first assistant until I had 150 doors under management.