Has anyone used Michael Quarles Call Center Services???

Question

I am curious how it compares to Pat Live?

I like Michael Quarles style of negotiation and communication, i would like to hear other people's experiences.

Michael Quarles · Answer

I've used it.

Michael Quarles · Answer

I can say what you're asking is to compare an apple and orange.

PL is 24-7-365

ALEX is 8-5 M-F with followup

PL is an answering service

ALEX is only for inbound seller calls

PL isn't extensively trained on a single script.

ALEX only uses a single yet extensive script geared to uncovering motivation

PL doesn't record calls

ALEX records every call

PL doesn't follow up

ALEX 15-30-60-90

PL doesn't send prospect emails

ALEX sends 29 emails over 59 days

PL doesn't determine motivation

ALEX determines and notifies you via email of what to do next

PL charges based on useage

ALEX flat fee no matter how many calls.

PL in an answering service I've fired 3 times

ALEX is my creation to solve for terrible operators.

Trevon Peracca · Answer

Michael,

How does your product compare to the services of pat-live? I admire you negotiation tactics. I read your FAQ on site, but wanted some elaboration on the benefits your company vs. PatLive.

Thanks,

Trevon

Michael Quarles · Answer

Hey Peter.

Thank you for your interest however the Call Center has been closed to new customers for a long while now.  It is way too busy with my personal call volume to keep allowing new folks to get in... I am sure there are others that do what we do...

Happy House Hunting

Michael Quarles · Answer

No, hope not, probably but not always, no

Trevon Peracca · Answer

Thank you for elaborating, that all makes perfect sense.

Is there a guarantee that my calls will be answered during business hours? Are there enough reps available to ensure my calls are not placed on hold? Are they prepared to take on any amount of call volume?

Also, i see that you send motivated seller leads directly to my email. Is it possible to have the rep fill out the information in my Podio system if i give them access as an external user?

Has anyone used Michael Quarles Call Center Services???

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