Flipper/Rehabber · San Francisco, CA · Member since 2017 · 176 posts · 70 votes
Hey Everyone,
I'm looking for a dialer for me and my virtual assistant. I'm using the system for my flipping/wholesaling business and my property management business. I was wondering if you all preferred CallTools or Xencall?
I don't use Mojo, which I have used in the past for over a year, but I rather use something a bit better with more features. The only thing I don't like about CallTools is that multiple phone numbers cannot be put on a contact so the chance of calling that same person or household multiple times is possible.
Real Estate Broker · Raleigh, NC · Member since 2021 · 80 posts · 62 votes
5y
We have tried both Call Tools and Xencall (Mojo too lol) and long story short, we ended up choosing Xencall for a multitude of reasons. While Call Tools does have a very user-friendly interface, and easy setup, it lacks some big features that Xencall has. One of the biggest of these features Xencall has is the ability to do automatic voicemail drops for every missed call. This dramatically increased our inbound calls in our wholesale business. Xencall as well has a few smaller features that help with tracking metrics of multiple callers. This can help a lot if you're looking to scale your cold calling operation.
Also, when using Call Tools we also had issues with the power dialer not actually dialing all 9 lines at a time. With Xencall we never had an issue with this.
Overall, from a feature and scalability standpoint, I would take Xencall. Though, if your running a smaller operation and would like a cleaner interface with less barrier to entry, I would choose Call Tools.
Flipper/Rehabber · San Francisco, CA · Member since 2017 · 176 posts · 70 votes
6y
Update:
UI Design: Call Tolls > Xencall
Calltools is definitely more pleasing to the eye than Xencall. Xencall's interface looks like Windows 98. It seems easier to navigate through CallTools then Xencall initially. After awhile, it's easy to get used to both systems.
VOIP Call quality:
CallTools did not work well when I used Google Chrome, but was crystal clear when I used Firefox. Xencall doesn't work on Firefox and is supposed to be used on Chrome. What is perplexing is that my Virtual assistant from the Philippines used Chrome for both and it worked perfectly. I'm not sure what's going on. I use Xfinity modem and Google Mesh Network.
Support:
Xencall's support is slow. It takes days for them to response by email. They can't figure out the issue with my call quality. Also, when I call, my Caller ID shows Switzerland, but I bought a 415 area code phone number.
System:
What bugs me is that CallTools has a separate contact for each phone number. Xencall has all it's phone numbers for each contact on the same profile. The work around for CallTools is just to pause the dialer session and delete the other phone numbers of the contact after establishing which is the right phone number for the contact.
Conclusion:
I can't wait. I have to start calling and take action. CallTools it is!
I've been using CallTools as well. Because of their contact/phone number storage system, I had a couple of instances where I called the same person twice at different numbers. I also figured I was wasting a lot of time trying to contact people who I already reached.
My solution was to write a basic script that takes your CallTools CRM as input and creates a DNC file for you to drop into CallTools to basically mitigate that problem, but IMO that should be a built-in feature.
Can anyone comment on the call quality of CallTools vs Xencall vs BatchDialer?
I use Call Tools and while it has a nice UI - I'm not thrilled about it. My skiptracing populates up to 10 phone numbers and I hate that I have to pause to delete contacts. I did work at a company once that used XenCall and the transition to it was a nightmare. UI very unfriendly and support was super slow.I guess it's impossible to have the perfect system.
Also, it was a bit of a drag that I had to switch to Firefox with Call Tools. Something about Chrome where it just won't work very well.
Giancarlo, any chance you can please show me how to create that script? I'm new and trying my best to be as efficient as possible.
Investor · Atlanta, GA · Member since 2020 · 253 posts · 240 votes
5y
Been using call tools but just switched to batch dialer. I like it much better than call tools. It's easier to setup and the UI makes call tools look like Xen call.
Real Estate Broker · Raleigh, NC · Member since 2021 · 80 posts · 62 votes
5y
We have tried both Call Tools and Xencall (Mojo too lol) and long story short, we ended up choosing Xencall for a multitude of reasons. While Call Tools does have a very user-friendly interface, and easy setup, it lacks some big features that Xencall has. One of the biggest of these features Xencall has is the ability to do automatic voicemail drops for every missed call. This dramatically increased our inbound calls in our wholesale business. Xencall as well has a few smaller features that help with tracking metrics of multiple callers. This can help a lot if you're looking to scale your cold calling operation.
Also, when using Call Tools we also had issues with the power dialer not actually dialing all 9 lines at a time. With Xencall we never had an issue with this.
Overall, from a feature and scalability standpoint, I would take Xencall. Though, if your running a smaller operation and would like a cleaner interface with less barrier to entry, I would choose Call Tools.