

3 Secrets to Working With Property Management Companies That Have Hidd
As a landlord and investor in real estate, your goal is to mitigate expenses so that you get the best ROI possible. This can be a challenge when most property management companies have hidden costs tied to their maintenance services.
These extra charges are a markup beyond the cost of the service provided by the vendor. It’s important to understand where and how your budget is getting allocated to better manage your rental property expenses.
This article will give you three secrets to uncovering and understanding the hidden fees charged by property management companies.
#1. Ask for Itemized ReceiptsAsk the property management company to provide you with itemized receipts. This will put them on notice that you are paying attention to your costs. It will also help you identify potential waste.
A reputable property management company will provide you with a breakdown of the costs for materials, labor, and services. If your management company cannot or refuses to provide you with a breakdown, then you should find a property management company that is willing to provide you with this level of transparency. You are paying the management company for a service, so they should be able to show you the cost of that service.
#2. Include a Full Disclosure/Audit Clause in the Management AgreementManagement agreements are only as effective as the parties enforcing them. If you sign a management agreement that enables you to audit your records, be sure to take advantage of that benefit. Your audit clause should outline your ability to inspect your account and the documents associated with it. The clause should define how you request an audit and how the management company should provide you with your account documents.
Usually, just having the audit language included in the agreement keeps everyone honest. However, you should stay fully engaged by exercising your right to view your records. Exercising this right enables you to discover any hidden fees being charged to your accounts.
#3. Oversee the Areas With Potential Hidden FeesYou can structure your property agreement in a variety of ways to create a customized division of labor between you and the property management company. One option is to handle all of the property maintenance yourself. Retaining this control lets you keep a close eye on the maintenance costs so that you don’t get charged hidden fees.
You need to take caution when using this approach. Maintenance management can be a monumental task. You should only take this approach if you have the resources and team to address all maintenance and repair needs.
You also miss out on the potential contractor savings the management company can provide you with. Management companies can secure lower contractor rates by having a steady flow of work for the contractor due to the large inventory of properties.
Work With a Reputable Property Management CompanyIf a property management company is going to charge you a fee on top of a service provided by their vendor, then they need to make that clear in the management agreement. They should inform you of the circumstance that will trigger that cost. Using these three techniques, you’ll be able to identify if you are being charged for any hidden fees.
It’s possible to avoid the issue of hidden fees completely. Our team at PMI JCM Realty Group pride ourselves on professionalism and transparency. We want our property owners to understand the value of our service and help them to achieve the most favorable ROI for their rental properties.
Comments (2)
Thanks for the article, Roland. As I have considered a property manager for my portfolio, I'm always hesitant about making the leap. In the same way I mistrust the American health organization that is paid to make sick people healthy instead of preventing healthy people from getting sick, I'm mistrustful of property management that is incentivized to turn properties for maximum profit.
How would you recommend someone structure an agreement or contract to incentivize property managers to keep the best tenants occupying properties?
Jody Sperling, about 5 years ago
Hi Jody,
when it comes to discussing contracts, I must start with a disclaimer that I am not an attorney so anything that I say is my opinion and you should contact a trusted attorney to discuss any matter related to contracts.
However, it is my opinion that it is in the best interested of the property manager to keep good tenants in the property because it is less work for them to manage. The question is does your property manager have you paying them to do their job so they are having you deal with the tenant issues.
I would suggest that you look for certain stipulations in the contract that benefit you if the property manager doesn't perform. As a property manager, I have a happiness guarantee that allows my owners to cancel their contract within 30-60 days if they are not happy for any reason. They are not penalized if I am not performing so look for that. I also have SLA's that I have to meet where if I don't meet the SLA's the owner doesn't have to pay the management fee for the month, and lastly, I don't get paid if the property is vacant and if the tenant doesn't stay in the property for at least 6 month, I will place a new tenant for free. So to summaries
1. Check to see if the property management company has a happiness guarantee where you can cancel the contract without penalty.
2.Check to see if the property management company has an SLA (Service Level Agreement) and if they have any repercussions for not meeting their service level agreement to you.
3.Check to see if the property management company charges you if the property is vacant
4.Check to see if they will re-lease the property for free if the tenants don't not stay in the property for at least 6 months.
I hope this helps.
Regards,
Roland
Roland Charles, about 5 years ago