A Good Maintenance Team Is More Precious Than Gold
It would be great to live in a world where things never broke, wouldn’t it?
A world where drains were never stopped up, dishwashers lasted for an eternity, and lightbulbs never burnt out. Sounds glorious.
But that’s not this world, not by a long shot, and that’s why you need a solid maintenance staff to tend to your property. And the larger the property, the bigger the team you’re going to need to stay on top of things.
Maintenance team members have to be jacks of all trades. They need to know a little about plumbing, a little about carpentry, a little about appliances, a little about carpets and paint, and most importantly, they need to know when to call in the highly skilled professionals when they’re out of their league.
But your maintenance men and women are more than fixers of things that break. They’re also ambassadors for your property management team. They’re the most likely candidates to pay your residents a visit, so it’s important that they’re professional, knowledgeable, and courteous. As a property manager, you’re well-versed in customer service and satisfaction; it’s important that you imbue your maintenance staff with those same skills.
Finding knowledgeable, customer-focused property ambassadors is challenging, but not impossible. It takes patience and persistence, but they’re out there. And once you’ve assembled a solid, dependable team, do everything in your power to keep them happy. They’re as good as gold.
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