Posted almost 8 years ago

Keys to Resident Retention & Amazing Apartment Communities

Leadership, Solutions & Infectious Enthusiasm

Lauren is the property manager for two iconic, Downtown Cleveland apartment buildings; Bridgeview Apartments and Perry Payne Apartments. Her enthusiasm is infectious and if love your work then every day’s fun. Lauren believes in teamwork and strives to be the leader that inspires them to reach amazing goals.

Lauren’s philosophy is to position the people on her team for success. She believes in setting goals and having a game plan to achieving those goals. Lauren believes in giving her team the freedom to hit their targets without micro managing them. She learns what inspires each person in order to keep them properly motivated.

Hire positive people who are creative and solution oriented. These are traits that people already have and can’t be trained.

Solving problems is part of the job description for property managers, so showing up with enthusiasm and helping your tenants out is the job description. Lauren always remembers that these are people’s homes and her clients require a special kind of personalized customer service. Lauren gets to know her tenants on a personal level and understands that her job is to help them enjoy their home.

Lauren and her team also focus on building strong communities for their residents. This effort leads to high resident retention, which reduces expenses by lowering the need to continuously flip suits.

“The Customization Station” – Lauren’s company offers new residents the opportunity to choose their own finishes and upgrades to customize their apartment as if they owned it. Lauren was instrumental in creating this unique point of difference for The Landmark Companies and is stoked to offer her residents something extra special to make their apartment feel like home.

7 Key Points: