After hours guest contacts
For smaller STR operators, how do you handle after hours guest issues/contacts? It doesn’t happen often, but occasionally I get guests reaching out after I go to sleep. I’ve change my phone settings to allow calls/texts from Airbnb & Hospitable to come through. I got a contact recently from a guest that I didn’t hear until seeing it when I woke up. Just trying to get ideas to address this process issue without blowing up my costs.
Most Popular Reply
After 15 years I've never had an issue in the middle of the night.
I do maintenance and maintain my properties to reduce the chance of anything happening.
Sure something could still happen but its been nonexistent for me so far.