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TenantCloud Property Management Software: BiggerPockets Review
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Quick facts
For landlords on the $9 subscription tier or higher, TenantCloud collects rent payments online through ACH or e-check, credit card, or debit card. Tenants can also enroll in autopay. ACH payments have no transaction fees, and card payments come with standard fees. Rent goes directly to the user’s bank account. Landlords can also collect using Strip or PayPal.
ACCOUNTING TOOLS
WORK MANAGEMENT
SCREENING
CONTRACTOR PAYMENT
APPLICATIONS
Pricing
PROS
- Users appreciate TenantCloud’s full suite of features.
- TenantCloud has a free tier, and many forum users find even the paid tiers to be an excellent value.
- TenantCloud allows easy, streamlined communications between landlords, tenants, and service providers—which users find not just convenient but a major boon in an emergency.
CONS
- While user discussion around the platform is generally favorable, some have found the accounting features to be challenging with TenantCloud.
- Some landlords report customer service delays, and responses that have felt at times less-than-customized to their particular concerns.
- Some first-time users say they’ve experienced a bit of a steep learning curve (which eased as they became more experienced).
TenantCloud and real estate investors
What BiggerPockets users say...
- TenantCloud has “by far has more features” than some of the other options, and allows users to handle “real estate tasks and accounting all in one place.” -Jeffrey Marcelus
- “I love the marketing feature for you to market your properties.” -Demi Reid
- “The pricing plans are very reasonable.” -Tyler Phalen.
- "It is great. I am not sure why they are giving it away for free for up to 75 units, but I won't look a gift horse in the mouth.” -Boris Peyzner
- When a hurricane hit and impacted all of Steve Zidzik's tenants, it also knocked out many communication utilities. “Many of us were using temporary mobile devices for internet service. The TC accounts kept all my communications together."
- “I tried TenantCloud and found the bookkeeping part to be very hard to use and [it] doesn't give me the reports I need in a usable way.” -Wade Sikkink