Quote from @Tiffany Maloch: @Rene Hosman Thank you for taking the time to respond.

However, my property manager did not provide any real explanation at that time, and in some cases even stopped responding to my follow-up messages.

He is known not to answer his phone, rarely respond to email and has multiple litigation's against him.

What if they don’t respond or refuse?

Tom is constantly in and out of the hospital and barely ever responds.

Set clear lanes now: respond fast to life‑safety and habitability issues, batch non‑urgent cosmetic items, and push back on tenant‑caused or convenience requests.

Please respond. 

Those that respond “$0” or something ridiculous, you can request income documentation from them to justify.Don’t be afraid to share with them how much your property taxes & Insurance increased and that YOU cannot afford to absorb them.ALWAYS get an increase or something of value annually when rents are increasing or tenants will start thinking they should never have an increase, making future increases that much more difficult to negotiate.

The most important that I have my team to do is respond to all queries immediately.

Someone managing mostly Class A apartments might not be the right fit for small multifamily or single-family homes.Communication Style: Pay attention to how quickly they respond and how transparent they are — that’s usually how they’ll treat you and your tenants too.Problem-Solving Attitude: Things will go wrong — maintenance delays, difficult tenants, late payments — so look for someone who’s calm, proactive, and solution-oriented, not just a messenger.Technology & Systems: Make sure they use good software for payments, maintenance tracking, and communication.