I've given my renters some basic instructions in a kind, empathetic, but firm letter:1.

I think it's important for Landlords to be empathetic and flexible, but don't give away the farm.

It's nothing to be ashamed of - lots of people find they don't have the stomach for self-managing; sometimes you have to make decisions that are difficult for the empathetic part of you but are necessary for your own self-survival.

I started off being entirely too trusting, forgiving, and empathetic.

The amenities may be basic but the service should be class-A.have a worldview that is empathetic to poor people- ie they don't believe that poor people are poor because they make bad life choices; actually RESPECT THEIR (D-neighborhood) TENANTSdoesn't have the unrealistic expectation that low credit score tenants will respond to incentives designed for tenants with a credit score to protect and sets payment policies to promote desired tenant payment behaviors for low credit score tenantsprefers to achieve goals by eliciting cooperation instead of the exercise of power;communicates clearly and directly (even on 'awkward' topics like money and complaints about 'peculiarities')likes to solve problemsHaving said all that, I would still recommend B neighborhoods if you can afford it because of appreciation (and as @Erik Whiting said, exit strategy) .

You have to be very empathetic and professional on the calls, and offer to help first and foremost.

I have a pretty professional and empathetic message that I tweaked a little, but borrowed mostly from a "probate guru"It is a pretty well-written letter, but I am worried that it may be a little too wordy.

Look, I get being empathetic and all, but this person is telling you I am in financial distress but they want the property owner to solve that problem.

I think it's important to remember when dealing with short sales that the people are in a desperate place. be aware, and empathetic, but don't let them take advantage of you.

Be empathetic but be ready to walk away from a deal that doesn't make enough sense.