The only downside is that it doesn’t allow phone calls, so we use our regular lines for anything that requires a verbal conversation.For mailing notices, violations, and any documents that need to be formally served, we use Mailform (www.mailform.io).

PropStream + Excel Sheet:  $199/mo basically seems like the smallest plan to include phone numbers.

If I got the company right.  

@Karla SosaWe use AppFolio and overall, we’ve been really happy with it.What we like:Super easy listing and background verification processACH payments make rent collection smoothBuilt-in CRM for handling maintenance ticketsTenant messaging option (so we don’t have to give out our personal phone numbers)If you have the budget, their Smart Maintenance feature is worth checking out — it routes tenant calls through a call center and sends notifications to you, which really cuts down on handling small tenant issues yourself.What could be better:The accounting side could use improvement.

When the guest asked for a phone number the response was "I am not available but you can call my assistant at..."

The best part is that this level of analysis is often as simple as a phone call away, and completely free when you are working with a broker who genuinely puts the client’s interests first.Free tools are helpful and everyone should use them, but pairing them with a lending professional’s analysis gives you a much clearer picture of whether the deal works, how to structure it, and whether it is worth pursuing at allCheers!

But, we are always available to take a phone call and point you in the right direction. 

I have had major issues with several loan servicing companies and don't mind naming them here: Shellpoint/ Newrez (terrible!)

Hey Bee — I get where your frustration’s coming from, but it sounds like there’s a bit of confusion about that 3% sale coordination clause.If your client’s property management (PM) company has a standing management agreement that includes that fee, then it’s not “sneaky” or “hostage-like” — it’s a contractual right that your client agreed to when signing with them.

All this to say I would go with the local company.