You just have to make sure you're not approving/declining an applicant based on race, color, sex, religion, creed, national or ethnic origin, age, familial or marital status, handicap or disability or sexual orientation.  

She claims that the dog will help her get out of the house to walk, and that she was sexually abused in the military.

We do not discriminate against persons because of race, color, religion, sex, handicap, familial status, national origin, age, sexual orientation, or gender identity.

On a long questionnaire the best number to reach is also asked.3) reminding them of why they called is extremely important in today’s world of instant gratification.

Those of us who expect a return of $400 per hour on any RE site will be a little hard to justify, IMO and if that's the case, some will be broke with that assessment.Too often, especially from the younger generations, tend to expect instant gratification for their efforts.

Think long term and delay gratification.

Landlords that are blatantly violating the law (slumlords, sexual harassment, violence, etc.). 

Remember, you have to dummy everything down for people because people want instant gratification.

Can you delay your gratification?  

Maybe it is the world of instant gratification that we now live in, or maybe it is just plain old greed, but either way it is NOT the correct way to run a business.