I just keep waiting for a UX/UI upgrade they say is coming. 

Two of the deals have gone to 0, one of the deals was a ponzi scheme ATM fund and the other deal was a development that hasn't broken ground so its just 100k sitting there.

Plumbing, like @Bruce Woodruff said - make sure to do a sewer inspection to see if the main line is clay or broken.

Find something in an area that doesn't have a lot of crime, decent neighborhood, no broken down cars, etc. 

Optional premium upgrades are available, but the core functionality works great without added cost.Bottom Line:TurboTenant simplifies and professionalizes the entire rental process.

He stopped doing that a month before he left and told me the lawn mower was broken.  

No loose deck boards or broken railing mounts.

You will not only achieve a status upgrade in the market of RE investing, you are given the opportunity to have the knowledge to back it up.

I've seen nearly identical strip centers priced wildly differently purely because of tenant quality and lease structure.The NNN leases are a game changer, no more getting calls about leaking sinks or broken HVACs (as long as it's spelled out right in the lease).

Thank you for making me clarify my language.You're right, the low expense ratio points to efficient day-to-day management.The "value-add" or "operational improvement" in this case isn't about fixing a broken system, but rather about stepping in to capture the final 17% of physical vacancy.