We also include Internet and "television" (along with a flatscreen television in each lounge/living room) in our offering and just bake it all into the rent.This does not mean that we do not monitor and endeavour to control resource consumption - we are always making improvements to the building envelope; have installed LED lighting; use low-flow plumbing fixtures; have programmable thermostats and our own building monitoring system.Our objective is to provide our student tenants with a quiet, healthy accommodations complete with all the needed amenities at a cost which is less than a residence room at the university itself.In that light, @Al Williamson is steering you in the right direction - provide them with amenities not at your cost, but at a cost less than they could procure the service themselves.

This was a message most likely written for their own satisfaction and for public consumption, not to actually address any particular issue with Airbnb.

I'm very familiar with the 9th and 9th, sugar house, 15/15th areas.

So in all our electric consumption is  relatively low.

Two that immediately come to mind for me are dogs that can sense high/low blood sugars for people with diabetes and dogs that can alert their owners when they are about to have a seizure.

Agents sometimes sugar coat the message.

They have done water studies where water consumption dropped as much as 60% when tenants are being billed back.  

The boiler may be new, but if your hydronic system has a leak in it, it will be making-up water and this  extra consumption would correspond with the heating season.Additionally, are the DHW lines insulated?  

Because, ya know, WORLD WAR and the consumption of such. 

You are dealing with older architecture, different electric consumption methods and regulations, different water consumption methods and regulations..