This can be a quicker and less confrontational approach than initiating an eviction.Gradual Increase: Consider a phased rent increase to market rates over a period, acknowledging the tenants' long occupancy.Assistance with Relocation: Offer resources or help with finding new housing, including a positive reference or referrals, to ease their transition.

There are owners that can't handle the confrontation of telling a tenant to pay rent or evict, or don't have the time due to job/family obligations. 

I’ve dealt with this as wellA lot of times people act tough, but when confronted with legal actions , they back down.Sorry this is happening.

They look out the window and 4 guys are in their trucks , they run out and confront them , and the guys pull guns on them .

They typically go silent when confronted with bad news/investor inquiries; are quick to hide behind legal counsel; and often illegally use new investor capital inappropriately.  

When I confronted them, their CEO Benjamin Hoang reached out to tell me they fired my "success coach" that I was working with due to my situation among others. 

The tenant being aggressive no hands were laid on anyone the tenant upstairs can be passive aggressive and doesn't like confrontation along with being rude time to time they have had one maybe two interactions.

I am curious @Jonathan Weinberger what Own It Detroit's response was when confronted with these issues and the termination of services? 

You also have the option to confront them, ask for ID's for everyone in the house and maybe ask for a couple of hundred dollars extra for the extra people. 

Once confronted this, she denied straight in the face of PM.