You made a generous offer, and it seems they are playing a game of racketeering. 

I've gone out of my way, delivered extra towels, ordered extra Pickleball rackets, etc.  

It's a bit of a racket with bad tenants. 

Boy do they make a racket at dusk, every single night.

The 4-car garage ceiling was over 18-foot high so he and his friends can play badminton indoor.  

Caliber Home Loans is the "servicer" for this racket. 

ours protects us from a product liability like a LP siding issue that type of thing or the house settles and cracks like humpty dumpty... we can also buy 2 and 10 that goes with the owner.. like a home warrenty..Insurance is such a racket these days.Our subs have G L and have to name our GC.. then our GC has to name us then we have to buy our own.. so 3 layers of insruacne and about 4k per house for this.. and people wonder why building cost are going up up up

Unfortunately, there are also those who either a) just aren't really very good, b) just aren't going to play straight, or c), run a serial racket and who will be glad to take the money but never do the work.

I can say, after experience working with the group, it is a multi-level racket.

That's a racket for the big boys.