Timeliness in responding to issues: This goes with the above, as soon as the request is put in by the Tenant, acknowledge it as soon as possible (within hours) and let them know you have received it and are working on it.

I dont think they can actually do that in most states.. or at least there would need to be a written agreement amending the lease to NO deposit and tenant agrees to use the deposit for rent.. and landlord acknowledges they now have no damage deposit. ???

But you also need to acknowledge that people are Going to be loosing their homes Soon.

And, if possible, have the tenant sign the checklist to acknowledge any damage (or lack of damage). 

Idiot must be misinformed.Please acknowledge in writing (email is acceptable) that a credit of $X will be applied to my account by May 1, 2020.  

Thanks in advance First let's acknowledge that you might be able to get them up to $750/month rent.  

And owning property through a Mexican corporation is similar as owning property through an LLC in the US.You acknowledged that Mexico is a great country for holidays.

Sometimes we (landlords) need to acknowledge that we promised a hose bibb 4 months ago and it just fell off the map.3.

If not I would acknowledge why they want to see it, tell them it makes sense, and offer to show it to them again.

She also "THANKED US" for acknowledging her concerns so quickly with a professional response!