The way these lenders work usually is that there is a Loan Officer out front who on boards you and they are your "rep" for the loan, then that loan officer has a processor who will gather what is needed from you to complete the loan file for the Underwriting team which is a totally separate department and then they do their thing and then when it comes out the loan is voted on by the committee who has final say for approval. 

If the tenant talks with you, you might be able to come up with a plan to help them get back on track. 

Equity is really the metric to track.

We are all on our own track in life.

Feeling your way through is totally normal; every first investment has a learning curve.You probably already know this, but one thing many first-time duplex owners miss is how home office rules can apply if you manage the property yourself.

Share your track record, experience, and deal transparency.- Offer fair terms. 

Many VAs are now gaming the system:1) Working multiple jobs2) Outsourcing what you assign to them3) Using programs to pretend they are working4) Really don't care about the work they do, so do bare minimumIf you properly understand all this, you can interview better, track KPIs to track performance and find good workers.It's no different than screening for good tenants.

The repair request was pretty basic so we use podio to track tenant requested repairs. 

They'll track everything for you and send you your end of your tax documents.

Our offices in the brokerage were set up for 2 people, and the other broker in my office had just quit.