@Josselyn PalmaI'm going to offer a suggestion (not knowing how you handle other things in your operation)...

I am Lean Six Sigma Yellow and Green Belt Certified, with experience in operations, process improvement, and procurement within the distribution industry.I am very motivated to learn, connect, and grow in this field.

They're emails don't really suffice (watered down info) as they hide accountability and only seem to be prefer an aggressive approach (from scaling their operations too quickly to form an OpCo during the trough of the economic cycle) to now going after their lenders.

I believe multifamily is the way to go for a better cash flow and per unit operational costs. 

Best bet, turn around and sell the property, assuming you bought it 8 years ago and did not continue to refinance up to max value you should have great equity. 

On BiggerPockets, one tax entry is property taxes (part of operating expenses) and the other is income taxes, which affect your personal return - not the property's NOI.

Is it managing projects, cash flow, keeping clients updated, or something else entirely?

When those are handled proactively, the operations can be surprisingly smooth.In terms of performance, the returns are generally much higher of a standard single-family rental, even accounting for higher utilities and cleaning costs.

And you have operational inefficiencies, because everything you do remote is harder.

Yes the Class feature Cost a bit extra which is a bummer bet the support for it is amazing, and it is easy to allow access for Tax Accountants to pull the reports they need rather than my clients playing middleman.