They require unnecessary details, such as pictures and details of the applicants' vehicles, which push potential tenants away.Adding to the frustration, their onboarding team has been incredibly rude and unhelpful.

Quote from @Jay Hinrichs: I highly doubt he is building homes in Texas from his self imposed exile to Portugal to excape massive litigation that was/is coming his way.He is a marketing guy and receives a commission for referring you to the builder developer who actually owns the properties.. at least that was his SOP in the past. 

Because it seemed unnecessary to you until this post.