The reason is because Expedia is monitoring our conversion rate (turning inquiries into bookings) and if that conversion rate is low or drops off from what it was before they will assume that we are taking payments outside of their system in order to help guests avoid having to pay the service fee.

I am always looking for personal investment opportunities and my work allows me to closely monitor the pulse of the market and monitor values and markets (an property types) with attractive margins or potential.While I do maintain a Broker's License, I do not actively pursue listings or representations.  

I am not trying to get out of paying anyone, my realtor is worth his weight in gold, but I would just like to be more clear on the ins and outs before moving forward with the process.Thank you in advance to the amazing BiggerPockets community for your assistance!

I put more weight on character and rental history....Frank

(he said he also monitors forums where he see's his name mentioned )   He would definitely know some of the "heavy hitters" in this REI game and be able to point you in the right direction.  

Most tenants won't know it probably doesn't hold any legal weight, but they do recognize that we are taking action.

If they were great, long term tenants and this was the first problem, my advice woule be to suck it up and tell them that next time something like this occurs, they'll need to cover the cost, it's their responsibility to monitor leaks, etc.

I will also monitor him paying rent very closely.I am very interested in hearing suggestions from the community as to how I should handle this situation moving forward.

gva - greater vancouver area*** not gvw gross vehicle weight . . le sigh . . . :/ 

3G submeters that can be monitored online start at around $500 each then usually $200-300 each for a plumber to install.