They expect you not to have enough knowledge to counter their misleading and downright false statements when communicating with you.  

She has not tried to communicate with me but this is the norm.

In some cases, saving the bees and honeycomb is not efficient or safe.

Your communication will be directly with me, and not anyone else.

Our property manager performs multiple inspections throughout the year, maintaining good if not better condition of our investments and we have been so pleased with their communication and  transparency in comparison to other PM's we have worked with in other parts of the country.

Just be honest, it's fast efficient and easy.  

In a perfect world, with efficient markets and information-parity, valuation and price would be the same.

Trying to communicate with the guy is like trying to use sign language to speak hieroglyph. and he is not some sort of Rockstar either that's just too busy, because the title company doesn't even know who the guy is LOL. almost over! 

Haven't communicated directly with tenants myself.

References go a long way - speaking to folks who have worked with them on investment properties from start to finish to see how they handle communication with an OOS client.