I would probably say it's not in your best interests to go the bureaucratic route, it will be long and tormenting and you may not even get the solution you're seeking.  

Would like to hear from other investors with problems so we can discuss solutions and to see if one firm has more than its share of problems, etc.

Any creative solutions out there?

Newbies shouldn't be looking to try and setup servicing software solutions as in darn near every situation the newbie is not up to speed with the large amount of compliance that goes with actually servicing a loan.  

An investor needs to know the following, and then it will make the decision to use hard money a lot easier:Use less of your own cash than a bankClose quickly, and use that as a negotiating toolKeep all of the profit, rather than splitting with a partnerStay in control of your deal, rather than having a partner to answer toBorrow the repair fundsWash, rinse, repeat.Hard money is not the solution to every financing question but as an investor you need to understand the proper uses for hard money and then it becomes a simple analysis of your particular situation.

We both have had great experiences with each others services so we are part of a turnkey solution for investors!

Baltimore GCs may have more insight than I do but it sounds like a cookie cutter solution to increase the cost of the rehab. 

Is it clogged because of tree roots?

@Pete Sailhamer I'm trying to think of solutions to your problem.

The link is directly below in "related discussions".This argument rages back and forth on BP with no solution but hundreds of posts.