No AI communications for me @Kwanza P..

You also can get better communication and service than direct.  

You need to communicate ..  

There are several AI companies that can handle your guest messaging for you, and of course, you have to fine-tune them, but they are great at going back into your history log and listening and answering questions quickly and correctly.

The last thing as everyone else said, higher a PM and get yourself out of direct communication with this person. 

.➤ Tenant Communication & Maintenance Portals for rent payments, maintenance requests, and messaging help streamline daily management.Trying a few platforms via demos or free trials can help you find what fits your needs best.

An attorney can advise on the safest and most legally compliant ways to serve notices, communicate, and handle any potential escalation.

I will use this forum as a way to communicate with fellow investors but not to give in to marketing gimmicks. 

The communication was prompt.

Your best option is to terminate the current manager and switch to one with better processes and communication.