Tenant emergency Reporting

[Mei Zhu]

Was going to provide the following write-up to my tenant re: who to call in case of emergency. feel free to add any suggestions. I am a condo owner.  thanks. 

• Tenants will still call the landlord first for emergencies inside the unit interior (ie appliances, air conditioning, plumbing inside the walls).
  
  

• Common area issues (hallways, roof, lobby, elevators, exterior doors, landscaping, heating, etc.) are HOA’s responsibility.
  
  
• It is preferred that the tenant call/text us first and we will call the HOA. If it's a matter that cannot wait, please call HOA and leave us a message that you have already called and please update us along the way.

      Fire, smoke, or gas leak (evacuate then call 911 first, then landlord).

      Always evacuate first if needed for your own safety then call 911 then the landlord.

[Ricardo R.]

Hey Mei,

This actually looks pretty solid already. I’d just tweak it a bit so it’s super clear for tenants in the moment—because when something goes wrong, simple instructions are key.

Here’s how I’d rewrite it for them:

Emergency Reporting for Tenants

• Inside the Unit (Plumbing, HVAC, Appliances):
  Call/text me (the landlord) first. If I don’t respond quickly and it’s urgent (e.g., major leak), call the appropriate emergency service (plumber, HVAC) and let me know immediately.

• Common Areas (Hallways, Roof, Elevators, Lobby, Exterior Doors, Landscaping):
  Call/text me first. I will contact the HOA.

  • If it's truly urgent (e.g., elevator stuck, flooding), you can call the HOA directly, but please also text me so I can stay in the loop.

• Fire, Smoke, or Gas Leak:

  1. Evacuate first.

  2. Call 911.

  3. Call/text me once you’re safe.

I like to add one line at the bottom:

“When in doubt, call 911 first for safety issues, then call me. Everything else can be handled after everyone’s safe.”

It keeps things crystal clear for them and saves you from 2 a.m. calls about burnt-out lightbulbs; @Mei Zhu I really hope this helps you I sent you a DM on BP and hope you are able to help.