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All Forum Posts by: Joseph Stoll

Joseph Stoll has started 1 posts and replied 9 times.

Quote from @Zachary Brown:

I'd love to hear from folks about what they think of Airbnb and it's use for STRs. As an avid user of Airbnb over the years, when it started, it was viewed as this amazing alternative to hotels that offered a very comfortable home type feel that you couldn't get with a hotel. I used it for years and always had very positive experiences as owners were very motivated to get five star reviews and build their value. However, more recently, I'm concerned that they've lost some of that charm and are going to suffer due to the structure of the platform/website. The glaring issue of course is the pricing. Airbnb's listing of properties at x price on the main page and then adding in sometimes outrageous fees when you click to reserve the property has to be the #1 issue I've seen from most folks as they find it frustrating and misleading. This coupled with the the fact that individual Airbnb Owners seem to have become jaded over the long term of owning properties, which has led to higher cleaning fees, hidden fees or exorbitant fees being threatened or charged to renters in an unprofessional manner I believe is going to cause a shift back to the hotel industry over time if they are not able to change course relatively quickly. 

One example I can provide of this is an Airbnb (3bdrm 2bthrm, $150 per night, 1 guest) I recently booked in Cary NC. Immediately after booking I received a message from the owner that was maybe a page or 2 long which outlined rules and potential fees we could get charged based on our activities in the unit. Some were reasonable, some were not, but here are a couple examples I found a little jaw dropping. $300-1000 fee for late checkout. Now obviously owners have risks with late checkout, that makes sense, but $1000? That seems extreme. $40 fee per person per night for any guests or visitors not listed on the reservation who are spotted by the properties external cameras. Again, management of the property to ensure abuse isn't occurring make sense, but external cameras feel very intrusive and uncomfortable. $2000 fee for pet damage, $3000 fee for any smoke damage. These are all threats made by the owner to let the renter know this is possible if damages are caused, so not flat rate fees, but implied. All of this coming after the booking is completed, not listed in the actual listing prior to booking, is so unfortunate and in my opinion so unprofessional. 

Finally, I'll just note that Airbnb has such strong market power that many folks don't see an alternative if they don't want to go to a hotel. I'm curious if that will change and we'll see another player de-throne Airbnb in the future. VRBO maybe? 

All of the above to say, what do folks think will come of Airbnb going forward? Are others seeing these issues as well? Forecasts/predictions? How will they impact the STR space in terms of investing? Appreciate thoughts from folks as this is on the forefront of my mind as I look at potential rental properties!

I think it helps to look at the numbers to judge

Airbnb 2020 Revenue = $3.378B
Airbnb 2021 Revenue = $5.99B
Airbnb 2022 Revenue = $8.030B 
Their net income is over $1B per year in the last few years so they're also very profitable.

Whatever they're doing, it's been working. Not many companies grow like that. Now that they're publicly traded the pressure is on to perform Every. Single. Quarter. or Wall Street will slam the stock. It will be interesting to see how it unfolds but I wouldn't bet against them.

Do you need this camera on a switch for some reason? If not, then why put a guard over the switch?

As others have said, it's super simple to just cut the switch out, and put a cover plate up. Problem solved, and it will look a lot better than these switch guards. Even if it's a two-gang or three-gang switch box, they make plates that will cover the one slot you're hardwiring.

I'm in the electrical supply industry so PM if you have questions.

Thx

Tyler, on the topic of STR DSCR loan products, I have a few questions.

1) How does your company differentiate itself from the others who play in this same space?

2) Fees: I've found a large spread when shopping for a lender that can be quite dramatic. XYZ Financial, for example, had 1% finance fees, on top of 1% origination fees, on top of processing fees, on top of underwriting fees. While others I've talked with have a simple flat $2,000 all in fee for the whole thing.

Quote from @Lisa Loesel:

Curious about others experience with pricing algorithms. I started Pricelabs in September & I've had some odd experiences & it's been hard to evaluate its efficacy. 

I have been short term renting in an urban market for 10 years & have always relied on my market knowledge to set pricing. I recently tried Pricelabs as I am always willing to try something that could improve my revenue. This market is definitely changing making it hard to determine if certain results are due to market shift or the dynamic pricing. I know people are waiting longer to book, making for more last minute bookings than in the past. I also understand that is a basic concept behind the algorithm, i.e if you are fully booked 6 months out, your pricing is too low. But my experience since September has been that people that book at the last minute aren't great guests. No that's not always true, but I've had an abnormally high amount of issues since starting with Pricelabs. In 10 years & hosting thousands of stays, I had to call the police & have guests physically removed from the property for the first time in October. I've had to deal with guest issues I just haven't seen in the past. So, is that the market changing or is that the Pricelabs methodology attracting a different kind of guest?

During our shoulder season, bookings dwindled down to very low occupancy...in all but one of my properties. This one property had a pretty decent November & the best December I've ever had with that property. It is 6 blocks from my other properties, similar amenities, similar decor, the only difference is it's my first property so a lot more reviews than the others & it has a city view that the others don't have. So, does the algorithm work that much better for properties that have more reviews? If so, shouldn't the pricing adjust to reflect that to make sure the other properties are still getting bookings? 

I pay close attention to my local market & consistently run searches to check my competition and their calendars. I don't feel like the vacancy I experienced was reflective of the market.  

After such a slow October, November, December & staring down the barrel of a completely dead calendar for the next 3 months, I finally gave up on Pricelabs about a week ago & started manually adjusting my prices again & was able to book several stays over the next few weeks. I loosely used the Beyond pricing method (pricing up or down 5% daily based on current occupancy). Because that worked so well, I would consider trying Beyond, but not excited about spending more time, money & energy on this. I like the idea of pricing being automated & not leaving money on the table, but Pricelabs just didn't do what I expected/wanted it to. 

Has anyone used both Pricelabs & Beyond and think one works better than the other? Also, anyone else in an urban market have a similar experience with Pricelabs? I have heard many hosts say it's amazing so I'm wondering if it doesn't work as well in an urban market vs a true vacation rental area?

Any feedback from other STR owners is appreciated!

I tried both of them, and found they are way more work than they're worth. 

All these software programs rely on you manually inputting the base price first, so it can set the nightly rates. That's ridiculous in my opinion, it should automatically tell me what the optimal base rate is at all times, and set the nightly rates automatically. 

I say know your market, know your competition, and manually set your rates accordingly. 

Maybe in a few more years they'll be there, but right now I'd vote no.

Quote from @Easton Hill:

Agree or disagree?

With nearly 46% of hosts qualifying for the designation, it's not sufficiently helpful for guests to determine quality over time!

To illustrate my point:

SuperH.=New Host with 10 positive reviews
SuperH.=Old Host with negative reviews that "Got it together" this quarter 
SuperH.=Host that has consistently achieved quarter over quarter over hundreds of stays

My recommendations:

Add "Badges": to the Superhost designation
🎖How many quarters/years has this host been a Superhost
🎖How many stays have they hosted
🎖How many 1-star reviews have they earned (aka total disasters stays)

Allow guests to search for "Top hosts"
💻Additional search filters for hosts that are rockstars
💻Just like "Categories" create a Top hosts list in a city or area

- - - - - -

What are your thoughts?
Have you had a "Bad experience" with a superhost?
In what ways would you change the "Superhost" designation?

 Agree! I'd say add tiers like Superhost Silver, Gold, Platinum based on certain parameters. 100% would help guests decide who's better at hosting and give us hosts something to strive for.

Quote from @Easton Hill:

Airbnb is allowing its customer (guests) to search for properties with "All-In-Pricing" 

- - - - - - 

Rather than seeing the daily rental rate and seeing taxes, cleaning fees, and Airbnb's commission at the final checkout, guests will be able to see the total price of their reservation upfront as they search. 

How will this change guests' shopping behaviors? 

How will this change host's listing behaviors? 

How will this affect guests' choices to book through Airbnb rather than VRBO and other OTA's? 

How anyone not see this as a good thing is beyond me. Some of the most negative feedback about Airbnb (and a frustration of my own as well) is seeing one price up front, then clicking through to book only to get a nasty surprise of a much higher total due to all the fee's. That's just a bad way to business in general and looks/feels shady as well. Post honest pricing up front with your customers always.

Quote from @Taylor Jones:

How does anyone buying in the Smoky Mountains make money buying today?

$1M purchase price and $125k in revenue

P/I/T payments run -$78k/yr (assuming 8% interest rate and 80% LTV)

Cleaning fees -$20k/yr

OpEx - $30k/yr

Total = $128k expenses

-$3k in cash flow.

Do people like losing money or am I missing something?

Interest rates are a killer right now!

If taking a long term investor view, some people are more than happy to break even or take a small loss initially while having a $1M savings account literally paying for itself. Add in appreciation, debt paydown, refinancing once rates drop, and the fact you can use the place for yourself a weekend or two a year. Also I would think ADR improves over time through inflation alone, so in five years you're probably cash flowing fine. I think plenty of people would take that deal.

Thanks - I should of been more clear in my original post - I'm looking in Winter Park, Colorado.

Hello all, 

Anyone know a good STR Agent I can connect with who knows that area & market well?